My family of four elected to stay at the hotel while visiting Edmonton for the weekend. Parking is extremely limited at this hotel, but that's understandable given the location. We were very disappointed to be woken up on the second night of our stay at 10:30 at night by the front desk, phoning demanding that we turn down our music and that they had had a noise complaint. The problem was it wasn't our room!when I told the front staff that they had in fact woken me and my family up she said no we got a complaint from your room turn down your music. I immediately went down to the front desk and asked them to come up and verify where the music was coming from. She said that the music was coming from our room and that another room had called and complained when I explained to them that it was not my room. They offered me a $25 shell gift card without so much as an apology. I asked them to have one of their team members come up to the room to verify that, in fact, it was not my room as I wanted no further trouble. They sent their maintenance man by the name of Gabriel, who is very kind and polite, and he realized that the room was seven doors away from ours. I saw him knock on the door, and I returned to my room the next day, I asked to speak with a manager, and there was none on site so later that evening again went and asked for the manager, and she did apologize and let me know the protocol had not been followed, but the rudeness of the front desk was poor. Also poor breakfast