"Dark room. No view. Well located. Friendly staff. Good wi fi. Warm fridge. " More

By a verified traveller on Sat 18 Aug 2018

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Hotel Description

Family-friendly 4-star hotel near Macy's

City center stay

At this Upper West Side hotel, you'll be well placed to visit Lincoln Center and Metropolitan Opera House, both steps away. Central Park and Columbus Circle are also within half a mile (1 km).

Business services

The hotel's outdoor pool, fitness center, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, laundry service, and valet parking. There's a rooftop terrace on site, and concierge services and free newspapers are also offered.

WiFi, flat-screen TVs

The 426 guestrooms offer WiFi, minibars, and flat-screen TVs. Premium bedding, free newspapers, and laptop-compatible safes are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$135 per night

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Empire Hotel ratings based on 87 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Empire Hotel

Everyone (50) Couples (1)
5 out of 5

Posted by on 14 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by AJ

Thank you for taking the time to leave us a great rating.

4 out of 5
Convenient to Lincoln Center and great restaurants!

Posted by on 11 Jan 2019

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Comment from Hotel Management

12 Jan 2019 by The Empire Team

Dear Sir, Thank you for staying at the Empire Hotel. Appreciate for your rating us.

5 out of 5
A gem of a hotel. Maggie at the front desk was exceptional. My room was warm, cozy bed, attractive, nice view, well location, good hot shower. near Central park and the Lincoln Center, nice gym, beautiful lobby -could have all your friends visit and it would make a central location meet up, I called to confirm my reservation and had an excellent phone experience I highly recommend this hotel.

Posted by on 9 Jan 2019

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Comment from Hotel Management

10 Jan 2019 by The Empire Team

Dear Sir, Thank you for staying at The Empire Hotel. We are very happy to read your remarks of our team and their efforts to deliver professional service. We truly appreciate your recognition for our genuine services and we can't wait to welcome you back on your next trip to NYC.

2 out of 5
FIRST..NO CHRISTMAS DECORATIONS, WHAT A BUMMER...FURNITURE IN ROOM WAS CRACKED AND WORN...SHOWER DOOR WAS DIRTY AND NO COVER OVER SHOWER LIGHT...ROOMS ARE VERY DARK AND DO NOT HAVE ADEQUATE LIGHTING...ON THE UPSIDE IT WAS A GREAT LOCATION.

Posted by on 3 Dec 2018

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Comment from Hotel Management

5 Dec 2018 by The Empire Team

Dear Sir, Thank you for staying at The Empire Hotel.We are sorry to hear that your experience did not live up to your expectations. Your feedback will certainly help us improve our services. We hope to welcome you back on a future visit.

5 out of 5
We were upgraded to a king size with a city view. All items were excellent including the quality of the bed and sheets.

Posted by on 27 Nov 2018

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Comment from Hotel Management

28 Nov 2018 by The Empire Team

Thank you for staying at The Empire

1 out of 5
For the price. NO MICROWAVE, FIRST DAYS PILLOWCASES SMELLED BAD. BREAKFAST CAFE, UNBELIEVABLY EXPENSIVE, $22 + TX FOR DONOTS OR CROSSANTS?

Posted by on 17 Nov 2018

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Comment from Hotel Management

18 Nov 2018 by Empire Team

Dear Sir, We are sorry to learn about your less than pleasant experience with us. Please accept our most sincere apologies as we failed to meet your expectations as well as our own standards of hospitality. Your feedback will certainly help us improve our services. We hope to welcome you back on a future visit.

4 out of 5
Nice servies! But bath areas did not have door. The towel had been use long time had smell.

Posted by , from NY on 8 Oct 2018

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Comment from Hotel Management

8 Oct 2018 by AJ

Thank you for taking the time to leave us a review.

4 out of 5
Perfect location for Lincoln Center plus variety of restaurants within easy walking distance

Posted by on 10 Sep 2018

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Comment from Hotel Management

10 Sep 2018 by Afi Lovi

Thank you so much for staying with us!

2 out of 5
There’s carpet everywhere and smells to humidity with cigarette. The cleanness is very bad!. Never clean under the beds. The AC hasn’t been clean for long time. The Room doesn’t have any ventilation and the bathroom neither so when you take a shower the room gets full of humidity. Most of the front desk employees are nice and helpful but there’s a bald man very impolite and rude. If you see him I recomend you to avoid him. The Hotel location is very good.

Posted by on 6 Sep 2018

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Comment from Hotel Management

6 Sep 2018 by AJ

Thank you for taking the time to leave us a review. We appreciate your feedback.

3 out of 5

Convenient

Dark room. No view. Well located. Friendly staff. Good wi fi. Warm fridge.

Posted by on 18 Aug 2018

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Comment from Hotel Management

18 Aug 2018 by Afi Lovi

Thank you so much for staying with us. We appreciate your feedback and look forward to welcoming you back with us soon!

Property Features

Empire Hotel offers its guests an outdoor pool and a fitness center. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business center, limo/town car service, and a meeting room. A computer station is on site and WiFi is available in public spaces for a fee. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Empire Hotel. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 426 guestrooms or units
  • 11 levels
  • 2 bars or lounges
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (17.8 km / 11.1 mi)
  • Train station: New York Penn Station (3.1 km / 1.9 mi)
  • Metro station: 66 St. - Lincoln Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Empire Hotel offers 426 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include showers, bathrobes, and complimentary toiletries. This New York hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Nearby Activities

One block east, Central Park encompasses 843 acres of meadows, woods, cliffs, ravines, gardens, paths, and lakes. Popular walking and running routes include Central Park Drive (closed to traffic during scheduled hours) and the path around the Jacqueline Kennedy Onassis Reservoir. The Loeb Boathouse, on a picturesque lake, rents rowboats and bicycles. The Wollman Rink offers ice-skating in the winter, the Victorian Gardens Amusement Park during the warmer months, and splendid views of the park and city year-round.

Seasonal outdoor pool is onsite.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125 per accommodation, per stay
  • Weight limit: 40 lb

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Valet parking fee: USD 60 per day
  • Pet fee: USD 125 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empire Hotel New York
  • Empire New York

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.