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4.4 out of 5

"Location is great by the Quay...................................................................................... " More

By a verified traveller on Mon 16 Dec 2019

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Hotel Description

4-star romantic hotel near Vancouver Waterfront

Oceanside stay

With a stay at this Lower Lonsdale hotel, you'll be within half a mile (1 km) of Lonsdale Quay Market and 3 miles (5 km) of Vancouver Waterfront. Granville Street and Canada Place are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 106 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. IPod docks, minibars, and room service are also available.

Standard Room, 1 King Bed, Mountainside

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$160* Per night/room 9 Apr. - 10 Apr.

Superior Room, 2 Double Beds, View (Harbourview)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, View (Harbourview)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, View (Harbourview)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Mountainside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Terrace, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pinnacle Hotel at the Pier ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pinnacle Hotel at the Pier

Everyone (9) Couples (3) Family (2)
4 out of 5
Location is great by the Quay......................................................................................

Posted by on 16 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Samuel

Thanks for staying with us. We appreciate your feedback!

4 out of 5
The hot tub needs a deep cleaning.It’s walls needs to get scrub . The cleaning lady was quite annoying. She knocked on the suite door 3 hours before the check out (we were in the middle of our sleep)

Posted by on 17 Sep. 2019

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Comment from Hotel Management

19 Sep. 2019 by Samuel

Thanks for staying with us. We appreciate your feedback!

1 out of 5

This hotel made me feel UNWELCOME

Pros: Free Internet
I'm a 22 year old business professional in Vancouver on business. This hotel was booked by my company and paid for before I had even arrived. Walking up to the check in desk I was greeted by a man in his mid-late twenties with darker hair, I am unsure of his name but he told me that protocol need a credit card and ID in order to check in. When I asked he said he just needed an imprint, so I quizzed him again. Would he be putting anything on my credit card? After fifteen minutes of going back and forth I finally got my answer. He wanted me to authorize the hotel to put a $300 deposit on MY credit card. My hotel was already paid for in full. I don't know if it was because I looked too young to be staying in a fancy hotel or perhaps he simply likes taking advantage of tourist. Or maybe he was just sexist? But there was no way I was letting the hotel put a $300 charge on my credit card. After, now nearly twenty minutes, the guy changed the amount fro $300 to $100. If it's company policy, how can this guy just magically change the amount needed? I sat in the lobby for 45 minutes of talking to my bosses, finally we decided to just put the $100 on my credit card. I am unimpressed with the hotel's policy. Why tell me you need an imprint of my card if really you plan on charging $300? If I hadn't pushed this guy would he have just charged to $300 to my card without me knowing? Isn't that fraud? Wouldn't I be in for a surprise when I walked down to get a bite to eat only to have my card declined. This was terrible customer service, I don't ever plan on staying here again. Neither does my company, friends or family.

Posted by , from Calgary, AB, Canada on 10 Apr. 2013

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5 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Samuel

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Always my first choice when staying in Vancouver. Rooms are nice and clean. Excellent views of Vancouver and great restaurants and shops nearby.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

11 Dec. 2019 by Samuel

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Excellent location by the pier; walking distance to SeaBus.

Posted by on 14 Aug. 2019

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Comment from Hotel Management

18 Aug. 2019 by Samuel

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Great location 5 minute walk to Seabus terminal. Lots of local shops and restaurants nearby. Great views of Vancouver.

Posted by on 2 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Samuel

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 14 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by PM

Dear Guest, Thank you for your feedback.

4 out of 5

Posted by on 13 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by PM

Dear Guest, Thank you for taking the time to give us your feedback.

3 out of 5

shitle servive

This hotel needs a shuttle service from pier to hotel and from hotel to airport

Posted by on 11 Jul. 2018

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Comment from Hotel Management

2 Sep. 2018 by Brendan Stonestreet

Thank you for your feedback and we look forward to your next stay with us.

Property Features

As a guest of Pinnacle Hotel at the Pier, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the eco-friendly Pinnacle Hotel at the Pier. For a fee, parking is available. This 4-star North Vancouver hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 8 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Vancouver, BC (YVR-Vancouver Intl.) (27.9 km / 17.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pinnacle Hotel at the Pier offers 106 accommodations with iPod docking stations and minibars. 37-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

The Lobby Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pier 7 Restaurant - Overlooking the ocean, this restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Pet Policy

  • Pets: CAD 25 per pet, per day (maximum CAD 75 per stay)
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • 24-hour check-in
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 18 per person (approximately)
  • Self parking fee: CAD 26.00 per day (in/out privileges)
  • Pet fee: CAD 25 per pet, per day (maximum CAD 75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pinnacle
  • Pinnacle Hotel
  • Pinnacle Hotel Pier
  • Pinnacle Hotel Pier North Vancouver
  • Pinnacle Pier
  • Pinnacle Pier Hotel
  • Pinnacle Pier North Vancouver
  • Pinnacle At The Pier Vancouver
  • Pinnacle Hotel at the Pier Hotel
  • Pinnacle Hotel at the Pier North Vancouver
  • Pinnacle Hotel at the Pier Hotel North Vancouver

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
url importing https://www.travelocity.ca/Vancouver-Hotels-Pinnacle-Hotel-at-the-Pier.h3049471-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.