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"Overall positive. Facilities need upgrade also pools. Good service. Buffet above average. Stayed at family club. Kids loved it. Restaurants very slow. ... " More

By a verified traveller on Fri 21 Jul 2017

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Hotel Description

4-star beachfront property near Punta Esmeralda Beach

Beachside getaway

You'll find El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya within 3 miles (5 km) of this Playa del Carmen property. Punta Esmeralda Beach and Tres Rios Ecopark are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 12 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 144 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies or patios, iPod docks, and plasma TVs with cable channels.

Family Room (Club)

Bed Count 1 King Bed Maximum Occupancy 5 Max
C$254* Per night/room 9 Dec. - 10 Dec.

Family Room, Pool Access (Club)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Club Grand Riviera Princess All Inclusive ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Family Club Grand Riviera Princess All Inclusive

Everyone (2) Family (1)

About the Family Club Grand Riviera Princess All Inclusive

Location Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO 77710

All-inclusive Details

  • Access to onsite clubs included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Childcare not included
  • Soccer (football) included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Room service not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Additional gratuities accepted
  • Gratuities not included
  • All food and beverages included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • All land activities, and recreational facilities and equipment included

Property Features

Family Club Grand Riviera Princess All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Family Club Grand Riviera Princess All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 12 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 20 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 1 building
  • 144 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 3 bars by the pool
  • 20 bars or lounges
  • 27254 sq ft of conference space
  • 2532 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 12
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (50.7 km / 31.5 mi)
  • Parking: Free self parking

Room Amenities

Family Club Grand Riviera Princess All Inclusive offers 144 accommodations with iPod docking stations and DVD players. Rooms open to balconies or patios. 32-inch plasma televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include jetted bathtubs, bathrobes, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Private balcony or patio
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • DVD player
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Buffet Family Club - This buffet restaurant specializes in international cuisine.

Verde - This buffet restaurant specializes in international cuisine. Open daily.

Naranja - This buffet restaurant specializes in international cuisine. Open daily.

Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Family Club Grand Riviera Princess All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • No pets or service animals allowed

Hotel Names

  • Family Club Grand Riviera Princess All Inclusive
  • Family Club Grand Riviera Princess Playa del Carmen
  • Family Club Grand Riviera Princess
  • Family Riviera Princess Inclu

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.