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"Beautiful clean place with very friendly staff. Transportation to and from airport was great. Transportation to the parks was easy and great. Food w
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5-star beachfront property near Playacar Golf Club
On the beach
You'll find Xplor Theme Park and Xcaret Eco Theme Park within 2 miles (3 km) of this property. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 miles (10 km).
All-inclusive
A full-service spa, 12 restaurants, and 10 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.
Free Internet, comfy beds
The 900 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with digital channels, and thoughtful touches like free minibar items and espresso makers. Other amenities include pillowtop beds, living rooms, and 24-hour room service.
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive ratings based on 27 Verified Reviews
Review Summary
4.9
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive
Everyone (17)Couples (2)Family (7)
5 out of 5
Posted by a verified traveller on 2 Mar. 2020
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Comment from Hotel Management
3 Mar. 2020
by Jorge Ducoing
Apreciable Huésped,
Fue un verdadero placee recibirlos aqui en su casa, esperamos que su estadia haya sido relajante y podamos verlos nuevamente muy pronto.
Saludos cordiales,
Jorge Ducoing
Dirección General
Hotel Xcaret México
5 out of 5
Posted by a verified traveller on 25 Dec. 2019
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Comment from Hotel Management
25 Dec. 2019
by Jorge Ducoing
Dear Guest,
We truly thank you for the kind comments you have shared about your experience at your recent stay at Hotel Xcaret México; our best reward is to read you actually enjoyed each one of our services, facilities, and attentive staff.
With all of our heart, we appreciate and show our gratitude for the trust you had upon us as your hosts for your holidays. We hope to welcome you back in the near future at this beautiful paradise we call home at Hotel Xcaret México.
Sincerely,
Jorge Ducoing
Managing Director
Hotel Xcaret México
5 out of 5
Beautiful clean place with very friendly staff. Transportation to and from airport was great. Transportation to the parks was easy and great. Food was great. I felt safe in this large resort.
Posted by Alicia, from Alabama on 21 Dec. 2019
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Comment from Hotel Management
22 Dec. 2019
by Jorge Ducoing
Dear Alicia,
Thank you for taking from your time to share your feedback, we are thrilled by reading you felt safe and among family during your holidays, we look forward to your next visit!
Best Regards,
Jorge Ducoing
Managing Director
Hotel Xcaret México
5 out of 5
Loved Xcaret's attention to detail, their heavy customer centric mindset, and the entire experience starting when we got picked up at the airport.
Posted by Galilea, from Seattle on 8 Oct. 2019
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Comment from Hotel Management
8 Oct. 2019
by Jorge Ducoing
Dear Galilea,
Thank you for taking the time to share your kind feedback about your time at Hotel Xcaret México. We are thrilled by reading you had such a great time and look forward to your next visit in order to keep pampering you as you truly deserve!
Best regards,
Jorge Ducoing
Managing Director
Hotel Xcaret México
5 out of 5
I really like the roof top pool on the FUEGO tower..
Posted by a verified traveller on 26 Sep. 2019
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Comment from Hotel Management
27 Sep. 2019
by Jorge Ducoing
Dear Guest,
Thank you for taking the time to share your kind and positive feedback about your recent stay at Hotel Xcaret México. We are glad to read you enjoyed the entire facilities including the rooftop pool.
Looking forward to your next visit!
Kind regards,
Jorge Ducoing
Managing Director
Hotel Xcaret México
5 out of 5
Impresionante, único, una total experiencia que nadie se puede perder. Muy amables. La comida muy buena, la limpieza, lo organizado. la habitación de ensueño. Todo el staff muy buenos.
Posted by a verified traveller on 2 Sep. 2019
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4 out of 5
Posted by a verified traveller on 22 Jul. 2019
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Comment from Hotel Management
12 Aug. 2019
by Jorge Ducoing
Dear Anonymous;
Thank you for sharing your valuable comments with future travelers around the world! For us it is very important to know that you had a great experience in Hotel Xcaret Mexico.
