Hotels with Jacuzzis In Room in St. Catharines From C$98

Loved our room view and staff was so friendly. Got upgraded to Suites

All was great. The only thing I would recommend to a traveler is to get a room at least on floor 25 or higher in order to see both the American and the Horseshoe Falls at the same time. You have to pay more for the falls view, but it is worth it. Especially at night when the falls are lighted. Loved being in Niagara Falls. The Watermark restaurant on the 33rd floor is fantastic food (high price) and view, but we felt it was worth it.

The gym was great, The staff was very nice, and overall it is a very nice hotel. Our particular room overlooked the pool which meant we heard the kids playing water game until 10:00 o'clock. The hotel was booked out but did not plan well for breakfast and ran out of a number of items. We received a receipt but was told that it was on hold for incidentals but we had not incidentals. The receipt was for Andrew Peller Reservations, 697 South Service Road, Grimsby, ON and the charge was $44.07. We have no idea what this is for since the only people we made reservations with was Travelocity. Is it common practice for Travelocity to have its customer pay a different agency for reservations?

We requested a quiet room, away from any noise. Both reservationists and receptionist told us the third floor would be quiet, away from the downstairs restaurant/bar and parking lot. When we asked about the huge air conditioning units on the roof outside our window, Karen assured us that the air was off and the units would not be working. We would have no problem with noise. When we returned late after dinner, the units were on and continued making noise all night. At the time of check in, approx. 2 p.m. there were 15 rooms still available. She could have easily moved us to a quieter room. The bathroom light went out after our return from dinner and there was no on-site help from 6 P.M. Until 9 A.M. There was an emergency number but this was not a matter of life or death just very inconvenient shaving or putting on make up in the dark. There was no soap rack in shower. Soap kept falling. Was told they were on order but they never came in? We had a strong feeling when they saw the rate we received through you, the room location was not going to be in one of their better/quiet locations, especially since 15 rooms were still open.

Arrived at 3PM room was not ready. Waited for an hour and a half, was told room was ready. Got to the room just as house keeping started to clean it. Stayed with a group that gets together every year, management did everything they could to make us feel unwelcome. Have stayed at other Holiday Inn's without issue. Hopefully this is just this hotel's problem and not a new management style for Holiday Inn. Also, very poor internet if that matters to you.