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Hotel Puerta América

5.0 star property
Family-friendly 5-star hotel near Gran Via

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Photo gallery for Hotel Puerta América

Porch
Reception
Front of property - evening/night
2 bars/lounges, poolside bar
Seasonal outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Place, Torres Blancas
    ‪3 min walk‬
  • Place, Plaza de Toros de Las Ventas
    ‪15 min walk‬
  • Place, Paseo de la Castellana
    ‪19 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪10 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(62 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

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About the area

Madrid

Chamartín stay.Your stay at this Chamartín hotel places you within 2 miles (3 km) of Movistar Arena and Bernabéu Stadium. Gran Via and El Retiro Park are also within 3 miles (5 km).

What's nearby

  • Torres Blancas - 3 min walk - 0.3 km
  • Plaza de Toros de Las Ventas - 15 min walk - 1.3 km
  • Calle de Alcalá - 18 min walk - 1.5 km
  • Paseo de la Castellana - 19 min walk - 1.6 km
  • Movistar Arena - 3 min drive - 2.5 km

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive

Restaurants

  • ‪Skynight - ‬1 min walk
  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪la chalana - ‬4 min walk
  • ‪Santito Madrid - ‬8 min walk
  • ‪La Tagliatella - ‬8 min walk

About this property

Hotel Puerta América

Family-friendly 5-star hotel near Gran Via
Hotel Puerta América offers its guests a fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A business center and 5 meeting rooms are available. A rooftop terrace, a library, and multilingual staff are also featured at the luxury Hotel Puerta América. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 1 building
  • 315 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Hotel Puerta América offers 315 accommodations with safes and hair dryers. A pillow menu is available. Digital television is provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 23 and close September 15.
  • Pool access available from 11:00 AM to 8:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Hotel Puerta América Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews
Rating 8 - Good. 286 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kathryn

Stayed 1 night in Nov 2025

10/10 Excellent

Pablo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with great art and location.
Stayed 4 nights in Nov 2025

6/10 Okay

Jose M

Liked: Cleanliness, amenities, property conditions & facilities
A/c does not work properly
Stayed 2 nights in Nov 2025

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and an amazing experience!
Stayed 3 nights in Nov 2025

10/10 Excellent

Nadeem

Stayed 1 night in Nov 2025

10/10 Excellent

keith, wigan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
Stayed 1 night in Nov 2025

10/10 Excellent

Trutz

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect the rooms was so beautiful
Stayed 2 nights in Oct 2025

10/10 Excellent

LUIS G

Liked: Cleanliness, amenities, property conditions & facilities
My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
Stayed 2 nights in Oct 2025

10/10 Excellent

Kwan Wai

Stayed 2 nights in Oct 2025

8/10 Good

Huizhuo

Stayed 1 night in Oct 2025

10/10 Excellent

Josselyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
Stayed 3 nights in Oct 2025

8/10 Good

Christopher

Liked: Staff & service, room comfort
The hotel itself is impressive however, we entered our room and the carpet was a very light colour and there was stains on it everywhere which made us feel like the room was not clean. The blackout blind was broken and when we reported they temp fixed it then repaired following day. Staff service was great however in our opinion the rooms require attention to detail and cleanliness standard raised.
Stayed 2 nights in Sep 2025

10/10 Excellent

Samuel

Stayed 2 nights in Sep 2025

6/10 Okay

Adila

Travelled with partner
Disliked: Staff & service
Rooms are weird, no kettle or mirrors. No gluten free food in the restaurants only minimal at breakfast. Sky bar was absolutely rude not welcoming at all. Apart from the metro being close that is the only thing going for it. It’s a very corporate business hotel not comfy for leisure.
Stayed 6 nights in Sep 2025

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a bad place to stay

Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.
Stayed 4 nights in Sep 2025

8/10 Good

keith, wigan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff. Food could have been better and gym equipment basic
Stayed 2 nights in Sep 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ahmed Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. I Will choose it again if I decide to come back. Highly recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Stayed 3 nights in Jul 2025

10/10 Excellent

Nuno David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city.
Stayed 1 night in Jul 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, good location.

Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional.
Stayed 4 nights in Jun 2025

8/10 Good

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien!

Plusieurs services sont proposés. La chambre est spacieuse. La décoration est originale. Nous avons eu un pépin avec la climatisation durant la nuit. Le personnel parlait uniquement en espagnol. Il a été difficile de parvenir à se comprendre.
Stayed 2 nights in Jun 2025