Book a hotel near River Run Centre, Kitchener

"Friendly staff, clean, modern room, lots of parking(paid), close to amenities, walking distance to University "

"Pool was cold hot tub was closed "

"Horrendous experience with this place. I’ve never left a review like this. But we weren’t notified that the pool would be closed during our stay; nothing was posted either. When I explained this less than 24 hours of booking the staff were not accommodating and the manager never made an effort to reach out when I asked to speak to one. They transferred me to another hotel that they selected and wouldn’t let me choose to be with my family when they booked somewhere else. They were rude to the Expedia staff when they attempted to reach out (not answering the phone, taking days to get back). The difference in money from what I paid them to the new hotel they kept. Just really disgusted in this level of customer service… nobody wants to be a Karen but people should be aware of their service they’ll get here. In a world like today it doesn’t hurt to have some common decency and respect either. Last time I’ll stay at a Marriott."

"The room was cold the finishing of the rumour in terrible condition. Shower wasn’t working properly only two pillows furniture so worn out terrible experience. I would like a refund."

"The staff was very friendly and accommodating. They are doing some construction, which I am sure will be welcomed. This is my second stay at this property and both were very good."

"Yes"