I am extremely disappointed with my recent stay at the DoubleTree in Rochester. The level of cleanliness and attention to detail was far below what I expect from this brand.
When we arrived, we found two pieces of dental floss stuck to the shower wall, a dirty towel thrown on the side of the bathroom vanity, and someoneâs dirty underwear left behind. There were also not enough towels provided for our stay. It was clear the room had not been cleaned properly before we checked in.
The issues didnât stop there. The elevators were dirty, with wrappers on the floor that remained there for both days of our stay, showing that common areas werenât being maintained either. At breakfast, the fruit had visible mold, which is completely unacceptable and raises serious health concerns.
Overall, this experience was extremely disappointing and far below standard. I hope management takes these concerns seriously and addresses the lack of cleanliness and quality control immediately.
