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The Westin New York Grand Central

4.5 star property
4.5-star luxury hotel near Grand Central Terminal

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Photo gallery for The Westin New York Grand Central

View from property
Meeting facility
Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar
Premium bedding, down comforters, pillowtop beds, minibar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Parking available

Explore the area

View in a map
212 East 42nd Street, New York, NY, 10017
  • Place, Grand Central Terminal
    ‪5 min walk‬
  • Place, Rockefeller Center
    ‪11 min walk‬
  • Place, Empire State Building
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪34 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Traditional Room, 1 King Bed

9.2 out of 10
Wonderful
(259 reviews)
  • City view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Traditional Room, 2 Double Beds

9.0 out of 10
Wonderful
(190 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(199 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds

8.8 out of 10
Excellent
(193 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(31 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(30 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

LCD TV, pay movies

Suite, 1 King Bed with Sofa bed

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

LCD TV, pay movies

Suite, 2 Double Beds

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

LCD TV, pay movies

Suite, 1 King Bed with Sofa bed

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living room

Presidential Suite, 1 King Bed

  • City view
  • 96 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Traditional Room, 2 Double Beds (Hearing Accessible)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Traditional Room, 1 King Bed (Hearing Accessible)

9.8 out of 10
Exceptional
(16 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • City view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

New York

Central New York getaway .Within a 15-minute walk of this Manhattan hotel, you'll find Grand Central Terminal and Rockefeller Center. Times Square and Empire State Building are also within 2 miles (3 km).

What's nearby

  • Chrysler Building - 2 min walk - 0.2 km
  • Grand Central Terminal - 5 min walk - 0.4 km
  • Rockefeller Center - 11 min walk - 1.0 km
  • Empire State Building - 13 min walk - 1.1 km
  • Times Square - 16 min walk - 1.4 km

Getting around

  • Grand Central - 42 St. Station - 1 min walk
  • 5 Av Station (W. 42nd St.) - 9 min walk
  • LaGuardia Airport (LGA) - 26 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪NAYA - ‬2 min walk
  • ‪Chopt - ‬2 min walk
  • ‪$1.50 Fresh Pizza - ‬2 min walk
  • ‪Sakagura - ‬2 min walk

About this property

The Westin New York Grand Central

4.5-star luxury hotel near Grand Central Terminal
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 16 meeting rooms are available.

The luxury The Westin New York Grand Central also features a 24-hour fitness center, a garden, and laundry facilities. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 1 building
  • 774 guestrooms or units
  • 41 levels
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Westin New York Grand Central offers 774 air-conditioned accommodations with minibars and safes. These individually furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium digital channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This New York hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 100 per day)
  • Valet parking on site (USD 100 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 16.25 to 45 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with premium digital channels
  • Pay movies

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs are allowed
  • Weight limit: 40 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40.16 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 16.25 to 45 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 100 per day
  • Valet parking fee: USD 100 per day
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

New York Grand Central Westin
Westin Hotel New York Grand Central
Westin New York Grand Central
Helmsley Hotel New York
New York Helmsley Hotel
The New York City Helmsley
Westin New York Grand Central Hotel
Westin Grand Central Hotel
Westin Grand Central
The New York City Helmsley
The Westin York Central York
The Westin New York Grand Central Hotel
The Westin New York Grand Central New York
The Westin New York Grand Central Hotel New York

The Westin New York Grand Central Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2630 out of 3794 reviews
Rating 8 - Good. 684 out of 3794 reviews
Rating 6 - Okay. 257 out of 3794 reviews
Rating 4 - Poor. 110 out of 3794 reviews
Rating 2 - Terrible. 113 out of 3794 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Kelli

Stayed 2 nights in Jan 2026

10/10 Excellent

JORGE, WEST PALM BEACH

Stayed 3 nights in Jan 2026

10/10 Excellent

ADRAINE McKell, BRADENTON

Stayed 2 nights in Jan 2026

10/10 Excellent

Morris

Liked: Cleanliness, amenities, property conditions & facilities
The conceirge ataff was excellent. Sandra and Luis were outstanding. I had some small requests that they took care of promptly, including flower delivery and restaurant reservations. One of the manages on duty while I was there, a woman whose name I unfortunately can’t recall, was very gracious with me an my guest, and made us few at home throughout our stay.
Stayed 2 nights in Jan 2026

