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Red Roof Inn Rochester - Henrietta

2.0 star property
Hotel near Veterans Memorial Park in Henrietta

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Photo gallery for Red Roof Inn Rochester - Henrietta

Reception
Exterior
Laundry room
Electric vehicle charging station
In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Reviews

5.4 out of 10

Popular amenities

  • Laundry
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

View in a map
4820 W Henrietta Road, Henrietta, NY, 14467
  • Marketplace Mall
    ‪4 min drive‬
  • Rochester Institute of Technology
    ‪7 min drive‬
  • University of Rochester
    ‪9 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed, Accessible (Roll-In Shower, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Room, 1 King Bed (Larger Room, Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Superior Room, 2 Double Beds (Smoke Free)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Smoke Free)

In-room safe, blackout drapes, free cribs/infant beds, free WiFi

Deluxe Room, 1 King Bed (Smoke Free)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Henrietta

In Henrietta .You'll find Veterans Memorial Park and Marketplace Mall within 3 miles (5 km) of this hotel. Also, Fair and Expo Center is within 3 miles (5 km) and Cinemark Movies 10 is within 6 miles (10 km).

What's nearby

  • Marketplace Mall - 4 min drive - 4.3 km
  • Tim Hortons Iceplex - 5 min drive - 7.2 km
  • Rochester Institute of Technology - 7 min drive - 5.1 km
  • University of Rochester - 9 min drive - 12.2 km
  • Strong Memorial Hospital - 10 min drive - 12.2 km

Getting around

  • Rochester Station - 20 min drive
  • Greater Rochester Intl. Airport (ROC) - 12 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Dave & Buster's - ‬4 min drive
  • ‪Berlin's Halal Doner - ‬2 min drive
  • ‪Taco Bell - ‬11 min walk
  • ‪Cracker Barrel - ‬4 min drive

About this property

Red Roof Inn Rochester - Henrietta

Hotel near Veterans Memorial Park in Henrietta
As a guest of Red Roof Inn Rochester - Henrietta, you'll find a vending machine, coffee/tea in a common area, and laundry facilities. WiFi is free in public spaces. Red Roof Inn Rochester - Henrietta also features express check-in, express check-out, and a front-desk safe. Limited free parking is available on a first-come, first-served basis.

This Henrietta hotel is smoke free.

  • 108 guestrooms or units
  • 2 levels
  • Charging station for electric cars
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • ATM
  • No smoking on site
Red Roof Inn Rochester - Henrietta offers 108 air-conditioned accommodations with safes and complimentary toiletries. Flat-screen televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary local and long-distance calls (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night (maximum USD 105 per stay)
  • Only dogs and cats are allowed
  • Maximum 4 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, and cash.

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Red Roof Inn Henrietta
Red Roof Inn Rochester
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Red Roof Inn Rochester Hotel
Red Roof Inn Rochester Hotel Henrietta
Rochester Red Roof Inn
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Red Roof Inn Rochester Henrietta Motel
Red Roof Inn Rochester Motel
Henrietta Red Roof Inn
Red Roof Rochester Henrietta
Red Roof Inn Rochester Henrietta
Red Roof Inn Rochester - Henrietta Hotel
Red Roof Inn Rochester - Henrietta Henrietta
Red Roof Inn Rochester - Henrietta Hotel Henrietta

Red Roof Inn Rochester - Henrietta Reviews

Reviews

5.4
Rating 10 - Excellent. 199 out of 1001 reviews
Rating 8 - Good. 116 out of 1001 reviews
Rating 6 - Okay. 170 out of 1001 reviews
Rating 4 - Poor. 189 out of 1001 reviews
Rating 2 - Terrible. 327 out of 1001 reviews

5.0/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carolyn E

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
All of the beds at the Red Roof Inn needs to be replaced ASAP with new ones.
Stayed 7 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2025

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

Meredith

Travelled with family
Room was disgusting. Smelled heavily like dog and I found literal trash under the bed. The bathroom didn’t work properly and you could see light coming under the entrance door. I’ve never been at a place this disgusting. If I hadn’t already paid I’d have left and gone to a better location.
Stayed 2 nights in Jun 2025

2/10 Terrible

Sarah

Disliked: Staff & service, property conditions & facilities, room comfort
The first room we were given reeked of smoke. The second also smelled funny but was acceptable. The soap dispenser by the sink was empty, reading lights over the bed were broken, and the shower drain was slow.The uncarpeted floor didn't seem clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Keoni

Stayed 2 nights in Apr 2025

10/10 Excellent

Veronica

Stayed 6 nights in May 2025

2/10 Terrible

Alex

Stayed 1 night in May 2025

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Carlo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Gabriel, Clifton springs

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Soon as I walked in the room floor is dirty hair all over the linens under the bed was dirty bottle caps wrappers.
Stayed 2 nights in May 2025

2/10 Terrible

Carolyn E

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Earl

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Shaylie

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The bedsheets were stained with brown splotches, and the entire room was dirty. The air conditioning unit looked like it hadn't been cleaned ever. We spent at least 20 minutes cleaning the room ourself before actually getting comfortable.
Stayed 7 nights in May 2025

4/10 Poor

Victoria

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

We made it work

Had to be given a new room as the room we were first given keys for had trash in it and had not been cleaned since it was last used. The staffbwas nice and did not hesitate to get us a new room when we notified them, almost as if they weren't surprised. Our second room has some issues with the toilet and the TV did not work. We were able to make do with the toilet but despite trying to get the TV fixed/working we were not able to. We figured it wasn't worth saying anything and having to swap rooms again. Housekeeping also did not stop by our room the entire trip we were there, however, with how our trip started, we expected this to be the case.
Stayed 2 nights in May 2025

8/10 Good

Belinda

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in May 2025

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

I wish I had read the reviews before coming. The experience was awful. It all started with an unattended lobby with locked doors, as I was checking in. There was no sign that said someone was coming back. I was worried I wouldn't be able to get into my room. About 5-10 minutes later, someone came and I learned that every person had to be buzzed into the space before entering. It concerned me that security was set up that way. The parking lot had large signs about not being responsible for parked cars. Was I in a bad neighborhood, I wondered? As I got into my room, I noticed the bedding had smoke burns and holes on it. One of the pillows had yellow stains that were see through the pillow case, which also had stains. There were only 3 pillows for the King-sized bed when there were supposed to be 4. 2 of the pillows were extremely flat. The tub had yellow stains throughout. The room and bathroom doors were painted horribly. The AC vent had burnt marks. The light switch area over the bed had smudges around it. The TV didn't work at all (said no signal). I did ask the front desk person for an extra pillow and was told they didn't have anymore. I also asked her about the TV and she said she'd come take a look, but never came. Needless to say, I will never come back to this dirty and skeevy hotel.
Stayed 1 night in May 2025

6/10 Okay

Ann, Oswego

Travelled with partner
Disliked: Property conditions & facilities
It felt a little uncomfortable with some of the people that seemed to be just hanging outside…and the smell of smoke was everywhere but for one night - I survived !! 😉
Stayed 1 night in May 2025

4/10 Poor

cordell

Stayed 4 nights in May 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

David, Conshohocken

Disliked: Cleanliness, property conditions & facilities
Poor conditions
Stayed 1 night in May 2025

10/10 Excellent

Shanell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place . No noise and Very close to my destination
Stayed 3 nights in May 2025

10/10 Excellent

Jocelyn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 8 nights in May 2025

6/10 Okay

monica

Travelled with group
Liked: Staff & service, property conditions & facilities
Cigarette smoke outside door all day
Stayed 1 night in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2025