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Hotel Pal Cozumel

Property class: 3
Family-friendly 3-star hotel near Benito Juarez Park

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Photo gallery for Hotel Pal Cozumel

A couple sitting on a blue sofa in a modern hotel room with a motivational quote on the wall.
A modern bar area with a red wall, a wooden ceiling, and a view of the ocean.
A coastal cityscape with a cruise ship docked, a marina with various boats, and a central plaza with palm trees and a clock tower.
A hotel room with a large bed, a smaller bed, a wardrobe, and a door.
A bathroom with a pedestal sink, a toilet, and a mirror.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
15A Avenida Sur 106, Centro, Entre Benito Juarez y 1 Era Sur, Cozumel, QROO, 77600
  • Place, Central Plaza
    ‪3 min walk‬
  • Place, Benito Juarez Park
    ‪5 min walk‬
  • Place, Museo de la Isla de Cozumel
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪3 min drive‬

Room options

View all photos for Basic Studio Suite, 2 Double Beds

A couple sitting on a blue sofa in a modern hotel room with a motivational quote on the wall.

Basic Studio Suite, 2 Double Beds

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Family Apartment

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

About the area

Cozumel

Colonia Centro stay.Within a 10-minute walk of this Colonia Centro hotel, you'll find Benito Juarez Park and Cozumel Maritime Terminal. Also, Museo de la Isla de Cozumel is within half a mile (1 km) and Villa Blanca Reef is within 3 miles (5 km).

What's nearby

  • Central Plaza - 3 min walk - 0.3 km
  • Benito Juarez Park - 5 min walk - 0.4 km
  • San Miguel Church - 6 min walk - 0.6 km
  • Museo de la Isla de Cozumel - 8 min walk - 0.7 km
  • Cozumel Museum - 10 min walk - 0.8 km

Getting around

  • Cozumel Intl. Airport (CZM) - 6 min drive

Restaurants

  • ‪La Abuelita Drinks - ‬2 min walk
  • ‪Guisados - ‬2 min walk
  • ‪Woody's - ‬4 min walk
  • ‪Makaira Tacos y Sea Food Market - ‬3 min walk
  • ‪La Chi - ‬2 min walk

About this property

Hotel Pal Cozumel

Family-friendly 3-star hotel near Benito Juarez Park
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the family-friendly Hotel Pal Cozumel.

This 3-star Cozumel hotel is smoke free.

  • 12 guestrooms or units
  • Continental breakfast (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
Hotel Pal Cozumel offers 12 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies or patios. These individually furnished accommodations have separate dining areas and include desks and kitchen islands. 32-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (USD 15 per day)
  • Street parking available
  • Beach shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Dishwasher
  • Kitchen island
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (8:00 AM - 10:00 PM)
The check-in location differs from the property location; go to: [EN RECEPCION A SU LLEGADA]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Load the dishwasher
Gather used towels
Remove personal items and remove leftover food and drinks
Turn off the lights, lock the doors, and return the keys

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Pal Cozumel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned.

Property Registration Number 001-007-007271/2025

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pal Cozumel
Hotel Pal Cozumel Cozumel
Hotel Pal Cozumel Aparthotel
Hotel Pal Cozumel Aparthotel Cozumel

Frequently asked questions

How close is Hotel Pal Cozumel to the airport?

Hotel Pal Cozumel is 1.7 mi (6-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Hotel Pal Cozumel have an airport shuttle?

Airport shuttle services are not available at Hotel Pal Cozumel.

How close is Hotel Pal Cozumel to the beach?

This hotel is 6 mi (16-min drive) from Chankanaab Beach Adventure Park and 19.3 mi (252-min drive) from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does Hotel Pal Cozumel offer free breakfast?

Hotel Pal Cozumel offers free continental breakfast every day from 8:00 AM to 10:30 AM.

Is there a casino at Hotel Pal Cozumel?

No, there is no casino at this hotel.

What time is check-in at Hotel Pal Cozumel?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM.

Is there free parking at Hotel Pal Cozumel?

Free parking is not available at this hotel.

Does Hotel Pal Cozumel have a pool?

Hotel Pal Cozumel features an outdoor pool.

Does Hotel Pal Cozumel have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Hotel Pal Cozumel to downtown Cozumel?

Hotel Pal Cozumel is 1 mi away from San Miguel.

