Fairmont Le Chateau Frontenac

4.5 star property
Family-friendly 4.5-star hotel near Quartier Petit Champlain

Choose dates to view prices

Photo gallery for Fairmont Le Chateau Frontenac

Front of property
Creator video - submitted by Caligirlwholoves2travel
Interior
Ocean views, open daily
Indoor pool, open 7:00 AM to 9:00 PM, cabanas (surcharge)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi

Explore the area

View in a map
1 rue des Carrieres, Québec City, QC, G1R 4P5
  • Place, Château Frontenac
    ‪1 min walk‬
  • Place, Quartier Petit Champlain
    ‪2 min walk‬
  • Place, Quebec City Town Hall
    ‪5 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪19 min drive‬

Room options

Fairmont King

9.0 out of 10
Wonderful
(115 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Courtyard View

9.4 out of 10
Exceptional
(36 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont Gold King, River View

9.6 out of 10
Exceptional
(17 reviews)
  • River view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont Gold King, City View

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • Garden view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(49 reviews)
  • City view
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(74 reviews)
  • River view
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont Queen

9.4 out of 10
Exceptional
(93 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(11 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed, City View

9.4 out of 10
Exceptional
(31 reviews)
  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed, River View

8.8 out of 10
Excellent
(29 reviews)
  • River view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

Fairmont, 2 Double Beds

9.2 out of 10
Wonderful
(62 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds

9.2 out of 10
Wonderful
(71 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

Signature Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, City View

9.4 out of 10
Exceptional
(36 reviews)
  • City view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

Frontenac Suite

  • River view
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

Elizabeth II Suite

  • River view
  • 61 sq m
  • Sleeps 4
  • 1 King Bed

Hitchcock Suite

  • River view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

Céline Dion Suite

  • River view
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

Charles De Gaulle Suite

  • River view
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

Van Horne Suite

  • River view
  • 137 sq m
  • Sleeps 4
  • 1 King Bed

Trudeau Trudeau Suite

  • River view
  • 126 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Roosevelt Suite

  • River view
  • 82 sq m
  • Sleeps 4
  • 1 King Bed

Churchill Suite

  • River view
  • 128 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Double Beds

  • Garden view
  • 45 sq m
  • Sleeps 6
  • 2 Double Beds

Fairmont Gold, 1 Queen Bed, River View

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

Fairmont Gold, Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

Fairmont Gold, Suite

  • River view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Fairmont Gold, Signature Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Signature Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Fairmont Gold, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, River View

  • River view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

Fairmont Gold King, Signature Suite

  • City view
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Québec City

City center retreat .You'll be steps from Quartier Petit Champlain and within a 10-minute walk of Quebec City Town Hall with a stay at this Old Quebec hotel. Also, Quebec Cruise Terminal is within half a mile (1 km) and Quebec City Convention Center is within 2 miles (3 km).

What's nearby

  • Château Frontenac - 1 min walk - 0.0 km
  • Quartier Petit Champlain - 2 min walk - 0.2 km
  • Quebec City Town Hall - 5 min walk - 0.5 km
  • Quebec Cruise Terminal - 10 min walk - 0.9 km
  • Quebec City Convention Center - 10 min walk - 0.9 km

Getting around

  • Quebec Palace Station - 14 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 27 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Mary's Popcorn Shop - ‬4 min walk
  • ‪Archibald Microbrasserie - ‬6 min walk
  • ‪Cochon Dingue Champlain - ‬6 min walk
  • 1608

About this property

Fairmont Le Chateau Frontenac

Family-friendly 4.5-star hotel near Quartier Petit Champlain
Fairmont Le Chateau Frontenac offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 23 meeting rooms, and limo/town car service. Event space at this hotel measures 40000 square feet (3716 square meters) and includes conference space. A children's pool, a hot tub, and a sauna are also featured at the luxury Fairmont Le Chateau Frontenac. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Fairmont Le Chateau Frontenac was completed in December 2023.

This 4.5-star Québec City hotel is smoke free.

