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4.5 out of 5

"My room was a bit chilly but the manager took care of it immediately and moved me to a better room! " More

By a verified traveller on Sun 08 Dec 2019

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Hotel Description

3-star boutique hotel near Lincoln Park Zoo

Close to the beach

A stay at this Lakeview hotel places you within half a mile (1 km) of Briar Street Theatre and 2 miles (3 km) of Lincoln Park Zoo. Wrigley Field and Vic Theatre are also within 2 miles (3 km).

Round-the-clock service

This hotel features free WiFi in public areas, laundry facilities, and self parking. Business travelers can take advantage of the laundry service. A lobby fireplace, luggage storage, and concierge services are also on offer.

Free WiFi, refrigerators

The 55 guestrooms have flat-screen TVs with cable channels and offer free WiFi and refrigerators. Other amenities include minibars, free newspapers, and hair dryers.

Basic Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$115* Per night/room 12 Aug. - 13 Aug.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Willows Hotel ratings based on 15 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Willows Hotel

Everyone (14)
5 out of 5

Posted by on 19 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by willows team

Thank you for the 5 star review!

5 out of 5

Posted by on 15 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by JM

Hello, We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Best,

5 out of 5
My room was a bit chilly but the manager took care of it immediately and moved me to a better room!

Posted by on 8 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by JM

Hello, We are so happy to hear that you enjoyed your experience at The Willows Hotel! It was our entire team's pleasure having you stay with us! We are glad you enjoyed Chicago in one of its greatest neighborhoods. We appreciate all of the details you shared with us and are excited for the next time you are in Chicago! Best,

4 out of 5

Posted by on 14 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by JM

Thank you!

5 out of 5

Posted by on 8 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by willows team

Thanks for the 5 stars!

4 out of 5

Posted by on 18 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by Guest Services Team

We appreciate you taking the time to give our hotel a review. Enjoy your stay and we look forward to hosting you again in the future.

4 out of 5
The hotel was nice, felt clean, in a nice building.

Posted by on 14 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by willows team

Thank you for the feedback. We hope to see you again!

5 out of 5

Posted by on 16 Aug. 2019

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Comment from Hotel Management

17 Aug. 2019 by Willows team

Thank you for the feedback! We hope to see you again.

5 out of 5

Posted by on 3 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by JM

Thank you for your 5 star review. Willows hotel prides itself on customer service and hospitality. Regards,

5 out of 5

Thank you!

Pros: Cozy and it always smells wonderful!
Location: Easy walk to great shopping and restaurants.
Wonderful hotel, great location and friendly helpful staff!

Posted by , from California on 4 Sep. 2018

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Comment from Hotel Management

4 Sep. 2018 by Leila O-AGM

Dear guest, Thank you for your kind words and the time you took to share them with us. It is great to hear that you enjoyed your stay with us and that your whole experience was perfect. We will take your comments for further encouragement with the team to ensure personal service and a warm welcome for your next visits. All the best,

Property Features

As a guest of The Willows Hotel, you'll find a vending machine, concierge services, and complimentary newspapers in the lobby. WiFi is free in public spaces. The business-friendly The Willows Hotel also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 4 levels
  • Built in 1906
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (26 km / 16.2 mi)
  • Train station: Chicago Clybourn Station (4 km / 2.5 mi)
  • Metro station: Diversy Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Willows Hotel offers 55 accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Willows
  • Willows Chicago
  • Willows Hotel
  • Willows Hotel Chicago
  • The Willows Hotel Hotel
  • The Willows Hotel Chicago
  • The Willows Hotel Hotel Chicago
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.