"Check in was supposed to be 2 pm but our room was not ready until 3:45 pm. That’s one hour 45 minutes wait!!!!!!!!!!
And not a single word of apology
...
"
More
You'll find Seneca College - Markham Campus and First Markham Place within 2 miles (3 km) of this hotel. Flato Markham Theatre and Toogood Pond Park are also within 3 miles (5 km).
Business services
This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, dry cleaning, and luggage storage are also offered.
Free Internet, refrigerators
Featuring conveniences like refrigerators and microwaves, the 87 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include 24-hour room service, coffee/tea makers, and down comforters. Housekeeping is available on request.
Monte Carlo Inn Toronto - Markham ratings based on 3 Verified Reviews
Review Summary
3.3
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Monte Carlo Inn Toronto - Markham
Everyone (3)
2 out of 5
Check in was pleasing but there's where it ended. When I entered my Queen Jacuzzi Suite, all seemed great until I inspected it further. The tub stopper for the jacuzzi was broken, and when I placed a call to the front desk to inform them, I was told maintenance went home so there's nothing he could do for me. I managed to still use it to fill up the jacuzzi however when I got in and pressed the whirlpool button, it didn't work. The jacuzzi tub was the ONLY reason I opted for that specific upgrade, and the fact that it wasn't working was very disappointing. The HVAC unit was very noisy and was leaking water so the carpet underneath it was very wet. The TV connection wasn't the greatest either - it kept freezing and skipping; most of the channels were like this until I found a few channels that didn't do it, so I settled to watch that channel, only to have the connection lost altogether and have the screen show "No Signal". With all of these maintenance issues, there was no point in informing the front desk as he already told me maintenance left for the day already. But the #1 absolute thing that disgusted me was on the carpet by the fireplace was some sort of red sticky substance (like jam). When I got off the bed, I repeated accidentally stepped on it, it was SO GROSS! I am beyond disappointed in this, especially since I booked my stay on NYE night to ring in the New Year 2020. I just got fed up and ended up checking out around 11pm because I couldn't stay in a dirty room!
Posted by a verified traveller on 1 Jan. 2020
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5 out of 5
Posted by a verified traveller on 16 Jan. 2021
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Comment from Hotel Management
27 Jan. 2021
by Monte Carlo
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us and we look forward to serving you in the future.
3 out of 5
Check in was supposed to be 2 pm but our room was not ready until 3:45 pm. That’s one hour 45 minutes wait!!!!!!!!!!
And not a single word of apology from the staff at the reception desk!
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. A fitness center, gift shops/newsstands, and concierge services are also featured at the business-friendly Monte Carlo Inn Toronto - Markham. Self parking is free. This 3-star Markham hotel is smoke free.
1 building
87 guestrooms or units
3 levels
Built in 2001
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Concierge
Gift shop
Newspapers in lobby (free)
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Internet access - wireless
Parking
Free self parking
Transport
Train station: Unionville Station (6 km / 3.7 mi)
Parking: Free self parking
Room Amenities
Monte Carlo Inn Toronto - Markham offers 87 accommodations with safes and coffee/tea makers. Beds feature down comforters. Televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.
In-room dining (24 hours)
HD television
Cable channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Down blanket
Shower
Cribs (surcharge)
Housekeeping (on request)
Local calls (free)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Change of towels (on request)
Food & Drink
La Piazzetta Ristorante - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 19
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for CAD 15.0 per night.
Cribs (infant beds) are available for CAD 10 per day.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Eurocard. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Property confirms they are implementing guest safety measures
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Crib (infant bed) fee: CAD 10 per day
Rollaway bed fee: CAD 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