  • 610 guestrooms or units
  • 18 levels
  • 5 buildings
  • 3 dining venues
  • Meeting rooms
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1893
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Coffee shop
Fairmont Le Chateau Frontenac offers 610 accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Québec City hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Moment Spa Le Château Frontenac has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Property amenities

Family friendly

  • Children's games
  • Children's pool
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (CAD 50 per night)
  • Secured, covered valet parking on site (CAD 50 per night; includes in/out privileges)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CAD 52.75 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Children's pool
  • Full-service spa
  • Games
  • Helicopter/airplane tours
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Snow sports gear
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Workout apparel

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 60 per accommodation, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 50.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 40.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Newspaper
  • Pool access
  • Hot tub access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 52.75 per person
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Fee for in-room wired internet: CAD 13.95 per night (rates may vary)
  • Self parking fee: CAD 50 per night
  • Covered valet parking fee: CAD 50 per night (in/out privileges)
  • Pet fee: CAD 60 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number 040703, 2026-11-30

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chateau Fairmont
Chateau Frontenac
Chateau Frontenac Fairmont
Fairmont Chateau Frontenac
Fairmont Chateau Frontenac Hotel
Fairmont Chateau Frontenac Hotel Quebec
Fairmont Chateau Frontenac Quebec
Fairmont Frontenac
Frontenac Chateau
Frontenac Fairmont
Fairmont Hotel Quebec City
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Le Chateau Frontenac Quebec/Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Hotel
Fairmont Le Chateau Frontenac Québec City
Fairmont Le Chateau Frontenac Hotel Québec City

Frequently asked questions

How close is Fairmont Le Chateau Frontenac to the airport?

Fairmont Le Chateau Frontenac is 10 mi (27-min drive) away from the Quebec City Jean Lesage Intl. Airport (YQB) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont Le Chateau Frontenac?

As of Mar 29, 2026, prices found for a 1-night stay for 2 adults at Fairmont Le Chateau Frontenac on Apr 5, 2026 start from CA $314, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont Le Chateau Frontenac have an airport shuttle?

Airport shuttle services are not available at Fairmont Le Chateau Frontenac.

How close is Fairmont Le Chateau Frontenac to the beach?

This hotel is 3.5 mi (9-min drive) from Baie de Beauport.

Does Fairmont Le Chateau Frontenac offer free breakfast?

Free breakfast isn’t provided at Fairmont Le Chateau Frontenac, but buffet breakfast is offered for a fee of CAD 52.75 per person. It's available every day from 7 AM to 10:30 AM.

Is there a casino at Fairmont Le Chateau Frontenac?

No, there is no casino at this hotel.

What time is check-in at Fairmont Le Chateau Frontenac?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Fairmont Le Chateau Frontenac?

Free parking is not available at this hotel. Self parking is available for CAD 50 per night, and valet parking for CAD 50 per night.

Does Fairmont Le Chateau Frontenac have a pool?

Fairmont Le Chateau Frontenac features an indoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 9:00 PM.

Does Fairmont Le Chateau Frontenac have a restaurant?

There are 3 onsite restaurants, offering options like French cuisine, ocean views, and brunch.

Does Fairmont Le Chateau Frontenac have a spa?

Pamper yourself with a day at Moment Spa Le Château Frontenac, where you can enjoy detox wraps, body treatments, and prenatal massages.

How close is Fairmont Le Chateau Frontenac to downtown Québec City?

Fairmont Le Chateau Frontenac is 0.2 mi away from Québec City.

Fairmont Le Chateau Frontenac Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2174 out of 2836 reviews
Rating 8 - Good. 404 out of 2836 reviews
Rating 6 - Okay. 168 out of 2836 reviews
Rating 4 - Poor. 58 out of 2836 reviews
Rating 2 - Terrible. 32 out of 2836 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Anna

Disliked: Staff & service, amenities
We checked in and stepped out for parking, maid came in and touched our stuffs.
Stayed 3 nights in Feb 2026

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities
yes
Stayed 3 nights in Dec 2025

10/10 Excellent

John Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellent. I had forgotten my wife’s birthday card in my room and only realized it once we were at La Tanière. Thanks to the can-do attitudes of Laurie and Rosemarie, Laurie went to my room to get the card and Rosemarie dropped the card off at the restaurant on her way home after her shift. That is real service! Congratulations Fairmont and thank you Laurie and Rosemarie!
Stayed 1 night in Dec 2025

