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On the beach
You'll be within half a mile (1 km) of Xplor Theme Park and 2 miles (3 km) of Xcaret Eco Theme Park with a stay here. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 miles (10 km).
A full-service spa, 8 restaurants, and 11 outdoor pools are all featured at this luxury hotel. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and valet parking.
Free Internet, iPads
The 900 individually decorated guestrooms offer free WiFi and free wired Internet, as well as iPads. Other amenities include free minibar items, balconies or patios, and flat-screen TVs with cable channels.
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive ratings based on 15 Verified Reviews
Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive
21 Feb. 2018 by Jorge Ducoing Hotel Manager
Dear Guest: We were delighted to know that you found our rooms and bedding to be so comfortable. In Hotel Xcaret México we strive for excellence in every aspect of of our guest´s stay therefore we feel very happy to have learned that you truly enjoyed the design of our landscaping. We look forward to welcoming you back to Hotel Xcaret México. Kindest regards, Jorge Ducoing. Hotel Manager. Hotel Xcaret México.
3 Apr. 2019 by Jorge Ducoing
Dear Guest, At Hotel Xcaret Mexico, we are absolutely grateful for the time you spent in sharing your kind feedback with us. All of our team feels grateful and motivated to read your words. Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México
16 Jan. 2019 by Jorge Ducoing
Agradecemos sus amables comentarios respecto a su reciente experiencia en Hotel Xcaret Mexico; el saber que su estancia con nosotros fue realmente placentera es la mejor recompensa que pudiésemos tener! Atentamente, Jorge Ducoing. Dirección general. Hotel Xcaret México.
14 Dec. 2018 by Jorge Ducoing
Gracias por habernos elegido como los anfitriones de su reciente estancia. Para nosotros es un gran placer escuchar que su experiencia en este paraíso de Hotel Xcaret México fue única y memorable. Kind Regards Jorge Ducoing Hotel Manager Hotel Xcaret México.
19 Sep. 2018 by Jorge Ducoing Hotel Manager
Dear Boogie. Thank you for your five-star review. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guest’s experiences whilst staying with us. Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay. Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again. Respectfully yours, Jorge Ducoing General Manager Hotel Xcaret Mexico
Nice and friendly
11 Jul. 2018 by Jorge Ducoing Hotel Manager
Dear Guest, What a pleasure it is to receive such a wonderful review and being few of the selected properties that warrant a review from your good self. Our associates are the gem of the resort and we wouldn't be who we are without their great work and attention to detail. Until then, have a wonderful week ahead of you. Kindest regards, Jorge Ducoing Hotel Manager Hotel Xcaret Mexico.
Wow what an amazing experience
1 Jun. 2018 by Jorge Ducoing
Dear Jennifer: Thank you for taking the time to review your recent stay here at Hotel Xcaret México. We are delighted to receive your glowing five out of five review and we are so pleased that you and your family thoroughly enjoyed your All Fun Inclusive experience. Thank you for your continued recommendation of our hotel and of course for praising our colleagues who work so hard in ensuring that each and every guest feels as though they have experienced something different in terms of first class customer care at both our Hotel and every park of our group. We will be looking forward to welcome you again and to share with you the best of Mexico. Sincerely, Jorge Ducoing Hotel Director Hotel Xcaret Mexico.
14 May 2018 by Jorge Ducoing
Dear Anonymous: It is with great pleasure that we read of your visit to Hotel Xcaret México and we are delighted that you and your family enjoyed every aspect of your stay with us, from your pre-arrival contact through every detail and service throughout your stay. We strive to deliver perfection to each and every guest and it is a pleasure to hear that our efforts have not gone unnoticed. Rest assured we will share your kind words with the team who would be delighted to learn that you plan to return. Sincerely, Jorge Ducoing Hotel Director Hotel Xcaret Mexico.
Redefining the all-inclusive resort
22 May 2018 by Jorge Ducoing
Dear Anonymous: Thank you for taking a moment to share your thoughts. Nothing inspires us more than hearing that your experience at Hotel Xcaret México was “awesome”. As you note, no detail was overlooked when planning the ways we can attend to our beloved clients. Our dedicated team, who provide round-the-clock service, will be delighted to hear your most kind remarks. Ever since our newly opened resort was conceived our primary was and still is to provide our guests with the utmost level of personalized, attentive service from our dedicated and professional staff. Redefine the All inclusive experience is the sole porpuse of your project and having free transportation and access to the 8 most emblematic sites on the Riviera Maya certanly helps. We look forward for a new opportunity to welcome so we can share the best of Mexico included. Sincerely, Jorge Ducoing Hotel Director Hotel Xcaret Mexico.
About the Hotel Xcaret Mexico - All Parks and Tours / All Fun InclusiveLocation Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710
All-inclusive room rates at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Some rates at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 11 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 8 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 swim-up bars. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. A roundtrip airport shuttle (available 24 hours) and a theme park shuttle are free. Valet parking is free. This 5-star Playa del Carmen hotel is smoke free.
- 900 guestrooms or units
- 6 levels
- 6 buildings
- 8 dining venues
- 2 bars by the pool
- 2 swim-up bars
- Built in 2017
- Full breakfast (free)
- Kid's club (free)
- Supervised kid's activities (surcharge)
- Childcare (surcharge)
- Towels for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Business facilities
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Tour and ticket information
- Wedding services available
- BBQ grill(s)
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Television in lobby
- Onsite shopping
- No smoking on site
Family Friendly Amenities
- Family Property
- Number of outdoor pools - 11
- Children's pool
- Separate living room
- Free WiFi
- Outdoor tennis court
- Children's club (free)
- Free theme park shuttle
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Playground on site
- Separate dining area
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free valet parking
- Property shuttles: Free airport shuttle and theme park shuttle
- Parking: Free valet parking
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with iPads and free minibar items. Rooms open to balconies or patios. These individually decorated accommodations have separate living rooms. Beds feature Egyptian cotton sheets. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
- Private balcony or patio
- Separate bedroom
- Dining room
- Living room
- Stocked minibar (free)
- In-room dining (24 hours)
- Flat-screen television
- Cable channels
- Premium channels
- Movies for purchase
- Coffee maker
- Egyptian cotton linens
- Pillow options
- Rainfall showerhead
- Housekeeping (daily)
- Nightly turndown service
- Newspapers (free)
- Childcare in room (surcharge)
- Hair dryer
- Laptop safe
- Designer toiletries
- Iron and ironing board
- Blackout drapes
- Air conditioning
- Unique decor
Food & Drink
Guests are served free full breakfast daily from 6 AM to 11 AM.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
XIN GAO - This diner specializes in Japanese cuisine and serves dinner only. Reservations are required.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
MERCADO 360 - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Hot stone massage
- Mud bath in spa
- Deep tissue massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Minimum age to access spa is 18
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
- Check-out by noon
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- No pets allowed, but service animals are welcome
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
- Only service animals are allowed
You should know
- Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
- Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Free Park Access Offer
Book a stay in any room or rate category, for travel anytime, and receive unlimited access to all Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, and Xenses theme parks, as well as Xenotes and Xichen tours, food and beverages, transportation between parks, and airport shuttle service.
Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.