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Fairmont Le Chateau Frontenac

4.5-star property
1 rue des Carrieres, Quebec, QC 1-855-887-0424
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4.8 out of 5
Exceptional!
See all 23 Travelocity Reviews

"Every staff member we came in contact with was always cheerful and helpful " More

By a verified traveller on Thu 20 Feb 2020

Points Of Interest

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Hotel Description

4.5-star ski-in/ski-out hotel near Quartier Petit Champlain

Near the slopes

A stay at this Old Quebec hotel places you steps from Quartier Petit Champlain and a 5-minute walk from Quebec City Town Hall. Old Port Quebec City and Quebec Cruise Terminal are also within half a mile (1 km).

Luxury amenities

This luxury hotel features ski-in/ski-out access, a full-service spa, and 3 restaurants. Enjoy the ski shuttle and onsite ski storage. Families will appreciate the children's pool, onsite laundry facilities, and in-room childcare.

WiFi, LCD TVs

The 611 soundproofed guestrooms offer WiFi and minibars. Other amenities include wired Internet, LCD TVs, and room service.

Room, 1 Queen Bed (Fairmont)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$252* Per night/room 15 Mar. - 16 Mar.

Deluxe Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View (Fairmont)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairmont Le Chateau Frontenac ratings based on 23 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Fairmont Le Chateau Frontenac

Everyone (15) Couples (5) Family (2)
5 out of 5

Posted by on 24 Jul. 2019

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5 out of 5
Every staff member we came in contact with was always cheerful and helpful

Posted by on 20 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Jessy Fortier

We are delighted you had such a wonderful experience on your recent stay with us. Our teams work hard to make each guest stay special and it is truly rewarding to read your review. We hope to have the pleasure of welcoming you again.

5 out of 5
Must stay when you are in Quebec. Beautiful and exceptional service

Posted by on 12 Dec. 2019

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Comment from Hotel Management

28 Jan. 2020 by Jessy Fortier

Thank you for this amazing feedback. We are so thrilled you enjoyed the Chateau experience

5 out of 5
Hotel was very clean and all the staff super friendly and helpful. Gold level room was worth every penny, club had great food, service and atmosphere was wonderful.

Posted by on 9 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by .

We are glad you fully enjoyed your stay at our gorgeous historical property especially on the Gold level Wishing to be able to welcome you back for another occasion.

5 out of 5

Posted by on 20 Nov. 2019

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5 out of 5
Everyone was so very friendly and helpful. Hotel is right in the on the river next to everything. Great place to stay !!!

Posted by on 26 Oct. 2019

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5 out of 5

Posted by on 18 Oct. 2019

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5 out of 5

Posted by on 5 Aug. 2019

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4 out of 5

Posted by on 3 Aug. 2019

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5 out of 5
Lovely in every way. Perfect location and great food

Posted by on 2 Aug. 2019

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About the Fairmont Le Chateau Frontenac

Location 1 rue des Carrieres, Quebec, QC G1R 4P5

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. This hotel's ski shuttle (surcharge) will get you to the slopes in no time. Conveniences like ski storage and shopping on site allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges. There are 3 restaurants on site, along with a coffee shop/café. A computer station is on site and WiFi is available in public spaces for a fee. This luxury hotel also offers an indoor pool, a children's pool, and a 24-hour health club. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Quebec hotel is smoke free.

  • 611 guestrooms or units
  • 18 levels
  • 3 dining venues
  • 2 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1893
  • Coffee shop
  • Childcare (surcharge)
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge) , Limited onsite parking

Transport

  • Airport: Jean Lesage International Airport (YQB) (16.6 km / 10.3 mi)
  • Train station: Quebec Palace Station (1.7 km / 1.1 mi)
  • Property shuttles: Airport shuttle and ski shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Fairmont Le Chateau Frontenac offers 611 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Quebec hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

The Champlain - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves brunch and dinner. A children's menu is available. Reservations are required.

1608 Wine and Cheese Bar - Overlooking the ocean, this wine bar specializes in French cuisine and serves light fare only. Happy hour is offered. Open daily.

Bistro Le Sam - Overlooking the ocean, this bistro specializes in French cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Place Dufferin - Overlooking the ocean, this restaurant specializes in regional cuisine and serves breakfast only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 35.0 per night.

Pet Policy

  • Pets: CAD 50 per accommodation, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property Registry Number - 040703
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 32.95 per person (approximately)
  • Fee for in-room wireless Internet: CAD 13.95 per night (rates may vary)
  • Fee for in-room wired Internet: CAD 13.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 15 per night (rates may vary)
  • Airport shuttle fee: CAD 30 per room (one-way)
  • Airport shuttle fee per child: CAD 0 (one-way), (up to 14 years old)
  • Self parking fee: CAD 40 per day
  • Valet parking fee: CAD 40.00 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Refrigerator fee: CAD 35.00 per day
  • In-room microwave fee: CAD 35.00 per stay
  • Rollaway bed fee: CAD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Fairmont
  • Chateau Frontenac
  • Chateau Frontenac Fairmont
  • Fairmont Chateau Frontenac
  • Fairmont Chateau Frontenac Hotel
  • Fairmont Chateau Frontenac Hotel Quebec
  • Fairmont Chateau Frontenac Quebec
  • Fairmont Frontenac
  • Frontenac Chateau
  • Frontenac Fairmont
  • Fairmont Hotel Quebec City
  • Fairmont Le Chateau Frontenac Hotel Quebec City
  • Fairmont Le Chateau Frontenac Quebec/Quebec City
  • Fairmont Quebec City
  • Quebec City Fairmont
  • Fairmont Le Chateau Frontenac Hotel
  • Fairmont Le Chateau Frontenac Quebec
  • Fairmont Le Chateau Frontenac Hotel Quebec

You should know

  • Fairmont Le Chateau Frontenac offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Historic Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.