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"Smaller resort, with great service, but the buffet was not the best, not bad, but not great " More

By a verified traveller on Fri 06 Mar 2020

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Hotel Description

3.5-star beachfront property near Playacar Golf Club

On the beach

Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Mamitas Beach Club. Also, Playacar Golf Club is within 3 miles (5 km) and Grand Coral Golf Riviera Maya is within 6 miles (10 km).

All-inclusive

A full-service spa, 4 restaurants, and an outdoor pool are all featured at this all-inclusive property. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, LCD TVs

The 335 guestrooms have LCD TVs with cable channels and offer free WiFi and furnished balconies or patios. Other amenities include minibars, room service, and free bottled water.

Superior Pool View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Pool View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Oceanfront - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Accessible Garden View - 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Garden View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Garden View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Viva Wyndham Azteca Resort - All Inclusive ratings based on 57 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Viva Wyndham Azteca Resort - All Inclusive

Everyone (12) Couples (2) Family (3)
5 out of 5
Smaller resort, with great service, but the buffet was not the best, not bad, but not great

Posted by on 6 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by General Manager

Dear Guest, Thank you for your 5 star review. Please do not forget that Viva Wyndham Azteca will be pleased to welcome you back. Best regards, General Manager Viva Wyndham Azteca

5 out of 5
Had to change rooms, First one had bath tub shower hard to get in to. Specialty Restaurants where Excellant

Posted by , from South Dakota on 28 Sep. 2019

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Comment from Hotel Management

28 Sep. 2019 by General Manager

Dear Don, Thank you for your review of the Viva Wyndham Azteca in Playa del Carmen! It is a pleasure indeed to receive such positive feedback following your recent stay, and we are delighted that you enjoyed your stay with us. We would be honored to welcome you back in a near future. Kind regards, General Manager Viva Wyndham Azteca

5 out of 5
clean, well taken care of, great beach. The staff is very attentive

Posted by on 14 Jun. 2019

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Comment from Hotel Management

14 Jun. 2019 by General Manager

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review on Expedia. We are very pleased to know that you enjoyed your visit to our beautiful Resort. We are looking forward welcoming you back in a very near future! Kind regards, General Manager Viva Wyndham Azteca

4 out of 5
The people are amazing and friendly. The food was very good. The water in the room tasted like sea water. The balconies were too small to use.

Posted by , from Utah on 22 Feb. 2019

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Comment from Hotel Management

5 Mar. 2019 by Guest service

Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences; we will attend your observations and suggestions as soon as possible in order to give you a response.

3 out of 5
Our hotel was close to the beach and that is where we spent most of our time. The ocean was beautiful! The weather was excellent! The staff on the beach were a lot of fun and full of energy! The customer service staff in the hotel could of been more friendly and helpful. The food was "ok" at the buffet, but pretty good at the restaurant's. There were just shams on the bed to lay your head on and they were very uncomfortable, so never really got a good night sleep.

Posted by on 23 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by General Manager

Dear Guest, Thank you for choosing our Resort as the destination for your recent vacations. We appreciate your good comments about our services. We apologize for any inconvenience that you might have experienced. Please do not forget that we will be pleased to welcome you back at Viva Wyndham Azteca. Kind regards, General Manager Viva Wyndham Azteca

4 out of 5
Beautiful Beds very uncomfortable old Beach had a lot of seaweed

Posted by , from California on 22 Oct. 2018

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Comment from Hotel Management

18 Dec. 2018 by General Manager

Dear Yesenia, Thank you for posting your comments on Expedia. We will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities. Best regards, General Manager Viva Wyndham Azteca

2 out of 5

i can't beleive this is a Wyndham hotel

Not all inclussive!! They charge you for the room safe, no hair conditioner, they only probide shampoo amd body wash that is glued to the wall and doesn't lather. You can only make restaurant reservation depending on the number of the nights that you stay there. My room had a connecting door that made it very noise and that I could hear everything the neighboors said. No drink service at the beach, you jave to go to the main bar and get your own drinks. Good place for families but not for couples, the pool was overraken by the kids. Not staying there ever again.

Posted by on 2 Jan. 2018

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Comment from Hotel Management

8 Jan. 2018 by General Manager

Dear customer, Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in the Mayan Riviera. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to meet with your expectations and we remain at your disposal. Best regards, General Manager Viva Wyndham Azteca

4 out of 5
Great family hotel. The entartaimemt staff was amazing so friendly.. they really make you feel comfortable and are amazing with the kids.. the food could be a little better. Also the one thing that I didn't like Is that they don't refill your mini fridge.. they fill it the first day only after that you're on your own with the drinks.. all the alcoholic drinks are so watered down it's horrible.

Posted by , from ny on 18 Aug. 2017

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Comment from Hotel Management

21 Aug. 2017 by General Manager

Dear Vanny, Thank you for sharing your comments with us on your recent vacation to the Riviera Maya. We are really happy to hear that you had an amazing time with the Animation staff. It is important for us that the entire family had a great experience. Your observations and suggestions will be taken into consideration and we can assure you that our clients’ opinions are very important to us because it is the most valuable source of information to improve our services and facilities. Again thank you for choosing to stay with us. Kind regards, General Manager Viva Wyndham Azteca

4 out of 5

Home away from Home

Pros: Mostly the size safety and cleanliness of the property.
Cons: the mattresses are a bit stiff.
Location: So many things to do while visiting Playa Del Carmen. 5th Ave. so much shopping and nice Restaurants. Cenote close by , great adventure parks.....
Always a good stay, love the staff at the Viva Wyndham Azteca, tried a few our high end properties. They didn't click all the boxes for us. We have traveled with as little as 6pp and with as many as 21pp over the last 10 years. We love Playa Del Carmen and we love staying at the Azteca, it is clean, friendly ... they don't close the pool bar down like many other properties forcing you to the front of the property where it is not a cool and relaxing as being down by the water. Great atmosphere, safe and just big enough.... We like the size of the property , you don't have to walk a mile to get from one end to the other. We have met many other repeat guest over the years that feel the same and make the Viva Wyndham Azteca their home while visiting Playacar. We will most like never stay anywhere else but the Azteca.

