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Chapter San Francisco

2.0 star property
Victorian hostel near Lombard Street

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Photo gallery for Chapter San Francisco

Exterior
Lounge
4-Bed Deluxe Cabin Mixed Room
Full-size fridge, microwave, toaster
3-Bed Deluxe Cabin Mixed Room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
1533 Franklin Street, San Francisco, CA, 94109
  • Lombard Street
    ‪3 min drive‬
  • Moscone Convention Center
    ‪3 min drive‬
  • Pier 39
    ‪5 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪20 min drive‬

Room options

View all photos for Single Bunk in 6-Bed Dorm (Mixed Room)

Single Bunk in 6-Bed Dorm (Mixed Room)

Single Bunk in 6-Bed Dorm (Mixed Room)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm (Male Room)

Single Bunk in 6-Bed Dorm (Male Room)

Single Bunk in 6-Bed Dorm (Male Room)

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Economy Shared Dormitory

Economy Shared Dormitory

Economy Shared Dormitory

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm Upper (Mixed Room)

1 bedroom, blackout drapes, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm Upper (Mixed Room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Single Bunk in 4-Bed Dorm (Female Room)

Single Bunk in 4-Bed Dorm (Female Room)

Single Bunk in 4-Bed Dorm (Female Room)

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Single Bunk in 6-Bed Dorm Upper (Male Room)

1 bedroom, blackout drapes, free WiFi, bed sheets

Single Bunk in 6-Bed Dorm Upper (Male Room)

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Economy Shared Dormitory

Economy Shared Dormitory

Economy Shared Dormitory

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Single Bunk in 4-Bed Dorm Upper (Mixed Room)

1 bedroom, blackout drapes, free WiFi, bed sheets

Single Bunk in 4-Bed Dorm Upper (Mixed Room)

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for 3-Bed Deluxe Cabin Mixed Room

3-Bed Deluxe Cabin Mixed Room

3-Bed Deluxe Cabin Mixed Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Bunk in 2-Bed Dorm (Mixed Room) 32577536

Single Bunk in 2-Bed Dorm (Mixed Room) 32577536

Single Bunk in 2-Bed Dorm (Mixed Room) 32577536

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Single Bunk in 4-Bed Dorm (Mixed Room)

Single Bunk in 4-Bed Dorm (Mixed Room)

Single Bunk in 4-Bed Dorm (Mixed Room)

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Single Bunk in 4-Bed Dorm Upper (Female Room)

Single Bunk in 4-Bed Dorm Upper (Female Room)

Single Bunk in 4-Bed Dorm Upper (Female Room)

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Premium Cabin Mixed Room - Sleeps 2

Premium Cabin Mixed Room - Sleeps 2

Premium Cabin Mixed Room - Sleeps 2

  • Sleeps 2
  • 1 Double Bed

View all photos for STANDARD FULL BED ADA - Sleeps 2

STANDARD FULL BED ADA - Sleeps 2

STANDARD FULL BED ADA - Sleeps 2

  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Shared Dormitory

Economy Shared Dormitory

Economy Shared Dormitory

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for 4-Bed Deluxe Cabin Mixed Room

4-Bed Deluxe Cabin Mixed Room

4-Bed Deluxe Cabin Mixed Room

  • Sleeps 1
  • 1 Twin Bed

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About the area

San Francisco

Heart of San Francisco.Your stay at this Western Addition hostel places you within 2 miles (3 km) of Lombard Street and Presidio of San Francisco. Moscone Convention Center and Pier 39 are also within 3 miles (5 km).
View more Hostels in San FranciscoOpens in a new window

What's nearby

  • Union Square - 18 min walk - 1.5 km
  • Lombard Street - 3 min drive - 1.8 km
  • Moscone Convention Center - 3 min drive - 2.5 km
  • Oracle Park - 4 min drive - 3.9 km
  • Pier 39 - 5 min drive - 2.9 km

Getting around

  • California St & Van Ness Ave Stop - 4 min walk
  • San Francisco Station - 14 min drive
  • San Francisco Intl. Airport (SFO) - 33 min drive

Restaurants

  • ‪The Grubstake - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Limoncello - ‬2 min walk
  • ‪Octavia - ‬4 min walk
  • ‪Ben Thai Cafe - ‬5 min walk

About this property

Chapter San Francisco

Victorian hostel near Lombard Street
There's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. Chapter San Francisco also features multilingual staff, coffee/tea in a common area, and concierge services. A complete renovation of Chapter San Francisco was completed in January 2023.

This Victorian San Francisco hostel is smoke free.

  • 40 guestrooms or units
  • 4 levels
  • Built in 1905
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
  • Lockers available
Chapter San Francisco offers 40 shared accommodations with all-in-one washer/dryers and shared/communal kitchens. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Guests have access to shared bathrooms. Bathrooms include showers and hair dryers.

This San Francisco hostel provides complimentary wired and wireless Internet access, with a WiFi speed of 500+ Mbps (good for 6+ people or 10+ devices). 42-inch LED televisions come with digital channels. Housekeeping is offered daily and change of towels can be requested.

