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A stay at this Lakeview hotel places you within half a mile (1 km) of Briar Street Theatre and 2 miles (3 km) of Lincoln Park Zoo. Lincoln Park and Wrigley Field are also within 2 miles (3 km).
This hotel doesn't skimp on freebies - guests receive free continental breakfast and free WiFi. Business travelers can take advantage of the laundry service. There's a fitness center on site, and laundry facilities and concierge services are also offered.
Free WiFi, refrigerators
In addition to flat-screen TVs with cable channels, the 55 guestrooms offer free WiFi and refrigerators. Other amenities include minibars, free newspapers, and hair dryers.
The Willows Hotel ratings based on 23 Verified Reviews
Guest reviews for The Willows Hotel
1 Apr. 2019 by JM
Thank you for your 5 star review. Willows hotel prides itself on customer service and hospitality. Regards,
4 Sep. 2018 by Leila O-AGM
Dear guest, Thank you for your kind words and the time you took to share them with us. It is great to hear that you enjoyed your stay with us and that your whole experience was perfect. We will take your comments for further encouragement with the team to ensure personal service and a warm welcome for your next visits. All the best,
17 Mar. 2018 by Leila O-AGM
Dear Joe, Thank you for taking a moment and letting us know about your experience at The Willows. I do want to apologize that you encountered some issues while being our guest and that your overall experience was average. We do have plenty of local information available at the front desk and our front desk hosts are more than willing to help at any time with any questions you have. I am sorry this was not an impression you received when you arrived and I will make sure I discuss it with our team. We do have different types of the rooms in the hotel, from petite queens to executive king suites. It seems that you reserved 2 different types during your stay. We are always willing to upgrade our guests if we have availability when they bring up this issue to us, at no cost to them of course. I also wanted to let you know that we do provide juice (orange and cranberry) and water daily for our guests' breakfast. Our breakfast attendant may have been in the kitchen to fill these up when you came down for breakfast. I do apologize that you missed it. Once again, it saddens us that your experience was not as pleasant as you were hoping it would be. I hope you give us another chance and come back for a much better stay. I will personally see to it. Best regards,
Nice hotel, good location for Cubs games.
Great location in Lincoln Park
Loved the quiet neighborhood setting.
Nice neighborhood hotel
About the The Willows HotelLocation 555 W Surf St, Chicago, IL 60657
Free breakfast is available daily. Public spaces have free WiFi. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly The Willows Hotel. Parking is available for a fee. This 3-star Chicago hotel is smoke free.
- 1 building
- 55 guestrooms or units
- 4 levels
- Built in 1906
- Continental breakfast (free)
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Storage area for luggage
- Front-desk safe
- Newspapers in lobby (free)
- Fireplace in lobby
- No smoking on site
Family Friendly Amenities
- Family Property
- Free WiFi
- Laundry facilities
- Free cribs/infant beds
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
- Airport: Chicago, IL (ORD-O'Hare Intl.) (26.6 km / 16.5 mi)
- Train station: Chicago Clybourn Station (4 km / 2.5 mi)
- Metro station: Diversy Station (0.9 km / 0.6 mi)
- Parking: Self parking available for a surcharge
The Willows Hotel offers 55 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
- Flat-screen television
- Cable channels
- Shower and tub combination
- Cribs (free)
- Housekeeping (daily)
- Newspapers (free)
- Hair dryer
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
Guests are served free continental breakfast daily.
- Check-in time starts at 3 PM
- Minimum check-in age is 21
- Check-out by 11 AM
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Free cribs (infant beds)!
- No pets allowed
Additional policies and fees may apply when booking more than five (5) rooms. Group bookings are subject to a 2 week cancellation policy. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- No rollaway/extra beds available
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Self parking fee: USD 25.00 per night (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.