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Hotel on Monroe, BW Signature Collection

2.5 star property
Hotel near George Eastman Museum in Rochester

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Photo gallery for Hotel on Monroe, BW Signature Collection

Reception
Lobby
Egyptian cotton sheets, premium bedding, pillowtop beds
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
2323 Monroe Avenue, Rochester, NY, 14618
  • Place, Strong
    ‪9 min drive‬
  • Place, University of Rochester
    ‪9 min drive‬
  • Place, Strong Memorial Hospital
    ‪10 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Egyptian cotton sheets, premium bedding, pillowtop beds

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

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About the area

Rochester

Brighton stay.Your stay at this Brighton hotel places you within 6 miles (10 km) of George Eastman Museum and Eastman School of Music. Strong and Strong Memorial Hospital are also within 6 miles (10 km).

What's nearby

  • George Eastman Museum - 8 min drive - 6.8 km
  • Strong - 9 min drive - 10.4 km
  • University of Rochester - 9 min drive - 10.1 km
  • Eastman School of Music - 10 min drive - 10.7 km
  • Strong Memorial Hospital - 10 min drive - 10.5 km

Getting around

  • Rochester Station - 12 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪The Burger Bar by Wegmans - ‬3 min drive
  • ‪Panera Bread - ‬13 min walk
  • ‪Dunkin' - ‬13 min walk
  • ‪Tom Wahl's - ‬4 min walk
  • ‪Chipotle Mexican Grill - ‬13 min walk

About this property

Hotel on Monroe, BW Signature Collection

Hotel near George Eastman Museum in Rochester
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Self parking is free. A complete renovation of Hotel on Monroe, BW Signature Collection was completed in October 2019.

This Rochester hotel is smoke free.

  • 1 building
  • 23 guestrooms or units
  • 2 levels
  • Built in 1967
  • Deli
  • No smoking on site
  • Coffee shop
Hotel on Monroe, BW Signature Collection offers 23 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

This Rochester hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Games

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's DirectKey mobile app before check-in

Access methods

Access code, private entrance

Pets

  • Pets: USD 45 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, mobile payments, and Apple Pay. Cash is not accepted. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towpath Motel
Towpath Motel Rochester
Towpath Rochester
Towpath Hotel Rochester

Reviews

Hotel on Monroe, BW Signature Collection Reviews

8.2

Very good

9.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 192 out of 368 reviews
Rating 8 - Good. 83 out of 368 reviews
Rating 6 - Okay. 46 out of 368 reviews
Rating 4 - Poor. 26 out of 368 reviews
Rating 2 - Terrible. 21 out of 368 reviews

Reviews

6/10 Okay

Tetyana

Liked: Property conditions & facilities
The room was good, however, I can see why multiple people commented on the barn style door to the bathroom, the door does not stay shut, the minute you pull it over to the side to close it the door slides back so if I was sharing a room this would be an issue. I also found hair all over the toilet seat and inside the toilet bowl, it's like someone sweeped it up in a hurry and then didn't bother flashing it down. The towels had many yellow stains and that was probably the biggest issue I've had with my stay, I was too grossed out to use towels with so many stains.
Stayed 1 night in Aug 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated decor. Simple and comfortable. Nice large bathroom and walk in shower. The price and cleanliness was great!
Stayed 1 night in Jul 2025

4/10 Poor

Chuck

Liked: Cleanliness
Only thing I didn't like was they said my dogs peed all over . They did a little but I cleaned it up.
Stayed 5 nights in Jul 2025

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They use a key dispenser for check in. Haven’t done that before. It was clean and quiet. Thanks
Stayed 1 night in Jul 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is incredible. Bed comfortable and everything. A lot of thought, consideration, and effort into the renovation that absolutely paid off.
Stayed 1 night in Jul 2025

6/10 Okay

Lynsey

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Mekhi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for my stay! Room was all I need, nice renovated interior, satisfied with the room and bathroom. Cleaning service kept the room and towels fresh. After hours service was great, saving me when I got locked out at 2am. Check-in was contactless and easy using a key system. Note that this place has the typical motel configuration so your door is straight to the parking, which let some flys in at times.
Stayed 12 nights in Jul 2025