2/10 Terrible

Halina

Stayed 4 nights in Dec 2025

10/10 Excellent

Caroline

Stayed 4 nights in Dec 2025

2/10 Terrible

Halina

Travelled with family
Disliked: Amenities
Front deck staff very not welcoming.
Stayed 4 nights in Dec 2025

10/10 Excellent

Lucero

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant for breakfast was too small
Stayed 4 nights in Nov 2025

10/10 Excellent

Gustavo

Stayed 1 night in Dec 2025

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities
Clean room , great views , friendly service
Stayed 4 nights in Dec 2025

10/10 Excellent

Rene

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Great service. Free breakfast. Nice rooms with larger size bathrooms.
Stayed 3 nights in Dec 2025

10/10 Excellent

Suzanne

Stayed 2 nights in Nov 2025

10/10 Excellent

Kellie

Stayed 2 nights in Dec 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Busy New York hotel but well maintained, very clean and centrally located. Ideal walking distance to central station, Bryant Park, Central Park and 5th Avenue. Room was very clean, well maintained. Concierge and Front Desk staff were very helpful and friendly. Breakfast was in my view limited variety and a little expensive even by NYC standards. Would definitely recommend hotel to other NYC visitors.
Stayed 3 nights in Aug 2025

4/10 Poor

Wyndee

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean nor did it get cleaned regularly. Very outdated for the price. No lock on the bathroom door. The staff was very nice.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mirjam

Stayed 1 night in Nov 2025

2/10 Terrible

Sharonda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I would not recommend The Westin New York Grand Central based on my recent stay. For the premium, holiday-level rates I paid, the service and professionalism were nowhere near Westin standards. From the moment I arrived, the experience was disorganized. My original reservation was canceled internally by Veronica, and the “updated” confirmation she sent me did not exist in the system. This created unnecessary confusion for me as a guest traveling with small children. We were also promised connecting rooms with double beds—instead, we received two mismatched rooms (2314 and 2315) that only shared a hallway and did not meet our needs. When I asked for help, staff members became defensive and passive-aggressive instead of solution-oriented. The customer service was consistently poor throughout the stay. To make matters worse, after checkout I was told conflicting information regarding the belongings I left behind. Hotel staff claimed UPS had already picked up my items and that a driver “confirmed” having them—yet no driver name or verification was provided, and UPS had no record of the pickup. The lack of transparency, accountability, and follow-through has been extremely frustrating. For the Westin brand—and especially for the astronomical holiday pricing—this level of service is unacceptable. I had hoped to make this trip an annual tradition for my family, but after this experience, I cannot recommend this property.
Stayed 1 night in Dec 2025

10/10 Excellent

Matt

Stayed 2 nights in Nov 2025

6/10 Okay

Abigail

Travelled with group
Liked: Staff & service, amenities
Good location for midtown but hotel stay was noisy from both inside and outside, as you can hear people in other rooms, bathrooms, tv and renovations outside.
Stayed 3 nights in Dec 2025

4/10 Poor

Marian

Travelled with family
Disliked: Cleanliness, amenities
First room was dirty, second was run down. Long queues for breakfast, hardly any tables for such a large hotel. One sofa in lobby, never any space to sit. Housekeeping was mediocre , bag drop was extremely poor service. On the positive, location and concierge was great.
Stayed 8 nights in Nov 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing and the staff was even more amazing. I had breakfast and was served by a friendly young man named Andrew. We will for sure be coming back!
Stayed 1 night in Nov 2025

2/10 Terrible

CARY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Towels and toilet paper are Pathetic for this caliper of a hotel and when we requested additional wash clothes the staff entered our room even though the Do Not Disturb was hanging on the door and came inside and when I returned 15 minutes afterwards we were missing $360
Stayed 2 nights in Dec 2025

2/10 Terrible

Seung Eun

Stayed 2 nights in Nov 2025

8/10 Good

Cami

Stayed 5 nights in Nov 2025

10/10 Excellent

Kayla

Stayed 5 nights in Nov 2025