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Hotel Puerta América

5.0 star property
Family-friendly 5-star hotel near Gran Via

Choose dates to view prices

Photo gallery for Hotel Puerta América

Porch
Seasonal outdoor pool
2 bars/lounges, poolside bar
Zaha Hadid Space Club
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping

Explore the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • WiZink Center
    ‪3 min drive‬
  • Bernabéu Stadium
    ‪4 min drive‬
  • Gran Via
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪9 min drive‬

Room options

View all photos for Zaha Hadid Space Club

Zaha Hadid Space Club

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(47 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Living room

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Madrid

Chamartín stay.Your stay at this Chamartín hotel places you within 2 miles (3 km) of Bernabéu Stadium and WiZink Center. Gran Via and El Retiro Park are also within 3 miles (5 km).

What's nearby

  • WiZink Center - 3 min drive - 1.8 km
  • Bernabéu Stadium - 4 min drive - 3.2 km
  • Gran Via - 5 min drive - 3.9 km
  • Prado Museum - 6 min drive - 4.3 km
  • El Retiro Park - 6 min drive - 6.8 km

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Casa Jorge - ‬7 min walk
  • ‪Rías Bajas Restaurante - ‬4 min walk

About this property

Hotel Puerta América

Family-friendly 5-star hotel near Gran Via
Hotel Puerta América offers its guests a fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A business center and 5 meeting rooms are available. A rooftop terrace, a library, and multilingual staff are also featured at the luxury Hotel Puerta América. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 1 building
  • 315 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Hotel Puerta América offers 315 accommodations with safes and hair dryers. A pillow menu is available. Digital television is provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, German, Italian, Spanish

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from June 16 2025 to June 26 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 23 and close September 15.
  • Pool access available from 11:00 AM to 8:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 897 reviews
Rating 8 - Good. 259 out of 897 reviews
Rating 6 - Okay. 85 out of 897 reviews
Rating 4 - Poor. 47 out of 897 reviews
Rating 2 - Terrible. 18 out of 897 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Maria Teresa

Liked: Cleanliness, staff & service
In my opinion, it's a good hotel ma it needs a renovation
Stayed 3 nights in Feb 2025

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Xiomara

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

sooshin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Excellent with few missing puzzles.

I stayed at a room designed by late Zaha Hadid. I felt if I was in another planet thanks to her extraordinary design taste. The location was good as it was only 5 minutes away from a subway station. Downside was there was no coffee maker (which is a standard at any hotel in the world) and they do not provide water bottles expect first two bottles no matter how long you stay (I stayed 3 nights).
Stayed 3 nights in Feb 2025

10/10 Excellent

jerry

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Rose

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2025

8/10 Good

Valeria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Madrid

Arrived on a beautiful sunny day. The check in was seamless and the staff was very friendly. The rooms are themed and very clean and functional. I stayed on the second floor and I can assure you that there was no noise from outside. Only complaint was that the electrical plugs were not by the bedside and there was a steamer instead of an iron. But major problems, but I had to learn to steam in short time. The staff was friendly and helpful, the hotel was safe and well situated for my business purposes. All in all I would go back.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jose, Marbella

Stayed 1 night in Feb 2025

8/10 Good

Cameron

Stayed 1 night in Feb 2025

6/10 Okay

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Edgar

Stayed 3 nights in Jan 2025

8/10 Good

Lynsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Yaneysis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

10/10 Excellent

Igor

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient and friendly hotel. Each floor has a unique design, but without compromising convenience for "creativity". The staff is iinvariably helpful and responsive - with both internal hotel matters and outside bookings and recommendations. Not in the very center of the city. Yet, the hotel is just a 15 mins trip from the airport and it has a short and easy public transport, walking and taxi connection to the central parts of Madrid, as well as to various parks and attractions around town.
Stayed 4 nights in Dec 2024

10/10 Excellent

Shakira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our new go-to hotel in Madrid

It was our first time at Hotel Puerta de America and we loved it! We enjoyed grabbing a meal and drinks with friends on the rooftop. We also appreciated the excellence of the housekeeping staff. Every day, we would come back to a room that was immaculately clean and stocked with fresh towels & bathroom amenities. The bed was also spacious and super comfy. We’ll definitely be back!
Stayed 4 nights in Jan 2025

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern and near Metro

We have a great week at the hotel, was beautiful and with close access to the metro. Employees were friendly and assisted at all times, buffet area was great and my family enjoy the hotel. Definitely would comeback back on another trip to Madrid, is not in the center but the are is perfect and have good restaurants near. Raul from Puerto Rico 🇵🇷 Quality Properties PR
Stayed 6 nights in Dec 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Dont let them book you the Star Wars floor

They put us on a floor called Star Wars. The room was so bare it was like staying in a YMCA. My wife booked this as a treat as she stayed there in the summer and said it was a luxurious hotel. The rest of the hotel was luxurious. Our room definitely wasn’t.
Stayed 1 night in Dec 2024

8/10 Good

Asnath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a futurist hotel. Looks really good and all the floors are unique and differents. Overall the room was clean, but the carpet was very dirty, which was unpleasant. Also, maybe the rooms should come with some instructions, cause we found it super complicated to adjust the AC.. We couldn't figure it out, and after multiple attempts, decided to call staff for help. Overall great experience! Also the restaurant has really good food, and their sweet sureau was fire!
Stayed 4 nights in Oct 2024

10/10 Excellent

Oscar

Stayed 2 nights in Nov 2024

10/10 Excellent

Tannis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Pawan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Mr Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Cintia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy place!
Stayed 2 nights in Nov 2024