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4.5 out of 5

"Location is great by the Quay...................................................................................... " More

By a verified traveller on Mon 16 Dec 2019

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Hotel Description

4-star romantic hotel near Vancouver Waterfront

Oceanside stay

With a stay at this Lower Lonsdale hotel, you'll be within half a mile (1 km) of Lonsdale Quay Market and 3 miles (5 km) of Vancouver Waterfront. Granville Street and Canada Place are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 106 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. IPod docks, minibars, and room service are also available.

Superior Room, 2 Double Beds (Harbourview)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed, Mountainside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed with Sofa bed, Mountainside

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Mountainside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Mountainside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Terrace, Mountainside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pinnacle Hotel at the Pier ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pinnacle Hotel at the Pier

Everyone (5) Couples (3) Family (2)
4 out of 5
Location is great by the Quay......................................................................................

Posted by on 16 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Samuel

Thanks for staying with us. We appreciate your feedback!

4 out of 5
The hot tub needs a deep cleaning.It’s walls needs to get scrub . The cleaning lady was quite annoying. She knocked on the suite door 3 hours before the check out (we were in the middle of our sleep)

Posted by on 17 Sep. 2019

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Comment from Hotel Management

19 Sep. 2019 by Samuel

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Samuel

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Always my first choice when staying in Vancouver. Rooms are nice and clean. Excellent views of Vancouver and great restaurants and shops nearby.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

11 Dec. 2019 by Samuel

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Excellent location by the pier; walking distance to SeaBus.

Posted by on 14 Aug. 2019

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Comment from Hotel Management

18 Aug. 2019 by Samuel

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Great location 5 minute walk to Seabus terminal. Lots of local shops and restaurants nearby. Great views of Vancouver.

Posted by on 2 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Samuel

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 14 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by PM

Dear Guest, Thank you for your feedback.

4 out of 5

Posted by on 13 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by PM

Dear Guest, Thank you for taking the time to give us your feedback.

3 out of 5

shitle servive

This hotel needs a shuttle service from pier to hotel and from hotel to airport

Posted by on 11 Jul. 2018

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Comment from Hotel Management

2 Sep. 2018 by Brendan Stonestreet

Thank you for your feedback and we look forward to your next stay with us.

5 out of 5
Gorgeous room, great location. Super chiq room, shower wall in bathroom was glass, you could see the shipyard and bay.

Posted by on 19 Mar. 2018

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Property Features

As a guest of Pinnacle Hotel at the Pier, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-friendly Pinnacle Hotel at the Pier. For a fee, parking is available. This 4-star North Vancouver hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 8 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Vancouver Intl. Airport (YVR) (32 km / 19.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pinnacle Hotel at the Pier offers 106 accommodations with iPod docking stations and minibars. 37-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

The Lobby Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pier 7 Restaurant - Overlooking the ocean, this restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Pet Policy

  • Pets: CAD 25 per pet, per day (maximum CAD 75 per stay)
  • Maximum 2 per room
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 18 per person (approximately)
  • Self parking fee: CAD 26.00 per day (in/out privileges)
  • Pet fee: CAD 25 per pet, per day (maximum CAD 75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pinnacle
  • Pinnacle Hotel
  • Pinnacle Hotel Pier
  • Pinnacle Hotel Pier North Vancouver
  • Pinnacle Pier
  • Pinnacle Pier Hotel
  • Pinnacle Pier North Vancouver
  • Pinnacle At The Pier Vancouver
  • Pinnacle Hotel at the Pier Hotel
  • Pinnacle Hotel at the Pier North Vancouver
  • Pinnacle Hotel at the Pier Hotel North Vancouver

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.