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Best Western St. Catharines Hotel & Conference Centre

2.5 star property
Family-friendly stay near Lake Ontario

Choose dates to view prices

Photo gallery for Best Western St. Catharines Hotel & Conference Centre

1 bedroom, in-room safe, desk, iron/ironing board
Reception
Free daily full breakfast
Indoor pool, outdoor pool, sun loungers
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

Explore the area

Map
2 North Service Rd, St. Catharines, ON, L2N4G9
  • Meridian Centre
    ‪3 min drive‬
  • FirstOntario Performing Arts Centre
    ‪3 min drive‬
  • Montebello Park
    ‪3 min drive‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, iron/ironing board

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 36 sq m
  • Sleeps 6
  • 3 Queen Beds

About the area

St. Catharines

City center stay.Within 2 miles (3 km) of this St. Catharines hotel, you'll find Montebello Park and FirstOntario Performing Arts Centre. Meridian Centre and Lakeside Park Beach are also within 3 miles (5 km).

What's nearby

  • Meridian Centre - 3 min drive - 3.2 km
  • FirstOntario Performing Arts Centre - 3 min drive - 3.2 km
  • Montebello Park - 3 min drive - 2.9 km
  • Royal Canadian Henley Rowing Course - 5 min drive - 5.5 km
  • Brock University - 9 min drive - 7.9 km

Getting around

  • St. Catharines Station - 13 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 70 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Tim Hortons - ‬12 min walk
  • ‪Wendy's - ‬7 min walk
  • ‪Big Tuna Asian Cuisine - ‬3 min drive
  • ‪Harvey's - ‬14 min walk

About this property

Best Western St. Catharines Hotel & Conference Centre

Family-friendly stay near Lake Ontario
Best Western St. Catharines Hotel & Conference Centre offers its guests an indoor pool, an outdoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A fitness center, a terrace, and barbecue grills are also featured at the family-friendly Best Western St. Catharines Hotel & Conference Centre. Free self parking is available.

This St. Catharines hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western St. Catharines Hotel & Conference Centre offers 146 accommodations with safes and coffee/tea makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St. Catharines hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Russian, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Things to do

  • Air hockey
  • Arcade/game room
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: CAD 0.00 per stay (rates may vary)
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hotel St. Catharines
Best Western St. Catharines
Best Western St. Catharines Hotel
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Best Western St. Catharines Hotel & Conference Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1003 reviews
Rating 8 - Good. 317 out of 1003 reviews
Rating 6 - Okay. 147 out of 1003 reviews
Rating 4 - Poor. 88 out of 1003 reviews
Rating 2 - Terrible. 61 out of 1003 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was great 👍
Stayed 2 nights in Mar 2025

10/10 Excellent

Peter

Stayed 2 nights in Mar 2025

8/10 Good

Theo

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. One caveat is the pool was quite busy during the day with people with passes that weren’t staying there. They made it difficult to swim and they complained if there was a splash close to them. Hotel people were very helpful is trying to straighten it out. Still, will likely stay again so grand kids can enjoy the pool.
Stayed 4 nights in Mar 2025

6/10 Okay

ABEL

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Under construction
Stayed 3 nights in Feb 2025

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

richard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were amazing! This hotel is run down and very outdated. Paint was peeling off the ceiling in the bathroom. Cold air coming in from around the windows. Will never stay there again
Stayed 2 nights in Mar 2025

8/10 Good

Kristen

Stayed 1 night in Mar 2025

6/10 Okay

Dodson

Travelled with partner
Liked: Staff & service
Bed was comfortable hotel is doing renovations that they don't mention on the website room wasn't that clean very noisy drug use everywhere outside
Stayed 1 night in Mar 2025

8/10 Good

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed the hot tub was out of commission from Sat PM onward.
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Karen

Travelled with partner
Liked: Staff & service
Close to qew and venue we're attending and restaurants
Stayed 1 night in Feb 2025

10/10 Excellent

annamaria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! We travelled with family love the pool and hot tub options!
Stayed 1 night in Feb 2025

10/10 Excellent

Lorraine

Stayed 2 nights in Feb 2025

8/10 Good

Ryland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Devin

Stayed 3 nights in Feb 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Nice motel for the price.

Don’t let the outside of the hotel scare you. It looks like a 70s motel but the inside is lovely. Clean, friendly staff. The rooms could use some updating which appears to be in progress as I did see some Reno’s happening. The pool was a great temperature. It appears that the pool/fitness area is used by the public as a membership so be advised it might be a bit busy. Breakfast was a standard continental with warm food options. Overall a great stay and I would go back again
Stayed 1 night in Feb 2025

2/10 Terrible

William

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only like was room was good. Where to start on bad, front doors under construction no mention at booking (Handicapped room booked) had to walk around to side make way over snow piles to get in. Walkways no shoveled very unsafe for anyone let alone handicapped person. Got to front desk they were talking to some TV repair guy and rather than deal with paying customer said he will be with me when finished with TV guy?? Woke up in morning snow from night before there was a shovel left by the door to shovel path and vehicle out from snow??? This was late morning why was it not done?? Seem like no one cared to much about anything. Stay away.
Stayed 1 night in Feb 2025

2/10 Terrible

Barb

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front entrance is not accessible due to renovations, which we were not informed of. All outlets along one wall did not work, extension cords for TV, microwave, lamps, fridge all in one outlet. When we did get power to the TV, it still didn’t work. Attempt to call front desk from room did not connect. Accessed front desk from our cellphone and was told a porter would be up to address the electrical issues however no one did come to our room. We notified front desk of our concerns again and they offered no discount for our inconveniences stating that since we booked through Expedia, there was nothing they could do.
Stayed 1 night in Feb 2025

8/10 Good

Bill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to sleep
Stayed 1 night in Jan 2025

10/10 Excellent

Tatiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our second time at this hotel and we love it! The location is super convenient. Close to the highway, plenty shopping and dining options around. The property is clean and has a pool, a gym and an arcade (my kids’ favourite). The breakfast is good. The staff is very nice and friendly. We’re already planning our next stay there.
Stayed 1 night in Feb 2025

10/10 Excellent

todd

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Denis

Stayed 2 nights in Feb 2025