For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
5-star beachfront property near Playacar Golf Club
On the beach
You'll find Xplor Theme Park and Xcaret Eco Theme Park within 2 miles (3 km) of this property. Playacar Golf Club and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).
All-inclusive
A full-service spa, 12 restaurants, and 10 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a children's pool and a waterslide, and complimentary bicycles are available on site. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.
Free WiFi, comfy beds
The 900 soundproofed guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with digital channels, and other amenities include free minibar items and living rooms.
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive ratings based on 33 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive
Everyone (17)Couples (5)Family (10)
5 out of 5
Beautiful facilities, great food and drinks, so many activities!!!
Posted by a verified traveller on 15 Feb. 2021
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Comment from Hotel Management
16 Feb. 2021
by J.Antonio García Hotel Manager Hotel Xcaret México
We are delighted to know you rated your visit to our resort very highly. We'd love to be your hosts once again!
5 out of 5
This place is perfect! It has include theme parks WITH transportation. Endless fresh delicious food options. All staff was friendly, even the non English speaking ones. I gave service 4/5 stars bc room service always took 1 hour and the day I had a sore throat and wanted chicken soup (which was AMAZING) the both was only warm but they finally brought the broth steaming hot in a separate kettle! It’s an experience of a lifetime!
Posted by RENITA, from ATL on 3 Jan. 2021
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Comment from Hotel Management
3 Jan. 2021
by J.Antonio García Hotel Manager Hotel Xcaret México
Thank you for your perfect rating of our property! We are glad to know you liked our resort!
5 out of 5
5 star hotel! Everything was great especially the swim up oceanfront adult suites. Definitely going back!
Posted by Lorie, from San Diego on 3 Dec. 2020
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Comment from Hotel Management
7 Dec. 2020
by Jorge Ducoing
Dear Lorie,
Thank you for your outstanding review.
We are waiting to receive you again!
2 out of 5
Posted by a verified traveller on 26 Oct. 2020
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Comment from Hotel Management
7 Dec. 2020
by Jorge Ducoing
Dear Anonymous,
Thank you for sharing your feedback
5 out of 5
Everything was just perfect. Highly recommended everyone was extremely professional and nice. Very clean and safe.
Posted by Dalba, from Boca ratón, fl on 16 Sep. 2020
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Comment from Hotel Management
16 Sep. 2020
by Jorge Ducoing
Dear Dalba;
We are really happy to read your kind comments, our staff is working with all the heart and knowing that this effort is well received is the best that we can read!
We hope to host you once again very soon.
Kind regards.
Managing Director.
5 out of 5
Amazing Hotel. Spent 4 nights here for a last minute anniversary trip. It was not enough time! We were so tired trying to cram as much fun as we could in. This resort is so large- we probably did not see more than half of it. The parks are a blast- the food at every restaurant was out of this world. The staff was so nice to us and always went out of their way to accommodate us. The bus transportation was top notch. With Covid- we still felt very safe the whole time! The only issue is they will try and get you to go to a sales pitch for a vacation club. Met a few members on my trip that told me about it too. I had no interest- but just we warned they will hit you up when you are being walked to your room.
Besides that- one of the best trips in a long time! Go so Xontes for sure. It was the highlight.
Posted by Richard, from Anaheim Ca on 23 Aug. 2020
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Comment from Hotel Management
20 Sep. 2020
by Jorge Ducoing
Dear Richard;
Thank you very much for such a nice review, we are so excited with it, we know that we are in a new stage and it everything is different, but knowing that our guests still enjoying, confirm that we are on the right direction.
We hope we can be your destination once again.
Managing Director
Hotel Xcaret México
5 out of 5
Absolutely amazing. Best trip ever! No other resort can compare to this place.
Posted by a verified traveller on 9 Jul. 2020
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Comment from Hotel Management
10 Jul. 2020
by Jorge Ducoing
Dear Guest,
Thank you for choosing Hotel Xcaret México for your holidays, we are so glad to read you had an amazing time and we hope to see you again very soon!
Best regards,
Jorge Ducoing
Managing Director
Hotel Xcaret México
2 out of 5
The property is very pretty. The food and drinks are exceptional. However, there were a few things that were disappointing and left a bitter taste in our mouths. The first, we booked an adult only room with the private pool and the access the roof pool. Both were full with kids creaming and splashing around. So no privacy for extra cost. The other thing, is the presentation. It was the worst experience ever. It was a 4 hours tour around the property, which we have already seen, and a sales person tried to convince us to buy a membership for 40K, which include 1 free vacations in year during 15 years. After we said no, they made us feel that we are not welcome here anymore. We will definitely try different places next time.
Posted by Kristina, from Houston on 19 Jun. 2020
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Comment from Hotel Management
28 Jun. 2020
by Jorge Ducoing
Dear Kristina,
Thank you for choosing Hotel Xcaret México for your holidays, we appreciate your kind feedback and it will be very upbuilding for us to evaluate how can we improve our services. We tried to do our best despite all of the situations have been emerging during this pandemic but we can tell we felt short to your in your perception and we will be happy to overcome this and make it up to you if you grant us the privilege to come back in the future.
Thank you for your kind words
Kindest regards,
Jorge Ducoing
Managing Director
Hotel Xcaret México
5 out of 5
Posted by a verified traveller on 2 Mar. 2020
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Comment from Hotel Management
3 Mar. 2020
by Jorge Ducoing
Apreciable Huésped,
Fue un verdadero placee recibirlos aqui en su casa, esperamos que su estadia haya sido relajante y podamos verlos nuevamente muy pronto.
Saludos cordiales,
Jorge Ducoing
Dirección General
Hotel Xcaret México
5 out of 5
Posted by a verified traveller on 25 Dec. 2019
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Comment from Hotel Management
25 Dec. 2019
by Jorge Ducoing
Dear Guest,
We truly thank you for the kind comments you have shared about your experience at your recent stay at Hotel Xcaret México; our best reward is to read you actually enjoyed each one of our services, facilities, and attentive staff.
With all of our heart, we appreciate and show our gratitude for the trust you had upon us as your hosts for your holidays. We hope to welcome you back in the near future at this beautiful paradise we call home at Hotel Xcaret México.
Sincerely,
Jorge Ducoing
Managing Director
Hotel Xcaret México
About the Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 12 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. Limited free parking is available on a first-come, first-served basis. This 5-star Playa del Carmen property is smoke free.
900 guestrooms or units
6 levels
6 buildings
12 dining venues
2 bars by the pool
2 swim-up bars
8 bars or lounges
Built in 2017
Full breakfast (free)
Deli
Supervised kid's activities (surcharge)
Childcare (surcharge)
Towels for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 10
Children's pool
Waterslide
Number of living rooms
Free WiFi
Soundproofed rooms
Outdoor tennis court
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Limited onsite parking
Transport
Airport: Cancun Intl. Airport (CUN) (63.6 km / 39.5 mi)
Parking: Free self parking
Room Amenities
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Accommodations offer separate living rooms. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Separate bedroom
Living room
Pillowtop beds
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Digital channels
Espresso maker
Egyptian cotton linens
Pillow options
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Telephone
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free full breakfast daily from 7:00 AM to noon.
CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Hydrotherapy treatments
Ayurvedic treatments
Mud bath in spa
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets: MXN 3000 per pet, per stay
Only dogs are allowed
Weight limit: 22 lbs
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: MXN 3000 per pet, per stay
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
You should know
Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
