4.5 out of 5

"Wonderful hotel, great location and friendly helpful staff! " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

3-star boutique hotel near Lincoln Park Zoo

In Chicago

A stay at this Lakeview hotel places you within half a mile (1 km) of Briar Street Theatre and 2 miles (3 km) of Lincoln Park Zoo. Lincoln Park and Wrigley Field are also within 2 miles (3 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Business travelers can take advantage of the laundry service. There's a fitness center on site, and laundry facilities and concierge services are also offered.

Free WiFi, refrigerators

In addition to flat-screen TVs with cable channels, the 55 guestrooms offer free WiFi and refrigerators. Other amenities include minibars, free newspapers, and hair dryers.

Petite Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$169 per night

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Willows Hotel ratings based on 23 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Willows Hotel

Everyone (12)
5 out of 5

Posted by on 3 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by JM

Thank you for your 5 star review. Willows hotel prides itself on customer service and hospitality. Regards,

5 out of 5

Thank you!

Pros: Cozy and it always smells wonderful!
Location: Easy walk to great shopping and restaurants.
Wonderful hotel, great location and friendly helpful staff!

Posted by , from California on 4 Sep. 2018

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Comment from Hotel Management

4 Sep. 2018 by Leila O-AGM

Dear guest, Thank you for your kind words and the time you took to share them with us. It is great to hear that you enjoyed your stay with us and that your whole experience was perfect. We will take your comments for further encouragement with the team to ensure personal service and a warm welcome for your next visits. All the best,

3 out of 5

Hotel Room

Pros: Nothing
Cons: Parking
Location: The location was acceptable; could be better if local information was given.
Rented 2 rooms: one was acceptable, the other was too small. Also water and juice was not offered at breakfast; only coffee.

Posted by , from Missouri on 14 Mar. 2018

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Comment from Hotel Management

17 Mar. 2018 by Leila O-AGM

Dear Joe, Thank you for taking a moment and letting us know about your experience at The Willows. I do want to apologize that you encountered some issues while being our guest and that your overall experience was average. We do have plenty of local information available at the front desk and our front desk hosts are more than willing to help at any time with any questions you have. I am sorry this was not an impression you received when you arrived and I will make sure I discuss it with our team. We do have different types of the rooms in the hotel, from petite queens to executive king suites. It seems that you reserved 2 different types during your stay. We are always willing to upgrade our guests if we have availability when they bring up this issue to us, at no cost to them of course. I also wanted to let you know that we do provide juice (orange and cranberry) and water daily for our guests' breakfast. Our breakfast attendant may have been in the kitchen to fill these up when you came down for breakfast. I do apologize that you missed it. Once again, it saddens us that your experience was not as pleasant as you were hoping it would be. I hope you give us another chance and come back for a much better stay. I will personally see to it. Best regards,

5 out of 5
It was a pleasant stay! Everything was clean and the staff was friendly!

Posted by on 6 Jul. 2017

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5 out of 5

Love it!

We love staying at The Willows! It is a quiet, comfortable, and clean hotel. Great location, close to many things within walking distance. Easy to find, easy to park our car, and great little breakfast in the morning.

Posted by on 2 Feb. 2017

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3 out of 5

Nice hotel, good location for Cubs games.

The hotel is nice, personnel very friendly & accommodating. Our frustrations were centapedes on the walls & the noise of the elevator next to our room. Difficult to get a good night's rest. The location is very good for many activities.

Posted by on 14 Aug. 2016

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4 out of 5

Great location in Lincoln Park

Pros: Great location
This little hotel is just off two major streets in Lincoln Park (Broadway and Clark) that have a ton of dining and drinking options... restaurants, wine bars, standard bars, cafes, etc! It's also an easy walk to the Lakefront and Lincoln Park Zoo, or the L if you want to head into downtown. The hotel itself is quaint, with a great continental breakfast. The rooms are small, but have everything you need for a place to sleep among all the great things available to be out seeing and doing. Would highly recommend!

Posted by , from Madison, WI on 18 Apr. 2016

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5 out of 5

Loved the quiet neighborhood setting.

Pros: Location
Cons: Valet Parking!!!! This was my biggest complaint!
Location: Great for a walk. Felt safe. Starbucks close. Lake was close.
Stayed overnight with girlfriends. Had great rooms. The staff was more than accommodating. I have and would continue to refer people to this property. One of the best places I have stayed in a long time. I will stay here from now on and stay out of the congestion of the city. Parking was very reasonable, which is hard to find.

Posted by , from Niles, MI on 27 Mar. 2015

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5 out of 5

Nice neighborhood hotel

I like to find hotels with character; something with unique room layouts and an interesting neighborhood. This is truly one of those in Lincoln Park. It is close to everything in the neighborhood and also an easy drive or bus ride to the attractions of Chicago. Also, VERY convenient and affordable self-parking.

Posted by , from Iowa on 24 Mar. 2015

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3 out of 5
Cons: It is a very welcome amenity to have a complimentary breakfast each morning, but the quality of its offerings should be upgraded quite a lot.
The very nice desk staff, especially Adrian, made check-in and passing-by the desk a very pleasant experience during my stay.

Posted by , from Chicago,Il on 24 Mar. 2015

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Property Features

Free breakfast is available daily. Public spaces have free WiFi. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly The Willows Hotel. Parking is available for a fee. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Continental breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: Chicago, IL (ORD-O'Hare Intl.) (26.6 km / 16.5 mi)
  • Train station: Chicago Clybourn Station (4 km / 2.5 mi)
  • Metro station: Diversy Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Willows Hotel offers 55 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed


Additional policies and fees may apply when booking more than five (5) rooms. Group bookings are subject to a 2 week cancellation policy. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.