Hotel Pal Cozumel Reviews

Reviews

6.8
Rating 10 - Excellent. 7 out of 20 reviews
Rating 8 - Good. 3 out of 20 reviews
Rating 6 - Okay. 4 out of 20 reviews
Rating 4 - Poor. 2 out of 20 reviews
Rating 2 - Terrible. 4 out of 20 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, communication
Disliked: Amenities
La habitación tenía detalles como el televisor tenía daños en el audio el conteo sin baterías y la parrilla de la cocina no funcionaba
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Ampliamente recomendable

Un lugar tranquilo y bien ubicado, con desayuno rico y buen trato de los empleados.
Stayed 1 night in Mar 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities, communication
One of the worse hotel experiences I have had. Room was not clean. There were stains in the linen and towels. The walls and furniture were old and worn down. Staff was rude and not helpful. They insulted me and refused to accommodate our requests. I refused to stay in a place where I can’t trust its higiene during a pandemic, and left. They refused to return my money and I had to pay for two hotels.
Stayed 3 nights in Jan 2021
Verified review

8/10 Good

Liked: Room comfort

Small hotel, walking distance

For the Price, it was okay.
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Agradable para descansar

Mi experiencia fue agradable pudimos descansar
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Nice staff, loved the rooftop view.
Stayed 4 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen Hotel

La verdad me gusto el Hotel Me atendieron Bien La alberca estaba Limpia Las habitaciones Limpias Lo recomiendo
Stayed 1 night in Jan 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No hot water!

Although the price is dirt cheap the place felt rundown. Before it being a hotel it was an apartment complex. No running hot water, the breakfast was less than being continental, the bath towels were stained with (you couldn’t tell). Beds were not comfortable. Location was alright but your view was not anything spectacular, you were staring at a water tower.
Stayed 4 nights in May 2019
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Cleanliness

Somente para dormir

- piscina suja - quarto sujo - café da manhã mega fraco ( torrada, café e suco) - quarto igual o da foto - recepção com serviço regular.
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Place is ok

A little bit expensive for the confort you can get. Big room but very poor distribution. Nice terrace, but i found the walls are really low, for what I reccomend to be extra vigilant if you have kids The hotel offers a selection of bread with butter/jam/nutella and coffee in the morning (nice detail) It doesn’t have space in the bathroom to put your stuff. No vanity in the bathroom. Beds and pillows are just ok It doesn’t have elevators, so if you have any walking problem is not a place for you. Very close to tge ferry. Near the central market where you can eat at a very reasonable price
Stayed 2 nights in Mar 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
La atención, el wifi, la programación de tv y la terraza son excelentes.
Stayed 1 night in Dec 2018
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Staff & service
Los empleados muy serios, me dejaron encargado a mi llegada con otra persona de otro local. Un relajo poder ver las noticias por el sistema de tv que tienen Lipio, aire acondicilonado es de ventana no mini split. El desayuno solo es cafe, 1 pan y jugo no natural
Stayed 2 nights in Nov 2018
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities

Muchas cosas que mejorar

El supuesto bar, aun no esta abierto, despues de las 6 no hay nadie en recepcion, la tv es smart, y al internet ser pesimo, nunca funciono y como no hay quien te ayude despues de las 6, no hay nada que hacer en el lugar
Stayed 4 nights in Oct 2018
Verified review

2/10 Terrible

Awful! Awful! Awful!

Awful experience! The place was old and very dirty. The rooms were extremely loud and dark and felt unsafe. After 10 mins here I immediately checked out and cancelled my reservation. They refused to return my fee. The next morning I woke up to an unauthorized charge of $100. I wouldn’t suggest anyone stay here.
Stayed 1 night in Sep 2018
Verified review

6/10 Okay

Lugar bien

Lugar bien, pero se me hizo pague más de lo que cuesta
Stayed 1 night in Aug 2018
Verified review

6/10 Okay

Disliked: Staff & service

OCEANMAN PLACE

SOLO ESTUVE 7 HRS Y NO TUVE TIEMPO DE CONOCER LA TERRAZA, FALTA ESTACIONAMIENTO, ELEVADOR, Y UN POCO DE ILUMINACION, RECEPCION 24 HRS ASI COMO ALCUALIZAR LOS AIRES ACONDICIONADOS POR MINISPLITS QUE SON MENOS RUIDOSOS. PERO EN GENERAL BIEN EL LUGARCILLO
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente ubicación para todo

La atención es exelente y la vista es excelente la piscina es excelente para lo niños pequeños
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Stayed 1 night in Jun 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018