"Dark room. No view. Well located. Friendly staff. Good wi fi. Warm fridge. " More

By a verified traveller on Sat 18 Aug 2018

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Hotel Description

Family-friendly 4-star hotel near Central Park Zoo

City center stay

At this Upper West Side hotel, you'll be well placed to visit Metropolitan Opera House and Lincoln Center, both steps away. Central Park and Columbus Circle are also within half a mile (1 km).

Business services

The hotel's outdoor pool, fitness center, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a rooftop terrace on site, and concierge services and free newspapers are also offered.

Free WiFi, flat-screen TVs

The 427 guestrooms offer free WiFi, minibars, and flat-screen TVs. Premium bedding, free newspapers, and laptop-compatible safes are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$139 per night

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Empire Hotel ratings based on 100 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Empire Hotel

Everyone (56) Couples (3) Family (6)
4 out of 5

Posted by on 19 May 2019

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5 out of 5
To a person, everyone we dealt with at the Empire was wonderful to deal with. They went out of their way to make our stay a great experience.

Posted by on 29 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Front Office Management Team

Thank you so much for your wonderful rating and review! We hope to have you stay with us again soon!

3 out of 5

Posted by on 29 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Front Office Management team

Thank you for your rating!

5 out of 5
Excellent Upper West Side location; close to Central Park; across the street from Lincoln Center; proximate subway stations.

Posted by on 25 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Front Office Management Team

Thank you for your review!

3 out of 5
Staff very courteous but didn’t bring the pillow I requested. Lines always long at front desk. Need 2 mirrors in rooms!

Posted by on 12 Mar. 2019

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Comment from Hotel Management

13 Mar. 2019 by AJ

Thank you for taking the time to leave us a review.

4 out of 5

Posted by on 1 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by AJ

Thank you for taking the time to leave us a great rating.

5 out of 5
I loved the decor of the hotel. A perfect mix of retro and contemporary. The room was comfortable and clean, All staff were pleasant, particularly the front desk personnel. I will stay here again when I come to the city.

Posted by on 1 Mar. 2019

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Comment from Hotel Management

1 Mar. 2019 by The Empire Team

Dear Sir, Thank you very much for taking the time to write such a great review of your experience with us at The Empire Hotel NYC. We are delighted to read how much you enjoyed the decor and the room cleanliness. We are very happy to read your remarks of our team. Kindly reach out to your future booking and we will ensure your stay will be a memorable one.

4 out of 5
Great price and location for our NYC stay- great front desk experience too.

Posted by on 21 Feb. 2019

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Comment from Hotel Management

22 Feb. 2019 by AJ

Thank you for taking the time to leave us a great review.

2 out of 5
The location was excellent for our plans this weekend, mostly events at Lincoln Center. But the room (807) left a lot to be desired. Mainly, the unreliable hot water situation could apparently not be fixed. When we got no hot water at all, a maintenance man was able to access it after running the faucets for quite a while. But after that, it was intermittent, going off in the middle of a shower or a shave. Almost equally annoying was the height of the bar in the closet. You'd have to be over 6 feet tall to reach the hangers easily; my short wife couldn't reach them at all without standing on a chair. I stretched on tip-toe. When I complained about the hot water at check-out, the clerk was unimpressed, blaming me for not complaining more frequently. Apparently, there's also a fee for wi-fi, which should be made clear on envelop containing the room keys. I don't know how else to explain the $26.99 fee for a "movie" on 2/18/19, discovered when I examined the bill more carefully at home. We didn't watch a movie at any time during our stay. It's a shame, too, that you can't get anything but a $25 buffet breakfast in the hotel. We went to the nearby Starbucks instead. We've stayed at the Empire several times and are sorry to see that it's apparently going down hill. We'll be looking for another hotel for our next visit to the City.

Posted by on 19 Feb. 2019

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Comment from Hotel Management

20 Feb. 2019 by AJ

Thank you for taking the time to leave us a review. We apologize for any issues that may have occurred during your stay.

4 out of 5
The hotel is located in a nice ares close to food and shopping . Our refrigerator wasn’t working and after 2 calls to the front desk it’s still not working. However everything else was great!

Posted by on 15 Feb. 2019

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Comment from Hotel Management

16 Feb. 2019 by AJ

Thank you for taking the time to leave us a review.

Property Features

Empire Hotel offers its guests an outdoor pool and a fitness center. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business center, limo/town car service, and a meeting room. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Empire Hotel. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 427 guestrooms or units
  • 11 levels
  • 2 bars or lounges
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12.2 km / 7.6 mi)
  • Train station: New York Penn Station (3.1 km / 1.9 mi)
  • Metro station: 66 St. - Lincoln Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Empire Hotel offers 427 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include showers, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125 per accommodation, per stay
  • Weight limit: 40 lb

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.89 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Phone calls
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 25 for adults and USD 35 for children (approximately)
  • Valet parking fee: USD 60 per day
  • Pet fee: USD 125 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empire Hotel New York
  • Empire New York

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.