Hotels with Jacuzzis In Room in St. Catharines From C$93

I like the cleanliness and the overall experience the romance package was great.

Rear door would not open with the key, luckily someone was going out. Fridge was very loud When it kicked in. Loud and unruly children running up and down halls

We requested a quiet room, away from any noise. Both reservationists and receptionist told us the third floor would be quiet, away from the downstairs restaurant/bar and parking lot. When we asked about the huge air conditioning units on the roof outside our window, Karen assured us that the air was off and the units would not be working. We would have no problem with noise. When we returned late after dinner, the units were on and continued making noise all night. At the time of check in, approx. 2 p.m. there were 15 rooms still available. She could have easily moved us to a quieter room. The bathroom light went out after our return from dinner and there was no on-site help from 6 P.M. Until 9 A.M. There was an emergency number but this was not a matter of life or death just very inconvenient shaving or putting on make up in the dark. There was no soap rack in shower. Soap kept falling. Was told they were on order but they never came in? We had a strong feeling when they saw the rate we received through you, the room location was not going to be in one of their better/quiet locations, especially since 15 rooms were still open.

Arrived at 3PM room was not ready. Waited for an hour and a half, was told room was ready. Got to the room just as house keeping started to clean it. Stayed with a group that gets together every year, management did everything they could to make us feel unwelcome. Have stayed at other Holiday Inn's without issue. Hopefully this is just this hotel's problem and not a new management style for Holiday Inn. Also, very poor internet if that matters to you.