Posted by , from Maine on 12 May 2017

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Comment from Hotel Management

15 May 2017 by General Manager

Dear Stephanie, We would like to express our deepest gratitude for your generous comments and for posting your review on Travelocity. We are very pleased to know that you enjoyed your visit to our beautiful Resort. We are also delighted to hear that you are part of our group of loyal guests, whom year after year honor us with their preference. We are looking forward welcoming you back in a very near future! Kind regards, General Manager Viva Wyndham Azteca

3 out of 5

Nice location near the beach, food was lacking

Pros: Location, beach, good drinks, friendly staff
Cons: Room accommodations, bed, pillows, food
Location: Plenty nearby, Playacar is a nice exclusive community.
Overall we had an okay experience at Viva Wyndham Azteca. We love the beach, the hotel staff was friendly, and the room was clean. Beds were slightly uncomfortable, as well as the pillows. Food was not to our liking, everything seemed to lack flavor, so we went out to eat for almost every meal. Drinks were good, we did tip the bartenders and waitstaff, not sure if its customary for Europeans not to tip, but not many were tipping the staff. If the food was better we would consider going back. Considering we paid for an all-inclusive experience, and had to eat out every meal, it was a slight inconvenience. Otherwise, nice property, friendly staff, and great beach.

Posted by , from Houston, Texas on 29 Mar. 2017

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Comment from Hotel Management

31 Mar. 2017 by Guest Service

Dear guest, Thank you for your kind review. We are glad that your overall appreciation of our Resort, its services and facilities was positive, but regret that not everything was perfect. We assure you that the involved departments were informed about these incidents and we will do our utmost to improve the quality of our services. Thank you once more for your constructive feedback and we hope that we will be able to welcome you back to the Viva Wyndham Azteca in the near future. Kind regards,

About the Viva Wyndham Azteca Resort - All Inclusive

Location Paseo Xaman Ha, Mza, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Golf not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Tennis rackets included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • Kids club included
  • All food and beverages included
  • Scuba lessons included
  • Minibar (only non-alcoholic beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Viva Wyndham Azteca Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Viva Wyndham Azteca Resort - All Inclusive like a complimentary children's club and an outdoor pool. Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, an outdoor tennis court, and a spa tub. You'll have access to the outdoor pool at a partner property. Self parking is free. This 3.5-star Playa del Carmen property is smoke free.

  • 335 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 6533 sq ft of conference space
  • 607 sq m of conference space
  • Buffet breakfast (free)
  • Karaoke
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Viva Wyndham Azteca Resort - All Inclusive offers 335 accommodations, which are accessible via exterior corridors and feature minibars and complimentary bottled water. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Minibar
  • In-room dining
  • LCD television
  • Cable channels
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.

El Nopal - This buffet restaurant serves breakfast, lunch, and dinner.

II Palco - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Xul Ha - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

El Cenote - This poolside bar serves light fare only. Open daily.

Room service is available.

Spa Services

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Viva Wyndham Azteca Resort - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.The property affirms that it follows sanitization practices of Count on Us - Wyndham guidelines.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • No pets or service animals allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 1.35. This fee does not apply to children under 1 year of age.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Azteca Resort
  • Azteca Wyndham
  • Viva Azteca
  • Viva Azteca Resort
  • Viva Wyndham Azteca All Inclusive
  • Viva Wyndham Azteca Playa del Carmen
  • Viva Wyndham Azteca Resort All Inclusive Playa del Carmen
  • Wyndham Azteca
  • Wyndham Viva Azteca
  • Viva Wyndham Azteca Inclusive
  • Viva Wyndham Azteca Resort All Inclusive Playa del Carmen
  • Viva Wyndham Azteca All Inclusive Playa del Carmen
  • Viva Wyndham Azteca Resort - All Inclusive Playa del Carmen
  • Viva Wyndham Azteca All Inclusive
  • Viva Wyndham Azteca Resort All Inclusive
  • Hotel Viva Wyndham Azteca Resort - All Inclusive
  • Viva Wyndham Azteca Inclusive
  • Viva Wyndham Azteca Resort All Inclusive
  • Viva Wyndham Azteca Resort - All Inclusive Playa del Carmen

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

  • Travelife
  • Green Globe

Promotions

Honeymoon Promotion
Book a minimum stay of 4 days and 3 nights, and enjoy, at no additional charge:

  • Upgrade to a higher room category, based on hotel availability
  • Bottle of champagne/sparkling wine
  • Fruit basket
  • 7x4-inch picture
  • 2 t-shirts
  • Hotel's all-inclusive package
Couple must have been married within the past 6 months. Couples must show a copy of the marriage certificate at check-in.

Viva Boomer (Senior Program) Offer

Book a stay in any room or rate category and receive personalized check-in, priority luggage delivered to room, room upgrade (subject to availability), in-room welcome amenities, books and board games, dance classes (upon request), priority a la carte restaurant reservations, 10% off at affiliated stores,10% off meals and beverages in addition to the all-inclusive package, late check-out (subject to availability).

Valid for US residents only. Available for guests 60 years or older. ID required upon check-in. Offer must be requested at time of booking. Participating affiliated stores are identified with the Viva Wyndham Logo. Other restrictions may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.