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Reno • 1 Room

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Travelocity.ca
Hotels
United States of America
Nevada
Reno Hotels
Grand Sierra Resort and Casino, Reno, current page

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4.1 out of 5

Very good!

See all 133 Travelocity Reviews

"Lotsa fun and energetic " More

By a verified traveller on Thu 02 Sep 2021

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Hotel Description

Family-friendly 4-star resort with 12 restaurants

On river

Your stay at this Reno resort places you within a 10-minute walk of Ultimate Rush Speed and Thrill Park and Grand Sierra Resort Casino. Fun Quest and Truckee River are also within half a mile (1 km).

Casino, outdoor pool

This resort features a casino, a full-service spa, and a nightclub. Bring the family and enjoy the bowling alley, arcade/game room, and kid-friendly dining. Enjoy a meal in one of the 12 restaurants and free perks like valet parking and a roundtrip airport shuttle.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 1990 guestrooms also offer free WiFi and flat-screen TVs with digital channels. 24-hour room service, down comforters, and hair dryers are also available.

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

C$88* Per night/room 10 Oct. - 11 Oct.

Summit Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Concierge Queen (Adults 18+ Only)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

The A Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Sierra Resort and Casino ratings based on 133 Verified Reviews

Review Summary

4.1 out of 5 4.0 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Grand Sierra Resort and Casino

5 out of 5

Great

Posted by John on 15 Sep. 2021

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Comment from Hotel Management

15 Sep. 2021 by GSR

We appreciate your feedback. Thank you for choosing the Grand Sierra Resort!

5 out of 5

Lotsa fun and energetic

Posted by mark on 2 Sep. 2021

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Comment from Hotel Management

2 Sep. 2021 by GSR

We are thrilled to hear your stay was grand!

4 out of 5

It is a beautiful property. Our rooms were spacious and clean. There were things for children to do on the bottom level. We were disappointed that there was not an indoor pool - really should add that. The outdoor pool was closed due to poor air quality during our stay. But rooms smelled good and cleaning staff was very friendly when we saw them.

Posted by CAROLYN on 26 Aug. 2021

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Comment from Hotel Management

26 Aug. 2021 by GSR

Thanks for staying with us. We appreciate your feedback!

5 out of 5

I love the amenities at Grand Sierra Resort. Movie theater, Bowling, a kid's arcade! Not to mention the casino, and restaurants. The Grand Buffet is not to be missed for the Sunday Brunch! The remodel of the Grand Theater was also very well done. Our first stay in a few year's and we were very happy and will return in the future. Unfortunately, due to fires in California the smoke was terrible and you could smell it even on the 26th floor. We also missed the ability to use the pool, for the same reason, smoke.

Posted by a verified traveller on 22 Aug. 2021

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Comment from Hotel Management

22 Aug. 2021 by GSR

Glad to hear your stay was GRAND! We look forward to welcoming you again soon!

2 out of 5

Breakfast for two at buffet $54, dinner $100 plus! After paying more than $350 per night (during hot august nights) for a run of the house room (booked king got two double) won’t be back…..

Posted by a verified traveller on 9 Aug. 2021

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Comment from Hotel Management

11 Aug. 2021 by GSR

Thank you for your feedback. We have forwarded this information to the proper departments.

1 out of 5

The hotel had no valet service and there was no parking in the lots due to the Hot August Nights event. They should never have had the event cars parked in front of the hotel. There were no bellboys helping with luggage, only telling hotel guests to "move along" and find a parking spot in the full lots. Management showed no respect for hotel guests that were paying 400 a night.

Posted by a verified traveller on 9 Aug. 2021

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Comment from Hotel Management

11 Aug. 2021 by GSR

Our apologies for the inconveniences you experienced during your stay. We have forwarded this information to the proper departments. Thank you for your feedback.

4 out of 5

Good place. Central location. Need to stop the mask mandate though. Seems dumb.

Posted by a verified traveller on 8 Aug. 2021

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Comment from Hotel Management

8 Aug. 2021 by GSR

Thank you for your feedback! We will be addressing your concerns.

