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"Rear door would not open with the key, luckily someone was going out. Fridge was very loud When it kicked in. Loud and unruly children running up and ... " More

By a verified traveller on Sun 16 Feb 2020

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Hotel Description

3-star eco-friendly hotel perfect for exploring St. Catharines

City center stay

Within 3 miles (5 km) of this St. Catharines hotel, you'll find FirstOntario Performing Arts Centre and Meridian Centre. Lakeside Park Beach and Lake Ontario are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool, an indoor pool, and a restaurant. Enjoy the fitness center and free perks like continental breakfast and free self parking. You'll appreciate the spa tub, bar/lounge, and laundry facilities.

Free WiFi, balconies

Featuring conveniences like refrigerators and microwaves, the 141 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Balconies, room service, and coffee/tea makers are also available.

Standard Room, 2 Queen Beds, Refrigerator, Poolside

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$102* Per night/room 20 Jan. - 21 Jan.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Best Western St. Catharines Hotel & Conference Centre ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western St. Catharines Hotel & Conference Centre

Everyone (1) Couples (1)
3 out of 5
Rear door would not open with the key, luckily someone was going out. Fridge was very loud When it kicked in. Loud and unruly children running up and down halls

Posted by on 16 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Stelly

We are sorry we did not meet your expectations, we will pass this on to our proper departments. We hope you will visit again to see the changes we have made.

3 out of 5
The gym was great, The staff was very nice, and overall it is a very nice hotel. Our particular room overlooked the pool which meant we heard the kids playing water game until 10:00 o'clock. The hotel was booked out but did not plan well for breakfast and ran out of a number of items. We received a receipt but was told that it was on hold for incidentals but we had not incidentals. The receipt was for Andrew Peller Reservations, 697 South Service Road, Grimsby, ON and the charge was $44.07. We have no idea what this is for since the only people we made reservations with was Travelocity. Is it common practice for Travelocity to have its customer pay a different agency for reservations?

Posted by on 16 Sep. 2019

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3 out of 5
Our poolside room was on the other side of the hotel, the elevator didn't work, our closet doors didn't work, the girl who worked in the pool area was like a drill sergeant. However, the breakfast was great, the staff friendly, and it was easy off the Interstate

Posted by on 13 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Stelly

Thank you for your feedback we appreciate the time you took to fill out a review. We will look into your concerns and make sure they are fixed. We hope you will return to see the changes we have made.

4 out of 5

Very nice staff and proximity to Niagara Falls.

This hotel was nice and was easy to find. I loved the pools and the workout facility. The breakfast was continental and an average one but the staff worked hard to welcome us and accommodate us.

Posted by , from Riverside , Ca on 28 Jun. 2017

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Comment from Hotel Management

30 Jun. 2017 by Management

Thank you for sharing your stay with us. Glad you had a chance to utilize all the amenities we offer at the hotel. Look forward to seeing you again.

About the Best Western St. Catharines Hotel & Conference Centre

Location 2 North Service Rd, St. Catharines, ON L2N4G9

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western St. Catharines Hotel & Conference Centre offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A fitness center, a terrace, and barbecue grills are also featured at the eco-friendly Best Western St. Catharines Hotel & Conference Centre. Free self parking is available. This 3-star St. Catharines hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Pearson Intl. Airport (YYZ) (105.3 km / 65.4 mi)
  • Train station: St. Catharines Station (4.6 km / 2.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western St. Catharines Hotel & Conference Centre offers 141 accommodations with safes and coffee/tea makers. Rooms open to balconies. 43-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast.

WRIGLEYS SPORTS BAR - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel St. Catharines
  • Best Western St. Catharines
  • Best Western St. Catharines Hotel
  • Best Western St. Catharines Hotel St. Catharines
  • St Catharines & Conference
  • Best Western St. Catharines Hotel & Conference Centre Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.