8/10 Good
YOHANNES
Jan 17, 2026
Disliked: Cleanliness, property conditions & facilities
I stayed at the hotel from 08 January 2025 to 15 January 2025, for almost eight (8) days. Based on my overall experience, I would rate the hotel 3 out of 5 stars.
My stay began with a negative experience at the reception on the first day. While making my payment, the staff member on duty was unfriendly and unprofessional and demonstrated a clear lack of customer service skills. He spoke rudely and stated, “This is the hotel policy—if you want, take it or leave it.” This behavior was unacceptable and created a very poor first impression.
In contrast, the reception staff I encountered on subsequent days were professional, respectful, and helpful. All other reception staff members demonstrated proper customer care, and I would like to acknowledge their positive attitude and support.
In addition:
The breakfast menu is very limited, offering little variety.
The hotel appears quite old, and there was a noticeable unpleasant smell coming from the mart area, which negatively affected the overall environment.
Room cleaning was not satisfactory. This may have been due to a high number of occupied rooms or a shortage of personnel; however, the housekeeping service requires improvement and closer supervision.
Apart from these issues, the remaining services were acceptable. However, improvements in staff professionalism, breakfast options, housekeeping standards, and facility maintenance would significantly enhance the overall guest experience. Yohannes Alemayehu (Ethiopia)
YOHANNES
Stayed 7 nights in Jan 2026