Languages

Afrikaans, English, Portuguese, Spanish

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  • 24/7 front desk
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available from 6:00 AM to midnight; USD 40 per day; reservations required
  • Street parking available
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 42-inch LED TV with digital channels
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Detached shared bathroom
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Shared kitchen access
  • Tea bags/instant coffee
  • Toaster

More

  • All-in-one washer/dryer
  • Heating
  • Mobile key entry
  • Shared accommodations

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 10
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
This property enforces quiet hours from 10:00 PM to 9:00 AM

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 0.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 40 per day (1100 ft away; open 6:00 AM to midnight)
  • Early check-in fee: USD 10 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)
  • Laundry fee: USD 10
  • Towels fee: USD 2 (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and mobile payments. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number 812979298

We should mention

  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Chapter Francisco Francisco
Chapter San Francisco San Francisco
Nap York San Francisco Sleep Station
Chapter San Francisco Hostel/Backpacker accommodation

Chapter San Francisco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 200 out of 256 reviews
Rating 8 - Good. 34 out of 256 reviews
Rating 6 - Okay. 7 out of 256 reviews
Rating 4 - Poor. 8 out of 256 reviews
Rating 2 - Terrible. 7 out of 256 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zahra Fitriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought that by sharing the public spaces such as restrooms and shower rooms would be a disaster but they keep those very very clean, especially the lounge area with the free flow tea and coffee and pretty complete kitchen utensils!
Stayed 4 nights in Mar 2025

6/10 Okay

Elizabeth

Disliked: Cleanliness, room comfort

Unpleasant

The check in link sent through the hotels.com app messaging took me to a site where I was prompted to pay before I could check in remotely. Remote check in required, it stated. I paid, thinking it was a deposit or mistake, and would be refunded or not processed. I then had to do a million rounds over WhatsApp (incredibly unprofessional) to prove I had paid twice and get the promise of the refund. I will update if the refund comes through. Then I arrived. No elevator. That’s fine. Dirty scuff on my bedsheets, not fine. Wasn’t dealt with until the next day. Sheets and blankets are poor quality polyester. Rooms do not have trash cans in them. Lounges are cramped and uncomfortable. Plates and cups are plastic. Coffee is instant packets. Loud music playing in hallways. Not a friendly vibe, either, no one smiles or says hi in halls.
Stayed 2 nights in Mar 2025

10/10 Excellent

Alberto

Stayed 2 nights in Mar 2025

8/10 Good

Donghee

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Yitian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

camilla

Stayed 2 nights in Mar 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

This was my first time in San Francisco, didn't know much about the area, but being in the center of it all I'd explore one side of the city and come back to relax in my pod. People were respectful of privacy, had recommendations of places to eat/tour, and we're very welcoming. In the morning, several bathrooms/showers to choose from and always clean and ready to use. I even lost my watch, but graciously found it at the front desk. The fridge and lounge are is comfortable to stay and relax as one plans their day. I'd fill up my bottle on the filtered water every chance I got as I'm always hydrating. The bed is firm, but once you settle in it's nice to sleep in. Bring a cozy blanket. The laundry room does a charge, but I'm willing to pay as you don't have to leave the area and can just wait till it's all done. Had an amazing time during my vacation and would highly recommend and come back to stay.
Stayed 7 nights in Feb 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything
Stayed 7 nights in Mar 2025

10/10 Excellent

HowLun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

camilla

Stayed 2 nights in Mar 2025

4/10 Poor

Joel

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Feb 2025

8/10 Good

Mario, Canoga Park

Travelled with group
Liked: Cleanliness, amenities
Pretty okay hostel. Good location
Stayed 2 nights in Feb 2025

10/10 Excellent

David, Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful property. I'll be back.
Stayed 1 night in Mar 2025

10/10 Excellent

Nathalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool staff
Stayed 14 nights in Feb 2025

10/10 Excellent

Aaron, San Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property with an excellent manager on site. This place is spotlessly clean and very well taken care of. A chill hip minimalist feel with an international vibe. I had a great conversation about world travels with the manager on site. She is super cool. Loved everything about this. Place. The location, the design, the private beds. Beautiful. Would definitely stay again
Stayed 2 nights in Feb 2025

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I need for the five hour middle of the night gap between my red eye landing and my morning class starting. The sleep pod experience was wonderful and I’ll be back several times this semester for sure.

8/10 Good

Willie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Early check outs but otherwise great experience

I loved Chapter. It’s in a great location, it’s easily accessible by public transit, and very clean. I dare say this is one of the cleanest hotels I’ve ever stayed at (and for my job, I’m in a couple every week for the last decade) even tho it’s a hostel. I would stay there again and recommend to solo traveling friends
Stayed 1 night in Feb 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely good luck finding parking spot if you have a car
Stayed 7 nights in Feb 2025

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hostel with bathrooms and showers in the hallway outside the sleeping quarters. Earplugs provided and decent kitchen/lounge area. I prefer this one over Amsterdam hostel which has a strange smell.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend visiting this hostel
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great people, nice facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025