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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Property class: 5 and above
5-star adults-only hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

A balcony with wicker furniture, a glass railing, and a view of the beach and ocean.
Property video
A group of people dining at a round table in a restaurant with a yellow cushioned bench and a glass pitcher on the table.
A beach with palm trees, a pool, and several boats on the water.
A couple in a swimming pool with a view of the ocean.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi

Explore the area

View in a map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Deluxe Junior Suite, 2 Queen Beds

A hotel room with two beds, a desk, a refrigerator, and a ceiling fan.

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(128 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

A modern hotel room with a large bed, bedside tables, a bench, a sofa, and a large window with curtains.

Luxurious Master Suite

9.6 out of 10
Exceptional
(13 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

A modern hotel room with a bed, a sofa, a coffee table, a dining table, and a kitchenette.

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

A balcony with a view of a beach and buildings.

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 137 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Partial Ocean View

A person in a red dress standing on a balcony overlooking a resort with multiple buildings and a beach.

Deluxe Junior Suite, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, City View

A hotel room with a bed, a round yellow sofa, a bedside table with a clock, and a large window with sheer curtains.

Deluxe Junior Suite, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Room

Deluxe Junior Suite, Work & Play

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

A hotel room with a large bed, a bedside table with a phone, a bedside lamp, and a yellow bench.

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Junior Suite

A beach with palm trees, a pool, and several boats on the water.

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

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About the area

Playa del Carmen

City center retreat .At this Gonzalo Guerrero hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Mario Villanueva Madrid - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Amorino - ‬1 min walk
  • ‪Kampai - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Micaela's - ‬2 min walk
  • ‪Las Helodias - ‬1 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

5-star adults-only hotel near Quinta Avenida
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 on-site accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.22 per accommodation, per night
  • Destination fee: USD 0.59 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 008-007-004140/2025

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the airport?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 21.6 mi (278-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Oct 15, 2026, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Oct 31, 2026 start from CA $223, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have an airport shuttle?

Airport shuttle services are not available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the beach?

This hotel is a short 3-minute walk from Playa del Carmen Main Beach and 3-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free breakfast?

Free breakfast isn’t provided at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, but buffet breakfast is offered for a fee of USD 10 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, there is no casino at this hotel, but Riviera Gran Casino (14-min walk) is nearby.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel offers free self parking and valet parking.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features an indoor pool and an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant?

Yes, there are 3 restaurants on site.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a spa?

Pamper yourself with a day at Okom, where you can enjoy body scrubs, deep-tissue massages, and hydrotherapy.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to downtown Playa del Carmen?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 0.4 mi away from Playa del Carmen.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 802 out of 1284 reviews
Rating 8 - Good. 245 out of 1284 reviews
Rating 6 - Okay. 125 out of 1284 reviews
Rating 4 - Poor. 58 out of 1284 reviews
Rating 2 - Terrible. 54 out of 1284 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weekend was fantastic — the staff was amazing and accommodating!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, only thing was cold water to take shower until it was fixed
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spectacular!!!! Staff was amazing and the Spa was out of this world!!!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Staff were very helpful and friendly, Airport shuttle was easy and brought us straight to hotel no problems.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amenities and staff!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in the heart of playa del Carmen.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was warm and welcoming, extremely helpful and kind
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Love the vibe, location and staff. Food and drinks top notch. Will be back again.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay in Cacum
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The dinner was good. However, the breakfast buffet and the Rooftop were the best.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very convenient to all that is Playa del Carmen
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always super friendly and helpful. We had the pleasure of meeting Chef Diego, food is delicious, I highly recommend eating at Cachitio and enjoy some authentic Mexican food.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, we really enjoyed our stay, close to everything, all the amenities are amazing, they upgrade our room, that was a big plus and the staff were awesome. I really recommend this hotel.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and hotel, very nice. Have stayed there several times and will again.
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe. Food was great too.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel for a quick weekend getaway.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, everything was amazing and great location. The only complaint is that the pool was closed for renovations and the rooftop was disorganized but nowhere was that ever mentioned nor advertised which was very disapointing!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was A+ relaxing, clean, friendly & a really great experience I plan to go back again soon
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect the staff was wonderful and the food was great.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and we enjoyed our stay immensely!
Stayed 7 nights in Feb 2026