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4.2 out of 5

"No Valet Services. In front of Casino limited handicap spaces but parking available to people who had Diamond Reward cards. When I asked if I could ... " More

By a verified traveller on Fri 17 Sep 2021

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Hotel Description

4-star family-friendly resort near Atlantis Casino, connected to the convention center

Near the airport

You'll be steps from Atlantis Casino and within a 10-minute walk of Reno-Sparks Convention Center with a stay at this Reno/Tahoe Airport resort. Reno Arch and National Bowling Stadium are also within 3 miles (5 km).

Casino, health club

This romantic resort features a casino, a full-service spa, and 8 restaurants. Families will appreciate the arcade/game room and convenience store. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free WiFi.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and pillow menus, the 818 guestrooms also offer free WiFi and flat-screen TVs with cable channels. 24-hour room service, coffee/tea makers, and down comforters are also available.

Atlantis Tower, King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$98* Per night/room 31 Oct. - 1 Nov.

Luxury Tower, King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Concierge Tower, King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Tower, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Atlantis Tower 2 Queens View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Atlantis Tower King View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Atlantis Casino Resort Spa ratings based on 86 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Atlantis Casino Resort Spa

Everyone (45) Couples (9) Family (29)
3 out of 5
No Valet Services. In front of Casino limited handicap spaces but parking available to people who had Diamond Reward cards. When I asked if I could just park the night before we left as we were leaving at 5:30 in morning with my handicap sticker the man at front desk was rude and said emphatically no. I requested a room non smoking and I could still smell cigarette smoke. Nice view smack up against the roof and all the equipment. Anything that had to do with Service was slow except for housekeeping. Housekeeping did a fabulous job.

Posted by on 17 Sep. 2021

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Comment from Hotel Management

18 Sep. 2021 by Reservation Coordinator

Good Morning, Thank you for contacting the Atlantis Casino Resort and Spa. We greatly appreciate your feedback and we will address your concerns accordingly.

1 out of 5
No Valet parking, extremely limited handicap parking (6 handicap spots 42 "high roller" Black Diamond member spots) For the entire hotel. Other handicap spot at the main entrance of the casino but again Lats and Lots of Black Diamond spots. Understand the Casino spots but for the hotel side? Absolutely no help at luggage area until I parked my car, unloaded my own bags and went through registration. THEN a bellman asked if he could move my car for me. No Valet, which I would happily have paid for. Covid is on the lips of all staff as the excuse for non-performance. Dinner at the steakhouse was grand. Unfortunately not enough to make me want to come back. Too bad as the dinner staff was perfect and the meal exceptional.

Posted by , from MORGAN HILL on 14 Sep. 2021

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Comment from Hotel Management

18 Sep. 2021 by Reservation Coordinator

Good Morning, Thank you for contacting the Atlantis Casino Resort and Spa. We greatly appreciate your feedback and we will address your concerns accordingly.

5 out of 5
We always love the Atlantis. My girls are always up early so the fact that their pool opens at 6 is amazing!

Posted by , from fortuna on 13 Sep. 2021

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Comment from Hotel Management

13 Sep. 2021 by Morgan S.

Hello, Thank you for contacting the Atlantis Casino Resort and Spa. We greatly appreciate your feedback and are thrilled that you enjoyed your stay.

5 out of 5
It was fun, clean and love the buffet

Posted by , from Elk Grove on 7 Sep. 2021

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Comment from Hotel Management

13 Sep. 2021 by Morgan S.

Hello, Thank you for contacting the Atlantis Casino Resort and Spa. We greatly appreciate your feedback and are thrilled that you enjoyed your stay.

2 out of 5
The room was filthy and one of the beds has blood stain

Posted by on 6 Sep. 2021

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Comment from Hotel Management

13 Sep. 2021 by Reservation Coordinator

Hello, Thank you for contacting the Atlantis Casino Resort and Spa. We appreciate your feedback and we will address your concerns to the best of our abilities.

5 out of 5
ok

Posted by on 24 Aug. 2021

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Comment from Hotel Management

30 Aug. 2021 by Morgan S.

Hello, Thank you for contacting the Atlantis Casino Resort and Spa. We greatly appreciate your feedback and are thrilled that you enjoyed your stay.

5 out of 5
Location,friendly staff and cleanliness.

Posted by on 10 Aug. 2021

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Comment from Hotel Management

15 Aug. 2021 by Morgan S.

Hello, Thank you for contacting the Atlantis Casino Resort and Spa. We greatly appreciate your feedback and we are thrilled that you enjoyed your stay with us. We look forward to having you back soon.

5 out of 5

Posted by on 19 Jul. 2021

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5 out of 5

Posted by on 18 Jul. 2021

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4 out of 5

Posted by on 5 Jul. 2021

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About the Atlantis Casino Resort Spa

Location 3800 S Virginia Street, Reno, NV 89502

Property Features

Atlantis Casino Resort Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 8 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this resort measures 50,000 square feet (5 square meters) and includes a conference center. A casino, a health club, and a spa tub are also featured at the family-friendly Atlantis Casino Resort Spa. Smoking is allowed in designated areas at this 4-star Reno resort.

  • 818 guestrooms or units
  • 27 levels
  • 8 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • 50,000 sq ft of conference space
  • 5 sq m of conference space
  • Casino
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Reno Station (4.8 km / 3 mi)

Room Amenities

Atlantis Casino Resort Spa offers 818 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Down blanket
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 10:00 AM.

Atlantis Casino Resort Spa has 8 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 17
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 17
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay (for stays between 1 January - 31 December)
  • Resort fee: USD 39.55 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Health club access
  • Fitness center access
  • Airport shuttle
  • Ski storage
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Concierge service
  • Parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 25 for adults, USD 3 and USD 25 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantis Casino Resort Spa Featuring Concierge Hotel Tower Reno
  • Atlantis Casino Resort Spa Featuring Concierge Hotel Tower
  • Atlantis Casino Spa Featuring Concierge Tower
  • Atlantis Casino Spa Featuring Concierge Tower Reno
  • Atlantis Casino Featuring Con
  • Atlantis Casino Spa Reno
  • Atlantis Casino Resort Spa Reno
  • Atlantis Casino Resort Spa Resort
  • Atlantis Casino Resort Spa Resort Reno

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.