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4.4 out of 5

"The hidden “destination fee”. Is utter crap. Got charges $28/day for absolutely nothing. I supposedly would have gotten $20 credit for dry cleaning t ... " More

By a verified traveller on Fri 06 Jul 2018

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Hotel Description

4.5-star luxury hotel near Chrysler Building

Central New York getaway

At this Midtown hotel, you'll be well placed to visit Chrysler Building and Grand Central Terminal, both within a 5-minute walk. 5th Avenue and United Nations Headquarters are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 16 conference rooms, 24-hour business center, and airport shuttle. WiFi in public areas is free.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 774 guestrooms also offer WiFi and LCD TVs with digital channels. Wired Internet, minibars, and room service are also available.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$148* Per night/room 24 Nov. - 25 Nov.

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin New York Grand Central ratings based on 56 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin New York Grand Central

Everyone (34) Couples (3) Business (2) Family (5)
4 out of 5
I didn't like that there was no pool or hot tub. The housekeeping people knocked on our door at 9 am to come clean our room and we had late check out. They kept coming back every 30 mins after and I couldn't sleep in. Otherwise the check in staff was pleasant and the room was clean. The LCL restaurant staff was great and drinks were on point.

Posted by on 11 Nov. 2019

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3 out of 5

Posted by on 29 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by Customer Service

Thank you for sharing your feedback! We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon. Shannon Keaney General Manager

4 out of 5

Posted by on 21 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by Customer Service

We appreciate your lovely rating! The satisfaction of our guests is important to us so we can't wait to see you again soon. We want to share an even more fantastic experience with you next time. Have a great day! Shannon Keaney General Manager

5 out of 5
Clean, easy to find, close to gran central and easy access to ur bet, Lyft and taxis and close to time square

Posted by , from Connecticut on 14 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by Customer Service

Thanks for the excellent review, Mandy! We're delighted your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our convenient and easily accessible location as well as our clean facilities. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day! Shannon Keaney General Manager

5 out of 5
Location and the friendly staff. A bit on the noisy side but it is NYC.

Posted by on 7 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Customer Service

Thank you for the wonderful rating! It's fantastic you enjoyed your time with us so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day! Shannon Keaney General Manager

4 out of 5

Posted by on 30 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Customer Service

Thanks for the 4/5 rating! We're happy you had such a lovely stay with us! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us. Shannon Keaney General Manager

5 out of 5

Posted by on 28 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by Customer Service

Thank you for the fantastic rating! It's outstanding you had such a wonderful experience with us! We care about the satisfaction of our guests. We can't wait to see you again soon! Have a lovely day! Shannon Keaney General Manager

3 out of 5
Like the location. Dislike the price for the room with a old broken and outdated furniture. Foot rest so old and broken can’t even sit there to tie my shoes:( No body wash the whole time I was there like the other hotels I stayed at.

Posted by on 16 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Customer Service

Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon. Shannon Keaney General Manager

4 out of 5
They gave me the wrong room when I checked in. They did fix the error but it was still inconvenient

Posted by on 15 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by Customer Service

Thank you for the 4/5 review, Jessica! It's excellent you enjoyed your time with us. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding your check-in experience with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Have a beautiful day! Shannon Keaney General Manager

5 out of 5
I did not like the fact that for $60 dollars a day I was not able to take my car in and out.

Posted by on 7 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Customer Service

Thank you for the feedback. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience. Mitzie Scott Director of Rooms

About the The Westin New York Grand Central

Location 212 East 42nd Street, New York, NY 10017

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. There are 16 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury The Westin New York Grand Central. For a fee, parking is available. This 4.5-star New York hotel is smoke free.

  • 1 building
  • 774 guestrooms or units
  • 41 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (13.7 km / 8.5 mi)
  • Train station: New York Grand Central Terminal Station (1 km / 0.6 mi)
  • Metro station: Grand Central - 42 St. Station (0.7 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

The Westin New York Grand Central offers 774 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 11 AM.

The LCL: Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets: USD 50 per pet, per day
  • Only dogs are allowed
  • Weight limit: 40 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • UnionPay
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.69 per accommodation, per night

The resort fee includes:

  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16.25 and USD 45 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 80 per day
  • Valet parking fee: USD 80 per day
  • Pet fee: USD 50 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Grand Central Westin
  • Westin Hotel New York Grand Central
  • Westin New York Grand Central
  • Helmsley Hotel New York
  • New York Helmsley Hotel
  • The New York City Helmsley
  • Westin New York Grand Central Hotel
  • Westin Grand Central Hotel
  • Westin Grand Central
  • The New York City Helmsley
  • The Westin York Central York
  • The Westin New York Grand Central Hotel
  • The Westin New York Grand Central New York
  • The Westin New York Grand Central Hotel New York

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Promotions

Additional Inclusions

Book a stay in any room or rate plan and receive the following benefits (included with destination fee): USD 35 Food and Beverage credit per day; USD 20 dry cleaning credit per day; 1 New York City bus tour ticket for 2 or official Grand Central self-guided audio tour for 2; 1 yoga class at local studio per day; local, long-distance and international calls.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

url importing https://www.travelocity.ca/New-York-Hotels-The-Westin-New-York-Grand-Central.h5445478-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.