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Swissotel - Chicago

4.5-star property
323 E Wacker Dr, Chicago, IL 1-855-887-0424
Choose Dates
4.4 out of 5
Excellent!
See all 191 Travelocity Reviews

"Our room had an amazing view of the river and the lake. Our check in Agent was Amazing! She not only made us feel welcomed but interacted with us du ... " More

By a verified traveller on Sat 18 Jan 2020

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Hotel Description

4.5-star luxury hotel near Chicago Riverwalk

Heart of Chicago

At this The Loop hotel, you'll be well placed to visit Chicago Riverwalk and Michigan Avenue, both within a 5-minute walk. Grant Park and Chicago Theatre are also within half a mile (1 km).

Business services

This hotel features 2 bars/lounges and a 24-hour fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A restaurant, a 24-hour front desk, and laundry facilities are also provided.

IPod docks, WiFi

Featuring conveniences like refrigerators and coffee/tea makers, the 661 guestrooms also offer iPod docks and LCD TVs with cable channels. Other amenities include 24-hour room service, WiFi, and wired Internet.

Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$148* Per night/room 28 Feb. - 29 Feb.

Classic Room, 1 King Bed, Lake View (Lake View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swiss Pinnacle, Room, 2 Double Beds, Non Smoking, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Swissotel - Chicago ratings based on 191 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel - Chicago

Everyone (28) Couples (3) Family (7)
5 out of 5
Our room had an amazing view of the river and the lake. Our check in Agent was Amazing! She not only made us feel welcomed but interacted with us during our entire stay.

Posted by on 18 Jan. 2020

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5 out of 5
Considerate of guests , let us check earlier or let us store luggage. Good

Posted by on 1 Jan. 2020

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4 out of 5

Posted by on 31 Dec. 2019

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5 out of 5
I can’t recall the name of the guy that checked us in but he was very very helpful. One thing I didn’t like is that we couldn’t get food from Amuse delivered to our room nor order from room for pick up. Everything else was fabulous. Great view from room 3301!

Posted by on 30 Dec. 2019

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5 out of 5

Posted by on 9 Dec. 2019

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5 out of 5
The staff was so helpful and very friendly, the Palms restaurant was the best Saba our waitresses made our anniversary night a wonderful evening

Posted by on 2 Dec. 2019

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5 out of 5
What I like about this hotel in particular is that it feels like every staff is in-sync in providing a attention to the guests along with a simple hello.. and a attitude in "How can I make your stay much pleasant... I will stay in this hotel on my next business stay in Chicago IL...

Posted by , from Philadelphia PA on 16 Nov. 2019

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5 out of 5

Posted by on 21 Oct. 2019

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4 out of 5
Rooms were very nice and clean. Property was in general very nice, clean and upscale. Downsides - Limited access to moderately priced food (good food available but quite expensive), no pool facility

Posted by on 7 Oct. 2019

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5 out of 5

Posted by on 20 Sep. 2019

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About the Swissotel - Chicago

Location 323 E Wacker Dr, Chicago, IL 60601

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the luxury Swissotel - Chicago. For a fee, parking is available. This 4.5-star Chicago hotel is smoke free.

  • 661 guestrooms or units
  • 43 levels
  • 2 bars or lounges
  • Built in 1988
  • Dining venue
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (30.2 km / 18.8 mi)
  • Train station: Millennium Station (0.9 km / 0.6 mi)
  • Metro station: Randolph-Wabash Station (0.9 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel - Chicago offers 661 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. This Chicago hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to noon.

The Palm - This restaurant serves breakfast, lunch, and dinner.

Amuse - This lobby lounge serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Onsite venue #3 - This restaurant serves breakfast only. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per day.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 25 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

The resort fee includes:

  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 60.00 per night
  • Valet parking fee: USD 74.00 per night (in/out privileges)
  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Rollaway bed fee: USD 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Swissotel
  • Swissotel Chicago
  • Swissotel Chicago Hotel
  • Swissotel Hotel Chicago
  • Chicago Swissotel Hotel
  • Swissotel Chicago Hotel Chicago
  • Swissotel
  • Swissotel - Chicago Hotel
  • Swissotel - Chicago Chicago
  • Swissotel - Chicago Hotel Chicago

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.