4.9 out of 5

"It's difficult to put into words just how amazing the property and staff are. It was by far the best 5 days I've ever had. They have spared no expe ... " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

5-star beachfront hotel near Playacar Golf Club

On the beach

You'll be within half a mile (1 km) of Xplor Theme Park and 2 miles (3 km) of Xcaret Eco Theme Park with a stay here. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 miles (10 km).

Luxury amenities

A full-service spa, 8 restaurants, and 11 outdoor pools are all featured at this luxury hotel. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and valet parking.

Free Internet, iPads

The 900 individually decorated guestrooms offer free WiFi and free wired Internet, as well as iPads. Other amenities include free minibar items, balconies or patios, and flat-screen TVs with cable channels.

Suite, Garden Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$601 per night

Family Suite, Oceanfront

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Garden Area (Swim Up)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive ratings based on 15 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Everyone (13) Family (2)
5 out of 5
Te most beautiful resort I ave ever seen! Breathtaking grounds, food was fabulous! Will only get better as the Resort fully finishes.

Posted by on 21 Feb. 2018

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Comment from Hotel Management

21 Feb. 2018 by Jorge Ducoing Hotel Manager

Dear Guest: We were delighted to know that you found our rooms and bedding to be so comfortable. In Hotel Xcaret México we strive for excellence in every aspect of of our guest´s stay therefore we feel very happy to have learned that you truly enjoyed the design of our landscaping. We look forward to welcoming you back to Hotel Xcaret México. Kindest regards, Jorge Ducoing. Hotel Manager. Hotel Xcaret México.

5 out of 5
What an all inclusive should be! Absouletly one of the best all around experiences i have ever had on vacation!

Posted by , from Los Angeles on 24 May 2019

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5 out of 5

Posted by on 19 Feb. 2019

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Comment from Hotel Management

3 Apr. 2019 by Jorge Ducoing

Dear Guest, At Hotel Xcaret Mexico, we are absolutely grateful for the time you spent in sharing your kind feedback with us. All of our team feels grateful and motivated to read your words. Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5

Posted by on 14 Jan. 2019

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Comment from Hotel Management

16 Jan. 2019 by Jorge Ducoing

Agradecemos sus amables comentarios respecto a su reciente experiencia en Hotel Xcaret Mexico; el saber que su estancia con nosotros fue realmente placentera es la mejor recompensa que pudiésemos tener! Atentamente, Jorge Ducoing. Dirección general. Hotel Xcaret México.

5 out of 5

Posted by on 11 Dec. 2018

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Comment from Hotel Management

14 Dec. 2018 by Jorge Ducoing

Gracias por habernos elegido como los anfitriones de su reciente estancia. Para nosotros es un gran placer escuchar que su experiencia en este paraíso de Hotel Xcaret México fue única y memorable. Kind Regards Jorge Ducoing Hotel Manager Hotel Xcaret México.

5 out of 5
It's difficult to put into words just how amazing the property and staff are. It was by far the best 5 days I've ever had. They have spared no expense or attention to detail. The views are amazing, the pools are spectacular, the staff is very attentive and genuinely want to serve you, the food and drink options are limitless, the all inclusive parks are fantastic, the rooms make you want to go home and renovate, and the overall vibe is simply relaxing. Also, the premises are very secure. (If you are looking for that Cancun party atmosphere, you may want to second guess this hotel. There are some nightlife bars, but it's more adult than college central.) On more than one occasion, staff would remember our names from one day to the next and treat you like a friend, not a guest. Let one of the bartenders suggest a drink... they are great at figuring out what you like and letting you try new things. Don't be afraid to include you children at this hotel. There is a special portion of the property dedicated to them too. Water slides, games, buffets, etc... all kid themed and easily accessible. We did take our vacation the first part of September, but I'm confident no matter when you go, you would have a similar experience. Part of me would like to tell everyone how terrible our stay was, just so the place doesn't become consumed by tourist, raising the rate, and taking away the tranquility of the resort. However, that just wouldn't be fair to Xcaret!

Posted by , from Texas on 6 Sep. 2018

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Comment from Hotel Management

19 Sep. 2018 by Jorge Ducoing Hotel Manager

Dear Boogie. Thank you for your five-star review. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guest’s experiences whilst staying with us. Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay. Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again. Respectfully yours, Jorge Ducoing General Manager Hotel Xcaret Mexico

5 out of 5

Nice and friendly

Best experience hotel food drinks and attractions and the people treat you like family all around the hotel

Posted by on 15 Jun. 2018

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Comment from Hotel Management

11 Jul. 2018 by Jorge Ducoing Hotel Manager

Dear Guest, What a pleasure it is to receive such a wonderful review and being few of the selected properties that warrant a review from your good self. Our associates are the gem of the resort and we wouldn't be who we are without their great work and attention to detail. Until then, have a wonderful week ahead of you. Kindest regards, Jorge Ducoing Hotel Manager Hotel Xcaret Mexico.

