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4.3 out of 5

"Staff was very friendly and knowledgeable about the area. Pool was clean and rooms were clean. All appliances worked great. Pool access was a little ... " More

By a verified traveller on Tue 27 Aug 2019

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Hotel Description

Hotel near Capilano Suspension Bridge in District of North Vancouver

In District of North Vancouver

Your stay at this Pemberton Heights hotel places you within 3 miles (5 km) of Capilano Suspension Bridge and Stanley Park. Vancouver Aquarium and Lonsdale Quay Market are also within 3 miles (5 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free Internet, flat-screen TVs

The 74 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and free local calls. Hair dryers, desks, and free toiletries are also available. Housekeeping is available on request.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$75* Per night/room 25 Oct. - 26 Oct.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

SureStay Hotel by Best Western North Vancouver Capilano ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western North Vancouver Capilano

Everyone (2) Family (1)
5 out of 5

Posted by on 19 Nov. 2019

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Comment from Hotel Management

21 Nov. 2019 by SureStay Hotel, North Vancouver

Dear Guest, Thank you for completing the survey. We really appreciate your feedback. We hope to welcome you again soon!

4 out of 5

Posted by on 16 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Justine

Dear Guest, Thank you for completing the survey regarding your recent stay. We look forward to welcoming you again next time. Regards, Justine Guest Services

4 out of 5
Staff was very friendly and knowledgeable about the area. Pool was clean and rooms were clean. All appliances worked great. Pool access was a little difficult and parking was tight.

Posted by on 27 Aug. 2019

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Comment from Hotel Management

29 Aug. 2019 by Gilmore Choi, Guest Services

Dear Guest, Thank you for staying with us. We are glad to hear that our staff looked after your stay well. In the high season, our hotel is nearly sold out everyday. However, we are glad that we still offer a parking space for all our guests. We hope to see you again. Thank you. Regards, SureStay by Best Western North Vancouver

About the SureStay Hotel by Best Western North Vancouver Capilano

Location 1634 Capilano Road, District of North Vancouver, BC V7P 3B4

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. There's an onsite business center. The business-friendly SureStay Hotel by Best Western North Vancouver Capilano also features tour/ticket assistance, complimentary newspapers in the lobby, and a safe deposit box at the front desk. Free self parking is available. Smoking is allowed in designated areas at this District of North Vancouver hotel.

  • 74 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Vancouver Intl. Airport (YVR) (20.2 km / 12.5 mi)
  • Train station: Vancouver Waterfront Station (7 km / 4.4 mi)
  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations. This District of North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and irons/ironing boards can be requested.

  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at 1:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15 and CAD 35 for adults, CAD 5 and CAD 8 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Capilano
  • Best Western Capilano Inn
  • Best Western Capilano Inn North Vancouver
  • Best Western Capilano North Vancouver
  • Capilano Best Western
  • Capilano Inn
  • Best Western Capilano Hotel North Vancouver
  • Best Western Capilano Inn And Suites
  • Best Western North Vancouver
  • North Vancouver Best Western
  • Best Western Capilano Inn District of North Vancouver
  • Best Western Capilano District of North Vancouver
  • Surestay By Vancouver Capilano
  • SureStay Hotel by Best Western North Vancouver Capilano Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at SureStay Hotel by Best Western North Vancouver Capilano.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.