10/10 Excellent

Deneen

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. The owner was very friendly and helpful!
Stayed 3 nights in Jul 2025

6/10 Okay

Chihiro, Corning

Business traveller
Liked: Cleanliness
Disliked: Amenities
It was clean enough, and served its purpose for what I paid for. But the "office" that contains amenity is open only from 8am and I needed to leave before that, and I didn't realize there's no coffee maker or anything in the actual room. A portable fridge barely worked, and there was no freezer part to freeze my freeze packs. It was 90+ degrees and I needed to prepare for a work day outside. It was clean though, and AC worked. But I would call this a motel not a hotel...
Stayed 2 nights in Jul 2025

8/10 Good

Robert

Travelled with partner
Liked: Amenities, property conditions & facilities
Convenient and easy self check. No staff. Nice coffee shop next door. Floor was dirty, but beds clean.
Stayed 1 night in Jul 2025

4/10 Poor

Shannon

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Freindly Staff
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Staff is very friendly and helpful. You could call at all times of the day and they were always willing to help. Room was clean and spacious. Very good bang for your buck
Stayed 1 night in Jun 2025

8/10 Good

Miriam

Liked: Cleanliness
In general this hotel was just what we were looking for. But on the evening of our arrival we had a hard time finding a place to park. Another criticism is that, although the bathroom was fine and the shower was wonderful, there were no towel racks in the bathroom. Most concerning of all, however, was the very slippery surface in the shower. Absolutely dangerous. Still, decent value for the money.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ivan, Brooklyn

Stayed 2 nights in Jun 2025

10/10 Excellent

Deneen

Stayed 1 night in Jun 2025

6/10 Okay

Dana

Travelled with family
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time at this hotel and it didnt disappoint. perfect hotel if you dont need any of the extra stuff and still want to be close to city. restaurants and shopping close by and right on a bus line or walkable to downtown
Stayed 2 nights in Jun 2025

4/10 Poor

ED

Travelled with family
Check in is via phone app. No front desk. Was remodeled but not new enough. Still looks & smells old. Has desk phone but no dial tone. Could not call for a later check out time. Not worth what I paid for it, compared to other hotels in the area. Not saying which the others are for fear they will sell out when I need to stay there.
Stayed 1 night in Jun 2025

2/10 Terrible

Marcia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Definitely NOT a boutique hotel.

Not a "boutique" hotel as they advertise. I would consider it a nice motel. We called in the AM to confirm the room and was told we had room V and would get an email with instructions. The link we received did not work. Our room was changed to C but we did not get the text with check in instructions until 10PM and there was nobody in the office at 9pm when we got there. Flooring was LVT but felt gritty. Carpet at the entry door would have been nice. No full length mirror. Wardrobe rack was located in bathroom with no closet. No coffee maker or microwave in room. Lighting is super bright and harsh. To turn on the bedside light you have to get out of bed and walk to the back wall. No switch that can be reached from the bed. Both lights go on at once and are very bright. Sink was clogged and would fill up. Only basic TV channels were available thru AppleTV. You had to have an your own account to watch on apps. The bathroom door is a barn door that did not cover the entire doorway and did not seal or lock so from the bed you could hear ALL the bathroom noises. The toilet flushing would wake me up. N Cars parked only a few feet from the room so in the morning when a truck was left running the fumes came in the widow. The A/C heating unit is only a few feet from the bed and VERY LOUD. If you need quit when you sleep bring ear plugs. The second level is only accessible from staircases in the back. Not convient if you have lugga
Clogged sink
Bathroom door offered no privacy or noise barrier
Lack of attention to detail
bedside lights were super bright and you had to get out of bed to turn them on
Stayed 1 night in Jun 2025

6/10 Okay

Olutoyin

Travelled with family
Disliked: Cleanliness
We were only there for one night and the stay was okay. In our unit the toilet seat would not stay up and I also noticed human hair in the bathroom.
Stayed 1 night in Jun 2025