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Hotel Xbalamque and Spa

3.0 star property
3-star spa hotel near Ultramar Ferry Puerto Juárez

Choose dates to view prices

Photo gallery for Hotel Xbalamque and Spa

Interior entrance
Outdoor pool
Front of property
Superior Room | Living room
Mexican cuisine
Reviews
6.8

Popular amenities

  • Spa
  • Pool
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Check out the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Popular LocationLas Palapas Park2 min walk
  • Popular LocationPlaza 2810 min walk
  • Popular LocationPlaza Las Americas3 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room

Superior Room

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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3.6 out of 5, Good, (267)
The price is CA $51
per night
CA $68 total
includes taxes & fees
24 May - 25 May
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About the area

Cancun

Downtown Cancun stay.A stay at this Downtown Cancun hotel places you steps from Las Palapas Park and within a 5-minute walk of Cristo Rey Church. Mercado 23 and Plaza 28 are also within half a mile (1 km).

What's nearby

  • Las Palapas Park - 2 min walk
  • Plaza 28 - 10 min walk
  • Benito Juarez Municipal Building - 11 min walk
  • Plaza Las Americas - 3 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • La Parrilla - 3 min walk
  • 100% Natural - 2 min walk
  • Pescaditos - 2 min walk
  • Rooster - 3 min walk
  • Restaurante la Habichuela - 2 min walk

About this property

Hotel Xbalamque and Spa

3-star spa hotel near Ultramar Ferry Puerto Juárez
Hotel Xbalamque and Spa offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Xbalamque and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Built in 1990
  • Deli
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Xbalamque and Spa offers 90 accommodations with complimentary toiletries. Televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Cable channels
  • TV

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests can access their accommodation through a private entrance
Guests driving to the property should contact this property in advance.

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa
Hotel Xbalamque Spa
Hotel Xbalamque and Spa Hotel
Hotel Xbalamque and Spa Cancun
Hotel Xbalamque and Spa Hotel Cancun

Hotel Xbalamque and Spa Reviews

Reviews

6.8
Rating 10 - Excellent. 251 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 215 out of 1000 reviews" "
Rating 4 - Poor. 122 out of 1000 reviews" "
Rating 2 - Terrible. 140 out of 1000 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Andres

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Desafortunadamente la propiedad está en ruinas. No le dan el mantenimiento adecuado para ser un buen hotel
Stayed 3 nights in Feb 2024

8/10 Good

Rodney, Edmonton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean and we really enjoyed the swimming pool and the spa. We both had hot rock massage. The front desk staff were very helpful in getting information about taxis and buses. The TV in the room was an old tube style TV you can only get Mexican channels and you cannot connect With your tablet to watch English movies and YouTube. There is no microwave or fridge in the rooms. We bought a cooler box and bought ice. We would gladly stay again. The restaurants nearby are reasonably priced and good. The hotel is close to the R1 bus For going to the beach. It is also close to ADO.
Stayed 7 nights in Jan 2024

10/10 Excellent

Claudia

Liked: Cleanliness, amenities
Great

4/10 Poor

Stanley, Osoyoos

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very loud area. Bar across the street had very loud music until 3:30 or 4am in the morning on the weekends. Only 1 lounge chair in the pool area. Room was not as shown on website. Paid for breakfast option and was provided limited menu to select from
Stayed 4 nights in Dec 2023

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service
Reasonable price.
Stayed 5 nights in Dec 2023

10/10 Excellent

Yahdaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a time here the customer service was exceptional. They were honest and catering. I stayed for one night only because I ended up coming to Mexico earlier than planned but even still I was properly tended to. Yes the standards are different but when you come from another country it’s best to embrace the different standards of living. The massage I got here was literally out of body. Beyond what I needed and it carried me the rest of the trip. I would definitely recommend this place.

8/10 Good

Edwina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a beautiful interior. Never seen another like it. Rooms are simple but clean. Have stayed here a few times and love the Aztec decorum.
Stayed 2 nights in Nov 2023

8/10 Good

VICTOR M

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jenrry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

2/10 Terrible

Rigoberto

Stayed 5 nights in Dec 2023