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Princess Family Club Riviera - All Inclusive

5.0 star property
5-star beachfront resort near El Camaleón Mayakoba Golf Course

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Photo gallery for Princess Family Club Riviera - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Property video
Sports facility
Family Room, Pool Access (Club) | Children's theme room
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Parking included
  • Room service

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪19 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club)

Family Room (Club)

7.6 out of 10
Good
(41 reviews)
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

1 bedroom, free minibar, in-room safe, desk

Family Room, Pool Access (Club)

7.8 out of 10
Good
(12 reviews)
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this resort. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • Gran Coyote Golf - 4 min drive - 2.5 km
  • El Camaleón Mayakoba Golf Course - 4 min drive - 2.5 km
  • Playa del Carmen Main Beach - 10 min drive - 8.4 km
  • Tres Rios Ecopark - 11 min drive - 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

5-star beachfront resort near El Camaleón Mayakoba Golf Course
Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Princess Family Club Riviera - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 1 building
  • 144 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 20 bars or lounges
  • 2532 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

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Grand Riviera Princess - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 4,013 reviews
The price is CA $383
CA $383 total
includes taxes & fees
Jul 8 - Jul 9
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Property amenities

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Plasma TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a security system and a first aid kit in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 343 out of 829 reviews
Rating 8 - Good. 246 out of 829 reviews
Rating 6 - Okay. 131 out of 829 reviews
Rating 4 - Poor. 59 out of 829 reviews
Rating 2 - Terrible. 50 out of 829 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Carol Ann

Stayed 6 nights in May 2025

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT family and kid focused property. We stayed at the princess family club side and the kids pool was amazing as well as the kids buffet option and ice cream shop. The shows were great. With that being said, they had lots of options for the entire family at the main pools etc.. and lots of friendly staff, buffets, restaurants and more! Highly recommend
Stayed 7 nights in Mar 2025

10/10 Excellent

DUC MINH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Francisco

Stayed 5 nights in Mar 2025

10/10 Excellent

Tony D

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of food choices for family, family activities.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented all inclusive. Lots to do within the resort, and close to a ton of cool adventures. Would definitely go again!
Stayed 12 nights in Mar 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools
Stayed 10 nights in Mar 2025

6/10 Okay

Paola

10/10 Excellent

Jagjit singh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family vacations....
Stayed 5 nights in Mar 2025

8/10 Good

Paolo, Acton On

Liked: Cleanliness, staff & service
Food was great,
Stayed 6 nights in Mar 2025

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Princess Family Club, but you have access to all areas and ammenities of the Grand Riviera Princess. We went with our 3 year old granchild and he had a blast! The Family club has a pool for small kids, a playground, a kids club and a restaurant, all with Pirates theam. They also have an "Heladeria" (icecream shop) decorated as in the 50's that was a great addition to our stay. To get to the beach it's a long walk, but they have carts that take you and are part of the fun for the little ones. The pirate restaurant it's very cute and although it's smaller than the restaurants at the Grand Princess, they had many options and all the food was very tasty. It was perfect for breakfast before the beach. There is a bar at the beach and they have que kiosko too where they serve simple food @ 12.00 pm for those whe want to stay longer (burgers, hot dogs, french fries, etc). The big pools of the Grand Princess are very close to the beach, and they have a buffet restaurant for lunch that opens @ 12.30pm. They had an offer that you pay 15.00 usd per person per day and they give you access to the Platinum Club. We took this offer and were very happy to do it. They have a lounge with delicious sandwiches and coffe and drinks, the pool is small but private and it was perfect to relax during our last day. It also includes free room service 24hrs and a private area at the beach with drink service. The beach was not the best (but being originally from Cuba, we are spoiled)
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

8/10 Good

Dinara

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the a la cartes and how they had gluten free options at all of them.
Stayed 7 nights in Jan 2025

2/10 Terrible

Prathap

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very family oriented the kids did not have any issues playing with other kids. The food in the princess family club buffet was not the best. Very dry over cooked food. The snack Rivera is where I would recommend going to for food. A few safety things I would recommend would be making sure all patios have the lock on, not every room does. Thankfully ours did but my mom’s did not. Another thing I would suggest for the company would be to put a chain lock higher up on the door. Young kids can easily get out when they should not be. Overall was a great vacation!
Stayed 5 nights in Mar 2025

10/10 Excellent

Pascal

Stayed 7 nights in Feb 2025

6/10 Okay

Nakul

Travelled with family and small children
Liked: Cleanliness
We stayed at Princess family club for 7D/6N and this is not a 5 star property by any means. The rooms were clean but showed their age. The staff is welcoming but the reception is rude, when I tried to look for the manager the reception staff behaved as if they don't know her. We were informed that our rooms were not ready after all the check in formalities were completed neither we were offered any welcome drinks. Although they have different cuisine every day but the taste at the buffet is bland. The ala carte restaurant are hit or miss We liked the family club and kids activities. There are bars all around and the bartenders are generous. Go if u get a good deal otherwise give it a pass. We are not coming back.
Stayed 6 nights in Feb 2025

10/10 Excellent

Katherine

Stayed 7 nights in Feb 2025

10/10 Excellent

Pierre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. Service/food/entertainment was amazing, the only thing I wished was that they had 24 hr (our at least the majority of the day) snack bars where you could take the food out of the buffet - if you want a late night snack, you have to use room service which you have to pay for.
Stayed 7 nights in Feb 2025

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó. La verdad es un hotel muy completo. Muchas actividades pasa niños. La comida estuvo riquísima.
Stayed 5 nights in Feb 2025

6/10 Okay

Olga

Travelled with family
Liked: Amenities
The grounds of the hotel are great - very spacious, lots of different pools and entertainment for kids, nice beach. The hotel itself was very dated. When we checked in there was a leak from the ceiling in our room - the plaster had come down and the floor was flooded. It took a very long time to get hotel staff to sort it and move us to a different room. We were exhausted from a 12h flight and our kids were asleep in the corridor while nobody seemed to be in a rush to help. Eventually they moved us into a room next door without any apology. Shame, as it left a bitter taste from the start of our stay. There was a very bad smell in the bathroom which got worse the longer we stayed. I think it's due to old facilities as it wasn't dirty per se. The food in the buffet was poor, although there was a lot of choice. Breakfast was usually good but other meals less so. Not loads of choice of vegetarian meals, apart from fresh salad. We tried a few restaurants but the food quality wasn't fantastic and we couldn't get early bookings as everything was already fully booked, and couldn't go too late with children, which meant we had to do buffet dinners most nights. This was our first time in Mexico, so we didn't know what to expect, but having then stayed in an apartment in town and tried many regular restaurants we soon realised just how amazing food in Mexico is and how very average it was in the hotel, unfortunately. Not very authentic, and not overly fresh.
Stayed 5 nights in Jan 2025

4/10 Poor

Maria, calgary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are amazing!
Stayed 6 nights in Jan 2025

8/10 Good

Robert

Travelled with family, Travelled with family and small children
Liked: Staff & service
Was ok. But found cockroaches in the room so the quickly moved us to another room and the same thing. Never got a good sleep the whole time I was there. Good staff. Ok food
Stayed 7 nights in Jan 2025