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"3.5-4* Good value for your money
We were at the Family Club in Aug/2019. The Family Club is worth it. My daughter (5) very much enjoyed the water park
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4.5-star beachfront resort near Punta Esmeralda Beach
Beachside getaway
You'll find El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya within 3 miles (5 km) of this Playa del Carmen resort. Punta Esmeralda Beach and Tres Rios Ecopark are also within 3 miles (5 km).
All-inclusive
This all-inclusive resort features a full-service spa, a nightclub, and 12 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and waterslide.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 144 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies or patios, iPod docks, and plasma TVs with cable channels.
Princess Family Club Riviera - All Inclusive ratings based on 3 Verified Reviews
Review Summary
3.3
out of 5
3.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Princess Family Club Riviera - All Inclusive
Everyone (2)Family (1)
4 out of 5
3.5-4* Good value for your money
We were at the Family Club in Aug/2019. The Family Club is worth it. My daughter (5) very much enjoyed the water park, the pirate buffet, and the night shows. I was pleased with the buffets which had a different theme every night. We did not tried a la carte restaurants. The beach had some seaweed at that time, but everyone was a happy swimmer. The room was clean and comfortable. Unfortunately, we had issues with our toilet and our safe box but they were quick to fix them. Unfortunately, as mentioned in other reviews, not all the hosting staff were good. A staff member sent us through the stairs with a sleeping kid in my arms instead of sent us through the elevator; and the day we were leaving, a staff member opened the door of the room at 9:00am when we were still inside, which was annoying.
Overall we had a good time. I think it is good for the price.
Posted by a verified traveller on 10 Sep. 2019
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Comment from Hotel Management
10 Sep. 2019
by Sandra Galvan
Dear guest, thank your feedback. Is very important for us know that we need to improve in some areas, and we're really sorry if you had a bad moment, we hope that you can give us a second chance, so we can change your perspective. Best Regards
3 out of 5
Huge hotel
Food at the buffet was average. They said they had 7 buffet but it didn't matter they all served the same food.
The smaller ones just served less options of the same food. Restaurant food was great at the seafood and steak place terrible at the Italian place and average at the asain. I heard hibachi grill was great but was unable to book it even though I stayed 7 days. Hotel was huge we stayed at the family portion of the hotel which was at the front and had to shuttle to the end of the hotel to the beach everyday. Only positive was they had a buffet on the beach. It was a 15 min walk if we did not shuttle with 2 kids under 4 that was very difficult. If your going for food I would not come here. Beach was Rocky with Sandy area's. It was great for snorkeling. Saw tons of fish. Sandy area's was good for the kids.
Posted by family of 4, from dallas,tx on 22 Aug. 2017
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Comment from Hotel Management
30 Apr. 2018
by Raul Gomez - Front Office Manager
Dear guest & family: we are sorry that you found the food to be subpar on what you were expecting - this is not our common, and we are working daily to improve ourselves, in all our areas. We will share your comments with the rest of the managing staff.
Warmest regards,
3 out of 5
Good value for your money
Overall positive. Facilities need upgrade also pools. Good service. Buffet above average. Stayed at family club. Kids loved it. Restaurants very slow. Beach was nice.
Posted by jackie, from farmingdale, ny on 21 Jul. 2017
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Comment from Hotel Management
29 Jul. 2017
by Pilar Orti
Dear jackie,
We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services. We have talked to the hotel management in order to keep improving.
We hope you give us the chance to continue offering you unforgettable experiences with a high-quality service.
Best regards,
About the Princess Family Club Riviera - All Inclusive
All land activities, and recreational facilities and equipment included
Fitness facilities included
Tennis included
Volleyball included
Soccer (football) included
Aerobics classes/lessons included
Dancing classes/lessons included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Childcare not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
All available beverages included
Room service not included
Onsite entertainment and activities included
Property Features
Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Princess Family Club Riviera - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 12 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 20 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen resort.
1 building
144 guestrooms or units
3 levels
12 dining venues
3 bars by the pool
20 bars or lounges
27254 sq ft of conference space
2532 sq m of conference space
Buffet breakfast (free)
Nightclub
Bar on the beach
Swim-up bar
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Convenience store
Terrace
Garden
Gift shop
Beauty salon
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 12
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 6
Children's club (free)
Grocery/convenience store
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Princess Family Club Riviera - All Inclusive offers 144 accommodations with iPod docking stations and DVD players. Rooms open to balconies or patios. 32-inch plasma televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Private balcony or patio
Jetted tub
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
Plasma television
Cable channels
DVD player
Coffee maker
Bathtub or shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer available
Safe
Toiletries (free)
Iron and ironing board available
Desk
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Buffet Family Club - This buffet restaurant specializes in international cuisine.
Verde - This buffet restaurant specializes in international cuisine. Open daily.
Naranja - This buffet restaurant specializes in international cuisine. Open daily.
Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Sauna in spa
Massages
Hot stone massage
Deep tissue massage
Reflexology
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. For guests' safety, the property includes a security system and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Service animals not allowed
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Hotel Names
Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu
Family Club Grand Riviera Princess
Family Club Grand Riviera Princess Todo Incluido
Family Club Grand Riviera Princess All Inclusive
Princess Family Club Riviera - All Inclusive Resort
Princess Family Club Riviera - All Inclusive Playa del Carmen
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
