4.3 out of 5

"Gorgeous room, great location. Super chiq room, shower wall in bathroom was glass, you could see the shipyard and bay. " More

By a verified traveller on Mon 19 Mar 2018

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Hotel Description

4-star romantic hotel near Canada Place

Oceanside stay

With a stay at this Lower Lonsdale hotel, you'll be within half a mile (1 km) of Lonsdale Quay Market and 3 miles (5 km) of Canada Place. Vancouver Convention Centre and Queen Elizabeth Theatre are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a fitness center on site, and a 24-hour front desk and a terrace are also provided.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 106 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include iPod docks, minibars, and room service.

Standard Room, 1 King Bed, Mountainside

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$279 per night

Standard Room, 1 King Bed, Harbour View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, 2 Double Beds, Mountainside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed with Sofabed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Pinnacle Hotel at the Pier ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pinnacle Hotel at the Pier

Everyone (8)
1 out of 5

This hotel made me feel UNWELCOME

Pros: Free Internet
I'm a 22 year old business professional in Vancouver on business. This hotel was booked by my company and paid for before I had even arrived. Walking up to the check in desk I was greeted by a man in his mid-late twenties with darker hair, I am unsure of his name but he told me that protocol need a credit card and ID in order to check in. When I asked he said he just needed an imprint, so I quizzed him again. Would he be putting anything on my credit card? After fifteen minutes of going back and forth I finally got my answer. He wanted me to authorize the hotel to put a $300 deposit on MY credit card. My hotel was already paid for in full. I don't know if it was because I looked too young to be staying in a fancy hotel or perhaps he simply likes taking advantage of tourist. Or maybe he was just sexist? But there was no way I was letting the hotel put a $300 charge on my credit card. After, now nearly twenty minutes, the guy changed the amount fro $300 to $100. If it's company policy, how can this guy just magically change the amount needed? I sat in the lobby for 45 minutes of talking to my bosses, finally we decided to just put the $100 on my credit card. I am unimpressed with the hotel's policy. Why tell me you need an imprint of my card if really you plan on charging $300? If I hadn't pushed this guy would he have just charged to $300 to my card without me knowing? Isn't that fraud? Wouldn't I be in for a surprise when I walked down to get a bite to eat only to have my card declined. This was terrible customer service, I don't ever plan on staying here again. Neither does my company, friends or family.

Posted by , from Calgary, AB, Canada on 10 Apr. 2013

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5 out of 5

Posted by on 14 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by PM

Dear Guest, Thank you for your feedback.

4 out of 5

Posted by on 13 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by PM

Dear Guest, Thank you for taking the time to give us your feedback.

3 out of 5

shitle servive

This hotel needs a shuttle service from pier to hotel and from hotel to airport

Posted by on 11 Jul. 2018

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Comment from Hotel Management

2 Sep. 2018 by Brendan Stonestreet

Thank you for your feedback and we look forward to your next stay with us.

5 out of 5
Gorgeous room, great location. Super chiq room, shower wall in bathroom was glass, you could see the shipyard and bay.

Posted by on 19 Mar. 2018

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5 out of 5

Nice hotel with a great location.

Easy to find and a great location, 2 blocks from the Arabia into downtown and fun events at the pier. A choice of restaurants to walk to.

Posted by on 17 Sep. 2016

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5 out of 5
Excellent hotel, views were amazing!! Easy walk to pier with more equally amazing views. Easy Acess to taxis.The food in restaurant is also good, had lunch during stay. Will stay again when in the Vancouver area! Staff was also great and helpful during stay!!!!!!!!!!!!!

Posted by on 11 Sep. 2016

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5 out of 5

Nice Place

Pros: Clean room, good bed, good shower. Easy check in.
Cons: Nothing
Location: Don't have much to say. Didn't really have the opportunity to explore.
Stayed here on the eve of a cruise. Probably not the most convenient location but a $25 cab ride to the cruise ship port wasn't too bad. There is also a "Sea Bus" which isn't a bus but a water shuttle. An option if you're not too heavily baggaged (which we were). But it's a good hotel. Travelocity sort of made it appear closer to the embarkation pier than it really was and the ride we also arranged acted like we were crazy for staying there. But it all worked out. Good hotel, good area.

Posted by , from St. Louis, MO on 30 Jun. 2016

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3 out of 5

Good overall, can be difficult for kids.

Hotel was good, clean and good location. Right by the seabus into the city. We used all their public transit and it was a great location for that. The challenge was the food offerings nearby, now I like new things but kiddos do not. So it was difficult to find food for them. Hotels options were expensive and also too "froo froo" for kids. The pool was too chlorinated, IMO, and it had lanes for lap swimming. I think it is geared towards the condo owners that share the facility. I didn't interact too much with the staff specifically, they seemed pleasant when I did.

Posted by on 6 Apr. 2016

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5 out of 5

The choice for exploring the North Shore!

We spent five nights at the Pinnacle.  We were upgraded to a harbor view room--and that view was breathtaking! The room was plenty big for the two of us, our four pieces of luggage, and lots of camera equipment.  We used the refrigerator, Keurig coffee maker, and microwave every day.  The bathroom was well-lit (many new-ish hotels have club-like lighting) and perfectly equipped.  The bed was super comfy and had the best linens we have ever slept on.  Room service was quick and yummy--we did not eat in the restaurant itself.  Every single staff member we encountered was friendly and incredibly helpful--in particular the maintenance man who lent my husband some tools to fix his tripod.  Finally, don't let the location put you off--we spent most of our time exploring the North Shore sites with a rental car and used the Seabus to go directly to downtown Vancouver when we wanted to have fun in the city.  The Pinnaclel puts you right in the middle of some great restaurants and steps away from the market, which was very nice and far less crowded than others we have visited.  We definitely hope to return again and again.  

Posted by , from Missouri on 18 Oct. 2013

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Property Features

As a guest of Pinnacle Hotel at the Pier, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-friendly Pinnacle Hotel at the Pier. Parking is available for a fee. This 4-star North Vancouver hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 8 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (27.9 km / 17.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pinnacle Hotel at the Pier offers 106 air-conditioned accommodations with iPod docking stations and minibars. 37-inch LCD televisions come with cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

The Lobby Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pier 7 Restaurant - Overlooking the ocean, this restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: CAD 25 per pet, per day (maximum CAD 75 per stay)
  • Maximum 2 per room

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 18 per person (approximately)
  • Self parking fee: CAD 24.00 per day (in/out privileges)
  • Pet fee: CAD 25 per pet, per day (maximum CAD 75 per stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.