2/10 Terrible

Jeong Keun

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2025

10/10 Excellent

Joel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
We had an outstanding stay at the Fairmont in Old Québec City. The location alone makes this hotel exceptional — it sits right in the heart of Old Québec, with most major attractions just a short and enjoyable walk away. We were able to explore historic streets, shops, and iconic landmarks without needing a car, which made the experience stress-free and immersive. Many excellent restaurants, cafés, and bakeries are within walking distance, giving us endless dining options every day. One highlight for our family was how close the hotel is to the toboggan slide at Terrasse Dufferin — an absolute must-do, especially in winter. Being able to walk there easily made it even better. The hotel is also very conveniently located for visiting other Québec City attractions. It’s close to Vacation Camp activities, the Ice Hotel (Hôtel de Glace), and other popular destinations, making it a perfect base for sightseeing and family adventures. Whether you’re exploring history, enjoying winter activities, or simply soaking in the charm of the city, everything feels accessible from this location. Beyond the unbeatable location, the hotel itself is beautiful, well-maintained, and comfortable. The atmosphere blends historic charm with modern comfort, and the service was excellent throughout our stay. We would absolutely stay here again and highly recommend!!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Laura

Stayed 3 nights in Dec 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Exceptional service and a lovely way to spend the Christmas holidays
Stayed 3 nights in Dec 2025

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

ALEX

Stayed 3 nights in Dec 2025

10/10 Excellent

Tina Suzette

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, staff very friendly
Stayed 4 nights in Dec 2025

10/10 Excellent

Angelika

Liked: Cleanliness, amenities
Courteous staff , nice warm pool with lap lane marked off. Beautiful historic hotel. Great location for walking in old city quarter. Easy access to lower town and ferry. Easy access to taxis. Gym 24 hours.
Stayed 5 nights in Dec 2025

10/10 Excellent

michelle jacquline

Travelled with partner
Liked: Staff & service, amenities
We stayed December 15-19, and it was magical! Beautiful room, spotless, super comfortable bed, great amenities. The hotel was decorated for Christmas and it was beautiful 🎄
Stayed 4 nights in Dec 2025

10/10 Excellent

Genoveva

Stayed 4 nights in Dec 2025

10/10 Excellent

Noah

Stayed 4 nights in Dec 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
High end resort snd staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Driss

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay!
Stayed 1 night in Dec 2025

10/10 Excellent

George K.

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest place I ever stayed at. Everything 5 star.
Stayed 2 nights in Dec 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! Perfect location for exploring
Stayed 4 nights in Dec 2025

8/10 Good

Dorothy Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience and the view from the window was great even though we didn’t have one that looked out. Staff was very helpful and willing to answer any questions. Was decorated for Christmas which made the experience so much better. I was confused because we got charged an extra $500 even though I payed for everything through Expedia. We expected the $75 charge after for the extra fees that we payed at the end when we checked out, but the $500 we were not expecting, it was never mentioned when we were booking our stay. The hotel is right in the middle of every thing which makes it super convenient to go to all the shops and restaurants.
Stayed 3 nights in Dec 2025

8/10 Good

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Incredible location, Spotless rooms, outstanding service throughout the hotel, comfortable beds and beautifully curated shops, delicious food at Sam Bistro! Our room was near an elevator so it sounded like a constant light saber battle, the walls are thin so we could hear a baby crying and conversations that were not loud. As well the room was very dry - we all woke up with chapped lips and itchy skin. Water and body lotion are provided, thankfully. Overall a beautiful iconic hotel!! I would strongly recommend to other guests and hope to return!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jacqueline

Stayed 2 nights in Dec 2025

10/10 Excellent

Jean-Adrien

Stayed 2 nights in Dec 2025

10/10 Excellent

Megg

Liked: Cleanliness, amenities, property conditions & facilities
Everything wasxexcellant
Stayed 2 nights in Dec 2025

8/10 Good

James, Nepean

Stayed 3 nights in Dec 2025

10/10 Excellent

Dalvir

Liked: Cleanliness, staff & service, amenities
It was a good experience.
Stayed 1 night in Dec 2025