For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
With a stay at this Lower Lonsdale hotel, you'll be within half a mile (1 km) of Lonsdale Quay Market and 3 miles (5 km) of Vancouver Waterfront. Granville Street and Canada Place are also within 3 miles (5 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and conveniences like a 24-hour front desk and laundry facilities.
Free Internet, iPod docks
Featuring conveniences like refrigerators and microwaves, the 106 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. IPod docks, minibars, and room service are also available.
Pinnacle Hotel at the Pier ratings based on 19 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Pinnacle Hotel at the Pier
Everyone (9)Couples (3)Family (2)
4 out of 5
Location is great by the Quay......................................................................................
Posted by a verified traveller on 16 Dec. 2019
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Comment from Hotel Management
18 Dec. 2019
by Samuel
Thanks for staying with us. We appreciate your feedback!
4 out of 5
The hot tub needs a deep cleaning.It’s walls needs to get scrub .
The cleaning lady was quite annoying. She knocked on the suite door 3 hours before the check out (we were in the middle of our sleep)
Posted by a verified traveller on 17 Sep. 2019
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Comment from Hotel Management
19 Sep. 2019
by Samuel
Thanks for staying with us. We appreciate your feedback!
1 out of 5
This hotel made me feel UNWELCOME
Pros:Free Internet
I'm a 22 year old business professional in Vancouver on business. This hotel was booked by my company and paid for before I had even arrived. Walking up to the check in desk I was greeted by a man in his mid-late twenties with darker hair, I am unsure of his name but he told me that protocol need a credit card and ID in order to check in. When I asked he said he just needed an imprint, so I quizzed him again. Would he be putting anything on my credit card? After fifteen minutes of going back and forth I finally got my answer. He wanted me to authorize the hotel to put a $300 deposit on MY credit card. My hotel was already paid for in full. I don't know if it was because I looked too young to be staying in a fancy hotel or perhaps he simply likes taking advantage of tourist. Or maybe he was just sexist? But there was no way I was letting the hotel put a $300 charge on my credit card. After, now nearly twenty minutes, the guy changed the amount fro $300 to $100. If it's company policy, how can this guy just magically change the amount needed? I sat in the lobby for 45 minutes of talking to my bosses, finally we decided to just put the $100 on my credit card. I am unimpressed with the hotel's policy. Why tell me you need an imprint of my card if really you plan on charging $300? If I hadn't pushed this guy would he have just charged to $300 to my card without me knowing? Isn't that fraud? Wouldn't I be in for a surprise when I walked down to get a bite to eat only to have my card declined. This was terrible customer service, I don't ever plan on staying here again. Neither does my company, friends or family.
Posted by KattR, from Calgary, AB, Canada on 10 Apr. 2013
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5 out of 5
Posted by a verified traveller on 17 Feb. 2020
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Comment from Hotel Management
19 Feb. 2020
by Samuel
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Always my first choice when staying in Vancouver. Rooms are nice and clean. Excellent views of Vancouver and great restaurants and shops nearby.
Posted by a verified traveller on 25 Nov. 2019
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Comment from Hotel Management
11 Dec. 2019
by Samuel
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Excellent location by the pier; walking distance to SeaBus.
Posted by a verified traveller on 14 Aug. 2019
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Comment from Hotel Management
18 Aug. 2019
by Samuel
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Great location 5 minute walk to Seabus terminal. Lots of local shops and restaurants nearby. Great views of Vancouver.
Posted by Rich on 2 Jul. 2019
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Comment from Hotel Management
3 Jul. 2019
by Samuel
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Posted by a verified traveller on 14 Apr. 2019
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Comment from Hotel Management
16 Apr. 2019
by PM
Dear Guest,
Thank you for your feedback.
4 out of 5
Posted by a verified traveller on 13 Apr. 2019
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Comment from Hotel Management
16 Apr. 2019
by PM
Dear Guest,
Thank you for taking the time to give us your feedback.
3 out of 5
shitle servive
This hotel needs a shuttle service from pier to hotel and from hotel to airport
Posted by a verified traveller on 11 Jul. 2018
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Comment from Hotel Management
2 Sep. 2018
by Brendan Stonestreet
Thank you for your feedback and we look forward to your next stay with us.
As a guest of Pinnacle Hotel at the Pier, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-friendly Pinnacle Hotel at the Pier. For a fee, parking is available. This 4-star North Vancouver hotel is smoke free.
1 building
106 guestrooms or units
8 levels
8000 sq ft of conference space
743 sq m of conference space
Dining venue
Bar or lounge
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Gift shop
ATM
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Self parking (surcharge)
Transport
Airport: Vancouver, BC (YVR-Vancouver Intl.) (27.9 km / 17.4 mi)
Parking: Self parking available for a surcharge
Room Amenities
Pinnacle Hotel at the Pier offers 106 accommodations with iPod docking stations and minibars. 37-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
Minibar
IPod dock
In-room dining (limited hours)
HD television
Cable channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Shower and tub combination
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests can enjoy cooked-to-order breakfast for a fee.
The Lobby Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Pier 7 Restaurant - Overlooking the ocean, this restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Minimum check-in age is: 21
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children stay free when using existing bedding.
Pet Policy
Pets: CAD 25 per pet, per day (maximum CAD 75 per stay)
Maximum 2 per room
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals exempt from fees/restrictions
Debit cards not accepted
24-hour check-in
Number of children who can stay free - 3
Fees
Guests will be asked to pay the following charges at the property:
Deposit: CAD 100 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 10 and CAD 18 per person (approximately)
Self parking fee: CAD 26.00 per day (in/out privileges)
Pet fee: CAD 25 per pet, per day (maximum CAD 75 per stay)
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Pinnacle
Pinnacle Hotel
Pinnacle Hotel Pier
Pinnacle Hotel Pier North Vancouver
Pinnacle Pier
Pinnacle Pier Hotel
Pinnacle Pier North Vancouver
Pinnacle At The Pier Vancouver
Pinnacle Hotel at the Pier Hotel
Pinnacle Hotel at the Pier North Vancouver
Pinnacle Hotel at the Pier Hotel North Vancouver
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
