5.0 out of 5

"It's difficult to put into words just how amazing the property and staff are. It was by far the best 5 days I've ever had. They have spared no expe ... " More

By a verified traveller on Thu 06 Sep 2018

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Hotel Description

5-star beachfront property near Playacar Golf Club

On the beach

You'll be within half a mile (1 km) of Xplor Theme Park and 2 miles (3 km) of Xcaret Eco Theme Park with a stay here. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 miles (10 km).

All-inclusive

A full-service spa, 8 restaurants, and 11 outdoor pools are all featured at this luxury property. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and valet parking.

Free Internet, iPads

The 900 individually decorated guestrooms offer free WiFi and free wired Internet, as well as iPads. Other amenities include free minibar items, balconies or patios, and flat-screen TVs with cable channels.

Suite, Garden Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$713 per night

Family Suite, Oceanfront (Tierra)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Garden Area (Swim Up)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Oceanfront (Swim Up)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive ratings based on 20 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Everyone (14) Couples (1) Family (5)
5 out of 5
Te most beautiful resort I ave ever seen! Breathtaking grounds, food was fabulous! Will only get better as the Resort fully finishes.

Posted by on 21 Feb. 2018

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Comment from Hotel Management

21 Feb. 2018 by Jorge Ducoing Hotel Manager

Dear Guest: We were delighted to know that you found our rooms and bedding to be so comfortable. In Hotel Xcaret México we strive for excellence in every aspect of of our guest´s stay therefore we feel very happy to have learned that you truly enjoyed the design of our landscaping. We look forward to welcoming you back to Hotel Xcaret México. Kindest regards, Jorge Ducoing. Hotel Manager. Hotel Xcaret México.

5 out of 5
Hotel Xcaret far exceeded my expectations! It was everything you dream of and more. What first struck me was the absolute beauty of the place everywhere your turn, every nook and cranny of this property is dazzling with nature and beauty. The staff where all phenomenal, so friendly and kind. When I asked how to get somewhere on the property, they would not just tell me how to get there, instead they would take the time to walk me there. There are so many options of things to do in this all inclusive with 8 theme parks and transportation is included. Staff are always available and ready to help and provide information. So many amazing restaurants, I believe there are 10 restaurants. The food is top-notch, so delicious. You will not go hungry here, food surrounds you! We did ziplining, hiking, jet speed boats, water rafting, salt water rivers that let you naturally float along, swimming through caves, made chocolate as the ancient Mayans used to, spa treatments, snuba (not scuba) diving, snorkeling and more! The beaches are just like in the pictures, gorgeous! Luxury, class, and beauty. Can't say enough about this place, and I can't think of one single complaint, there were no negatives to this stay. Dreaming of going back next year!

Posted by , from Virginia on 16 Jul. 2019

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5 out of 5

Posted by on 14 Jun. 2019

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Comment from Hotel Management

15 Jun. 2019 by Jorge Ducoing

Dear Guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable. Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5
This hotel is more than I expected. When they say its all inclusive they do mean it. All the parks, all food and drinks, all included. The staff is friendly everywhere you turn. Cannot wait to go back!

Posted by on 2 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Jorge Ducoing

Dear Guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable. Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5
it was all very classy up scale nice hotel rooms people very nice

Posted by on 2 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Jorge Ducoing

Dear Guest, We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have! Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5
What a beautiful resort! We loved the private lagoons and the Xpiral Cathedral was a sight to behold. It felt like there were hidden gems everywhere. We enjoyed the boat ride to Xcaret Park. Great attention to detail throughout the resort. We would highly recommend this resort. It really is "all inclusive" considering that all of your transportation is included, whether to/from the airport or to/from the parks as well as meals at the resort/parks. Staff were very friendly and eager to please.

Posted by on 1 Jun. 2019

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Comment from Hotel Management

2 Jun. 2019 by Jorge Ducoing

Dear Guest, Thank you for choosing us as the hosts of your recent stay. For us it is a great pleasure to hear that your experience at this paradise of Hotel Xcaret Mexico was unique and memorable. Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5
What an all inclusive should be! Absouletly one of the best all around experiences i have ever had on vacation!

Posted by , from Los Angeles on 24 May 2019

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Comment from Hotel Management

25 May 2019 by Jorge Ducoing

Dear Cj, We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have! Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5

Posted by on 19 Feb. 2019

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Comment from Hotel Management

3 Apr. 2019 by Jorge Ducoing

Dear Guest, At Hotel Xcaret Mexico, we are absolutely grateful for the time you spent in sharing your kind feedback with us. All of our team feels grateful and motivated to read your words. Warmly, Jorge Ducoing Hotel Director Hotel Xcaret México

5 out of 5

Posted by on 14 Jan. 2019

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Comment from Hotel Management

16 Jan. 2019 by Jorge Ducoing

Agradecemos sus amables comentarios respecto a su reciente experiencia en Hotel Xcaret Mexico; el saber que su estancia con nosotros fue realmente placentera es la mejor recompensa que pudiésemos tener! Atentamente, Jorge Ducoing. Dirección general. Hotel Xcaret México.

5 out of 5

Posted by on 11 Dec. 2018

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Comment from Hotel Management

14 Dec. 2018 by Jorge Ducoing

Gracias por habernos elegido como los anfitriones de su reciente estancia. Para nosotros es un gran placer escuchar que su experiencia en este paraíso de Hotel Xcaret México fue única y memorable. Kind Regards Jorge Ducoing Hotel Manager Hotel Xcaret México.

About the Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Location Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 11 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars and a swim-up bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. A roundtrip airport shuttle (available 24 hours) and a theme park shuttle are free. Valet parking is free. This 5-star Playa del Carmen property is smoke free.

  • 900 guestrooms or units
  • 6 levels
  • 6 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2017
  • Full breakfast (free)
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 11
  • Children's pool
  • Waterslide
  • Separate living room
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Separate dining area
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Free airport shuttle and theme park shuttle
  • Parking: Free valet parking

Room Amenities

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with iPads and free minibar items. Rooms open to balconies or patios. These individually decorated accommodations have separate living rooms. Beds feature Egyptian cotton sheets. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Separate bedroom
  • Dining room
  • Living room
  • Stocked minibar (free)
  • iPad
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique decor

Food & Drink

Guests are served free full breakfast daily from 6 AM to 11 AM.

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

XIN GAO - This diner specializes in Japanese cuisine and serves dinner only. Reservations are required.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

MERCADO 360 - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

24-hour room service is available.

Spa Services

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

 

  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

You should know

  • Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Free Park Access Offer

Book a stay in any room or rate category, for travel anytime, and receive unlimited access to all Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, and Xenses theme parks, as well as Xenotes and Xichen tours, food and beverages, transportation between parks, and airport shuttle service.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.