Regards.
Jorge Ducoing
Managing Director
Hotel Xcaret México
5 out of 5
Hotel Xcaret far exceeded my expectations! It was everything you dream of and more. What first struck me was the absolute beauty of the place everywhere your turn, every nook and cranny of this property is dazzling with nature and beauty. The staff where all phenomenal, so friendly and kind. When I asked how to get somewhere on the property, they would not just tell me how to get there, instead they would take the time to walk me there. There are so many options of things to do in this all inclusive with 8 theme parks and transportation is included. Staff are always available and ready to help and provide information. So many amazing restaurants, I believe there are 10 restaurants. The food is top-notch, so delicious. You will not go hungry here, food surrounds you! We did ziplining, hiking, jet speed boats, water rafting, salt water rivers that let you naturally float along, swimming through caves, made chocolate as the ancient Mayans used to, spa treatments, snuba (not scuba) diving, snorkeling and more! The beaches are just like in the pictures, gorgeous! Luxury, class, and beauty. Can't say enough about this place, and I can't think of one single complaint, there were no negatives to this stay. Dreaming of going back next year!
Posted by Cancuner, from Virginia on 16 Jul. 2019
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Comment from Hotel Management
20 Aug. 2019
by Jorge Ducoing
Dear guest,
There are no enough words to describe how happy we feel by reading you had such a great time during your time with us.
Your detailed feedback and positive review will encourage everyone here in our family to keep up the good work and always guarantee the quality of our services.
We feel proud to read that besides the facilities, you enjoyed every inch of this beautiful paradise. We look forward to having you over again in the near future.
Best Regards
Jorge Ducoing
Managing Director
Hotel Xcaret México
5 out of 5
Posted by a verified traveller on 14 Jun. 2019
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Comment from Hotel Management
15 Jun. 2019
by Jorge Ducoing
Dear Guest,
Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable.
Warmly,
Jorge Ducoing
Hotel Director
Hotel Xcaret México
5 out of 5
This hotel is more than I expected. When they say its all inclusive they do mean it. All the parks, all food and drinks, all included. The staff is friendly everywhere you turn. Cannot wait to go back!
Posted by a verified traveller on 2 Jun. 2019
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Comment from Hotel Management
4 Jun. 2019
by Jorge Ducoing
Dear Guest,
Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable.
Warmly,
Jorge Ducoing
Hotel Director
Hotel Xcaret México
About the Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 12 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. A roundtrip airport shuttle (available 24 hours) and a theme park shuttle are free. Limited free parking is available on a first-come, first-served basis. This 5-star Playa del Carmen property is smoke free.
900 guestrooms or units
6 levels
6 buildings
12 dining venues
2 bars by the pool
2 swim-up bars
8 bars or lounges
Built in 2017
Full breakfast (free)
Deli
Kid's club (free)
Supervised kid's activities (surcharge)
Childcare (surcharge)
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 10
Children's pool
Waterslide
Separate living room1
Free WiFi
Outdoor tennis court
Children's club (free)
Free theme park shuttle
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Property shuttles: Free airport shuttle and theme park shuttle
Parking: Free self parking
Room Amenities
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Accommodations offer separate living rooms. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Playa del Carmen property provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Separate bedroom
Living room
Pillowtop beds
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Digital channels
Espresso maker
Egyptian cotton linens
Pillow options
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Telephone
Iron and ironing board
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free full breakfast daily from 7:00 AM to noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.
Spa Services
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Hydrotherapy treatments
Ayurvedic treatments
Hot stone massage
Mud bath in spa
Deep tissue massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 3:00 PM
Minimum check-in age is: 18
Special check-in instructions:
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.
Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lbs
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals are exempt from fees/restrictions
No rollaway/extra beds available
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
You should know
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Promotions
Free Park Access Offer
Book a stay in any room or rate category, for travel anytime, and receive unlimited access to all Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, and Xenses theme parks, as well as Xenotes and Xichen tours, food and beverages, transportation between parks, and airport shuttle service.
Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
