2/10 Terrible
Simon
Oct 3, 2025
Thank you for your response regarding my recent complaint about the Voyage Hotel. I would like to emphasize that the issues I experienced were entirely due to Expedia’s decision to include this hotel in your vendor listings and advertise it as a suitable accommodation. Presenting a hotel in this manner, when it clearly fails to meet basic standards of safety, cleanliness, and professionalism, is misleading to customers and effectively induces them to make bookings under false pretenses. As a reputable business, Expedia has a responsibility to ensure that the properties it promotes maintain acceptable standards. Misrepresenting this hotel in your listings is not acceptable and directly caused the inconvenience and distress I endured. I firmly believe that issuing a full refund for the charges incurred is not only justified but is also the best way to protect Expedia’s reputation and demonstrate commitment to customer satisfaction. I am confident that Expedia would prefer to resolve this matter promptly, rather than risk me sharing my experience and thoughts about this incident on social media and other public forums.
Simon
Simon
Stayed 2 nights in Sep 2025




