5 out of 5

Wow what an amazing experience

Pros: Hands down one of the best experiences I’ve ever had! Staff was so pleasant and there at every turn of the path with answers you might have!
Cons: The shuttle service from airport to hotel. Was about a 30 min wait and a little hard to find. But from hotel to airport was on point.
Location: There is so much to do around the resort you want to take at least one day just to be there. Xelha, Fuego/Xplor were amazing!! Teppenyaki was best
Not even sure where to start with this review but my wife and I had an amazing time! Waited at Cancún airport for 30 min or so for the hotel shuttle. When you exit look for someone on the left with a red polo and khakis on (took a minute to find our guy). The check in process was smooth other than we didn’t get our 1 king bed swim up room that we requested the staff upgraded us to a super private swim up river room with 2 full beds which ended up being amazing! We took off to Xelha the first day there which is a great water park for families, tonnnns of free things to do and ever more things to experience (be sure to cross the floating bridge there is so much to do back there). If your into photo keep sakes make sure you use your wristband and snap every photo you can at their little pre placed cameras thru out their parks and resorts. We received 170 photos and they were all insane backdrops! Totally worth it. If you go to xelha be aware the shuttle doesn’t leave til 6pm. You get dropped off at 830am or so after the 45min drive. We ended up taking a taxi back to the resort cost about $35. The second day we hit Fuego which is night time Xplor. Again priceless experience! We ended up going around 5pm so we got night and day photos. Tons to do and do it all you willllllll not be upset. Last we hit Xcaret Park.It was probably the least exiting. We had cenotes scheduled but hurricane Alberto kinda changed plans for us. Take dollar bills to tip! You will be treated like royalty!

Posted by , from california on 27 May 2018

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Comment from Hotel Management

1 Jun. 2018 by Jorge Ducoing

Dear Jennifer: Thank you for taking the time to review your recent stay here at Hotel Xcaret México. We are delighted to receive your glowing five out of five review and we are so pleased that you and your family thoroughly enjoyed your All Fun Inclusive experience. Thank you for your continued recommendation of our hotel and of course for praising our colleagues who work so hard in ensuring that each and every guest feels as though they have experienced something different in terms of first class customer care at both our Hotel and every park of our group. We will be looking forward to welcome you again and to share with you the best of Mexico. Sincerely, Jorge Ducoing Hotel Director Hotel Xcaret Mexico.

5 out of 5
the hotel and parks were beautiful and the staff was wonderful

Posted by on 7 May 2018

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Comment from Hotel Management

14 May 2018 by Jorge Ducoing

Dear Anonymous: It is with great pleasure that we read of your visit to Hotel Xcaret México and we are delighted that you and your family enjoyed every aspect of your stay with us, from your pre-arrival contact through every detail and service throughout your stay. We strive to deliver perfection to each and every guest and it is a pleasure to hear that our efforts have not gone unnoticed. Rest assured we will share your kind words with the team who would be delighted to learn that you plan to return. Sincerely, Jorge Ducoing Hotel Director Hotel Xcaret Mexico.

4 out of 5

Redefining the all-inclusive resort

Pros: The rooms and bedding are very luxurious. Great bath products, a mini-bar stocked with beers, room service and transport are all complimentary!
Cons: Signage throughout the property is basically non-existant so you need to bring a map with you or ask staff how to get around until you learn your way.
Location: Stick with the included parks and attractions. No need to deviate from their all-inclusive experience.
This hotel is trying hard to redefine the all-inclusive experience…and doing a pretty good job. The food and bars are really high-quality, with none of the lines you expect from an all-inclusive and top shelf liquors served at the bars. The resort was at capacity while we were there and it never felt crowded, except on the shuttles to/from the parks. I’m guessing that the majority of the guests are at the parks most of the day. The staff all seem to take ownership of making sure guests have a great time and enjoy themselves. There were a few growing pains with it being a new property, but overall it was a great value for a vacation and we I will definitely return.

Posted by on 6 May 2018

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Comment from Hotel Management

22 May 2018 by Jorge Ducoing

Dear Anonymous: Thank you for taking a moment to share your thoughts. Nothing inspires us more than hearing that your experience at Hotel Xcaret México was “awesome”. As you note, no detail was overlooked when planning the ways we can attend to our beloved clients. Our dedicated team, who provide round-the-clock service, will be delighted to hear your most kind remarks. Ever since our newly opened resort was conceived our primary was and still is to provide our guests with the utmost level of personalized, attentive service from our dedicated and professional staff. Redefine the All inclusive experience is the sole porpuse of your project and having free transportation and access to the 8 most emblematic sites on the Riviera Maya certanly helps. We look forward for a new opportunity to welcome so we can share the best of Mexico included. Sincerely, Jorge Ducoing Hotel Director Hotel Xcaret Mexico.

About the Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Location Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 11 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 8 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 swim-up bars. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. A roundtrip airport shuttle (available 24 hours) and a theme park shuttle are free. Valet parking is free. This 5-star Playa del Carmen hotel is smoke free.

  • 900 guestrooms or units
  • 6 levels
  • 6 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 11
  • Children's pool
  • Waterslide
  • Separate living room
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Separate dining area
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Free airport shuttle and theme park shuttle
  • Parking: Free valet parking

Room Amenities

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with iPads and free minibar items. Rooms open to balconies or patios. These individually decorated accommodations have separate living rooms. Beds feature Egyptian cotton sheets. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Separate bedroom
  • Dining room
  • Living room
  • Stocked minibar (free)
  • iPad
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique decor

Food & Drink

Guests are served free full breakfast daily from 6 AM to 11 AM.

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

XIN GAO - This diner specializes in Japanese cuisine and serves dinner only. Reservations are required.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

MERCADO 360 - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

24-hour room service is available.

Spa Services

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed

Hotel Names

You should know

  • Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Free Park Access Offer

Book a stay in any room or rate category, for travel anytime, and receive unlimited access to all Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, and Xenses theme parks, as well as Xenotes and Xichen tours, food and beverages, transportation between parks, and airport shuttle service.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.