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Hilton London Heathrow Airport Terminal 5

4-star property
Poyle Road, Slough, England 1-855-887-0424
4.3 out of 5
Excellent!
See all 12 travelocity Reviews

"Room was set up for my party of four before we arrived. Extra bed made, extra towels, extra toiletries, all done perfectly. Staff took care of special ... " More

By a verified traveller on Wed 05 Jul 2023

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Hotel Description

4-star hotel in Colnbrook

Colnbrook stay

A stay at this Colnbrook hotel places you within 6 miles (10 km) of Windsor Castle and 9 miles (15 km) of Thorpe Park. LEGOLAND® Windsor is within 9 miles (15 km) and Ascot Racecourse is within 12 miles (20 km).

Business services

The hotel's 24-hour gym, steam room, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. A restaurant, laundry facilities, and concierge services are also provided.

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
CA $158* Per night/room 28 Apr. - 29 Apr.

Family Room, 3 Single Beds, Connecting Rooms

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Deluxe Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton London Heathrow Airport Terminal 5 ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton London Heathrow Airport Terminal 5

Everyone (7) Couples (2) Family (2)
5 out of 5

Posted by on 8 Aug. 2023

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Comment from Hotel Management

29 Aug. 2023 by Alex Ifrim - Front Of House Manager

Dear Cyntia, Thank you for taking the time to share your review. We are pleased you had such a great experience and found our location convenient. We hope you will join us again very soon. Warm Regards, Alex Ifrim Front Of House Manager

5 out of 5
Room was set up for my party of four before we arrived. Extra bed made, extra towels, extra toiletries, all done perfectly. Staff took care of special after hours request to make my stay better. Nice location for Terminal 5.

Posted by on 5 Jul. 2023

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Comment from Hotel Management

17 Jul. 2023 by Alexandra Manciu

Dear Charles,I just wanted to thank you so much for taking the time to share your experience following your stay at the Hilton London Heathrow T5 - your feedback truly matters! As I am sure you can appreciate, every piece of positive feedback really does help. We really hope you will allow us the pleasure of welcoming you back in the nearest future.

3 out of 5
Our room was quite nice however the check in process was somewhat onerous. While there were two agents working to assist there was an inordinately large queue and quite a few rooms not ready at 3pm. An observation on whom we believe was the manager; no effort to assist just stood back and watched the chaos. I had to come down later and the queue was still a mess and observed him shouting at employees weather than assisting.

Posted by on 4 Jun. 2023

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Comment from Hotel Management

21 Jul. 2023 by Hotel Management

Dear John,Thank you for your feedback,We strive to deliver an outstanding service for each guest who stays with us, therefore every feedback is taken as opportunity to improve our standards.Please be informed your message was shared with all departments and higher management.Please accept my apologies for any inconvenience you have experienced at our hotel,We are hoping to welcome you back at Hilton Heathrow Terminal 5, and to score us 10/10,Kind Regards,Hotel Management

4 out of 5
Did nt know about the shuttle to and from the airport so spent extra on Taxis. Will book direct next time not via travelocity

Posted by on 23 Oct. 2019

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4 out of 5
Nice hotel at a reasonable price. When looking for places to stay saw several other for much more that were not half as pleasant.

Posted by on 1 Jun. 2019

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5 out of 5

Posted by on 8 May 2019

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5 out of 5
Great stay. Wonderful property and a fabulous staff.

Posted by on 23 Mar. 2019

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5 out of 5
Close proximity to airport. Tons of amenities. Even standard rooms are very nice! Friendly staff and easy check in

Posted by on 9 Mar. 2019

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5 out of 5

Good for overnight airport stay

Cons: "Hilton Terminal 5" implies it is on airport property. It is not. Need bus or taxi. change website please.
Worked well for overnight airport stay. Good café, early morning coffee, excellent facility.

Posted by on 12 May 2017

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5 out of 5

Very nice hotel, fantastic breakfast buffet

We just spend one night at this hotel with wife and two daughters, preparing to catch a flight home to U.S. out of Heathrow. We are very picky about hotels and this is a VERY nice hotel, clean, plush carpets, nice bedding, etc. The beds are comfortable but a little on the harder side, but that seems to be typical of beds in European hotels. I like softer beds, but this was still a very comfortable bed. Best breakfast buffet I've ever had in a hotel, and I've been in a lot of hotels--great food. Wish I could have tried their Indian restaurant for dinner!

Posted by on 12 Apr. 2017

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About the Hilton London Heathrow Airport Terminal 5

Location Poyle Road, Slough, England SL3 0FF

Property Features

Hilton London Heathrow Airport Terminal 5 offers its guests a steam room and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Business amenities include a business center and 8 meeting rooms. Event space at this hotel measures 9149 square feet (850 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hilton London Heathrow Airport Terminal 5. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee. This 4-star Slough hotel is smoke free.

  • 1 building
  • 350 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 9149 sq ft of conference space
  • 850 sq m of conference space
  • Built in 2011
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Wraysbury Station (3.5 km / 2.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton London Heathrow Airport Terminal 5 offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. 37-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

The Gallery - Onsite restaurant.

Musettis Coffee Shop - This coffee shop serves lunch and light fare. Open daily.

River Bar - Onsite bar. Open select days.

Gallery Bar - Onsite bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a steam room and a 24-hour fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard, debit cards, and cash. Contactless check-out is available.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Humane animal treatment
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 20.95 per person
  • Airport shuttle fee: GBP 6.80 per person (one-way)
  • Airport shuttle fee per child: GBP 6.80 (one-way)
  • Self parking fee: GBP 16.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Hilton London Heathrow Airport Terminal 5
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You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.