5 out of 5

Beautiful rooms and pool.

Posted by a verified traveller on 5 Aug. 2021

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Comment from Hotel Management

5 Aug. 2021 by GSR

Thank you for your feedback we are thrilled to hear your stay was grand!

2 out of 5

Waited in line for an hour and a half, after 4:00 Pm to be told my room wasn't ready yet. They said they'd text me when it was-- three hours, no text so I stood in line for half an hour to see when it'd be ready and magically it was- I was ready to cancel and go elsewhere- but I'd already paid. Not Happy

Posted by a verified traveller on 12 Jul. 2021

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Comment from Hotel Management

15 Jul. 2021 by GSR

We are sorry your stay was not exceptional we have forwarded your concerns to the front desk. Thank you for your feedback.

5 out of 5

Don’t like the fact that people Smoke inside the casino that’s all.

Posted by a verified traveller on 5 Jul. 2021

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Comment from Hotel Management

6 Jul. 2021 by GSR

Glad to hear your stay was GRAND! We look forward to welcoming you again soon!

About the Grand Sierra Resort and Casino

Location 2500 E 2nd St, Reno, NV 89595

Property Features

Grand Sierra Resort and Casino offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 12 restaurants and 3 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this resort measures 200000 square feet (18580 square meters) and includes a conference center. A casino, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Grand Sierra Resort and Casino. A roundtrip airport shuttle is free at scheduled times. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Reno resort.

1 building
1990 guestrooms or units
27 levels
12 dining venues
10 bars or lounges
3 coffee shops
200000 sq ft of conference space
18580 sq m of conference space
Built in 1978
Casino
Nightclub
Bar by the pool
Deli
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Charging station for electric cars
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Wedding services available
Game room or arcade
Pool or billiards table
Convenience store
Outdoor picnic space
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , RV, bus, truck parking

Transport

Train station: Reno Station (3.7 km / 2.3 mi)
Property shuttles: Free airport shuttle
Parking: Free valet parking and self parking

Room Amenities

Grand Sierra Resort and Casino offers 1990 accommodations with hair dryers and irons/ironing boards. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include showers and complimentary toiletries. This Reno resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Pillowtop beds
In-room dining (24 hours)
Flat-screen television
Digital channels
Premium channels
Movies for purchase
Egyptian cotton linens
Hypo-allergenic bedding
Down blanket
Shower
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available

Food & Drink

Grand Café - This coffee shop specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

The Grand Buffet - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Charlie Palmer Steak - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

California Pizza Kitchen - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Cantina - This restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 8
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 14
Steam room in spa

Hotel Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age is: 21
Check-in time ends at 2:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 10.0 per night.
Cribs (infant beds) are available for USD 5.0 per night.

Pet Policy

No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
gap period enforced between guest stays 24 hours
Property confirms they are implementing guest safety measures
Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 50 per night
Tourism fee: USD 2.00 per accommodation, per night
Resort fee: USD 33.84 per accommodation, per night

The resort fee includes:

Pool access
Fitness center access
Shuttle service
Phone calls
In-room safe
In-room safe and safe insurance
Concierge service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Crib (infant bed) fee: USD 5.0 per night
Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Grand Sierra Casino Featuring Summit Tower
Grand Sierra Casino Featuring Summit Tower Reno
Grand Sierra Resort & Casino Featuring Summit Tower
Grand Sierra Resort & Casino Featuring Summit Tower Reno
Grand Sierra Resort Reno
Grand Sierra Resort Casino Reno
Grand Sierra Reno
Grand Sierra
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Grand Sierra Resort Casino
Grand Sierra Casino Reno
Grand Sierra Casino
Grand Sierra Resort
Grand Sierra Resort Casino Featuring The Summit Tower
Grand Sierra Resort Casino
Grand Sierra And Casino Reno
Grand Sierra Resort and Casino Reno
Grand Sierra Resort and Casino Resort
Grand Sierra Resort and Casino Resort Reno

You should know

Grand Sierra Resort and Casino offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

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Grand Sierra Resort and Casino