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5.0 out of 5

"The view and the location are great! The service was WOW! The people at the reception were super attentive, kind and ready to help and explain things ... " More

By a verified traveller on Sat 23 Nov 2019

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Hotel Description

4-star spa hotel near Plaza Mayor

City center stay

You'll be steps from Plaza Mayor and within a 10-minute walk of Royal Palace of Madrid with a stay at this Madrid Centro hotel. Thyssen-Bornemisza National Museum and Prado Museum are also within 2 miles (3 km).

Full-service spa, dining

A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Enjoy the gym and perks like free WiFi. You'll appreciate the seasonal outdoor pool, bar/lounge, and laundry facilities.

Premium Room (Plaza Mayor)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Plaza Mayor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (Plaza Mayor)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pestana Plaza Mayor Madrid ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Pestana Plaza Mayor Madrid

Everyone (2) Couples (1) Family (1)
5 out of 5

Posted by on 12 Nov. 2021

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5 out of 5
The view and the location are great! The service was WOW! The people at the reception were super attentive, kind and ready to help and explain things about the city ... One suggestion: it would be a good idea if you had USB cellphone charging station.

Posted by , from USA on 23 Nov. 2019

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Comment from Hotel Management

2 Dec. 2019 by Guest experience

Dear Mrs Natasa, Thank you for choosing Pestana Plaza Mayor Madrid and for taking the time to give us your feedback on your stay with us. We were pleased to hear that you enjoyed the location and comfort of our rooms, as well as the service provided by our team. Our guests’ comments are very important to us because we work hard every day to provide them with an excellent service. Thank you very much for your recommendation! We look forward to welcoming you again soon at Pestana Plaza Mayor Madrid. Best regards,

5 out of 5
This hotel had the most beautiful and clean pools both on the roof and downstairs in the spa. The staff went above and beyond to help Make my birthday stay incredible . you can go to the lounge and look out at Plaza Mayor. From the food to the room the staff at the front desk to the spa and the spa services I will definitely be back.thank you again .

Posted by on 4 Sep. 2019

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Comment from Hotel Management

8 Sep. 2019 by Guest Experience Manager

Dear guest, On behalf of the staff at Pestana Plaza Mayor Madrid, I would like to take the opportunity to personally thank you for your feedback. It is very important for us to know that you had a pleasant stay with us. We look forward to hosting you again soon at our hotel. Best regards, Pestana Collection Hotels

5 out of 5
It was very nice - breakfast was fabulous, rooms very comfortably and the staff was wonderful - so very helpful, and friendly. One suggestion - have a top sheet on the bed so if someone doesn't want to sleep with the heavy comforter, they can use the sheet.

Posted by on 15 Jul. 2019

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Comment from Hotel Management

18 Aug. 2019 by Guest Relations Manager

Dear guest, Thank you very much for your feedback on your stay at our hotel. We are happy to hear that you enjoyed the experience and our team’s dedicated and professional service. It was a great pleasure for us to welcome you as our guest and we look forward to welcoming you to Pestana Plaza Mayor Madrid again soon. Best regards, Pestana Collection Hotels

About the Pestana Plaza Mayor Madrid

Location Calle Imperial, 8, Madrid, 28012

Property Features

Pestana Plaza Mayor Madrid offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A seasonal outdoor pool, a fitness center, and a library are also featured at Pestana Plaza Mayor Madrid. This 4-star Madrid hotel is smoke free.

  • 87 guestrooms or units
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Train station: Madrid Principe Pio Station (2.1 km / 1.3 mi)
  • Metro station: Tirso de Molina Station (0.4 km / 0.2 mi)

Room Amenities

Pestana Plaza Mayor Madrid offers 87 accommodations with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include bathrobes, designer toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Espresso maker
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:00 AM.

Terraza Plaza Mayor - This restaurant serves lunch and dinner.

Café de la Plaza – Pátio - This café specializes in Regional cuisine and serves light fare only. Open select days.

Bar - Onsite cocktail bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Online Penalty Collection
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Masks are not compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Nearby parking fee: EUR 35 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pestana Plaza Mayor Hotel Madrid
  • Pestana Plaza Mayor Hotel
  • Pestana Plaza Mayor Madrid
  • Hotel Pestana Plaza Mayor Madrid
  • Madrid Pestana Plaza Mayor Hotel
  • Hotel Pestana Plaza Mayor
  • Pestana Plaza Mayor Madrid Hotel
  • Pestana Plaza Mayor Madrid Madrid
  • Pestana Plaza Mayor Madrid Hotel
  • Pestana Plaza Mayor Hotel
  • Pestana Plaza Mayor
  • Hotel Pestana Plaza Mayor Madrid Madrid
  • Madrid Pestana Plaza Mayor Madrid Hotel
  • Hotel Pestana Plaza Mayor Madrid
  • Pestana Plaza Mayor Madrid Madrid
  • Pestana Plaza Mayor Madrid
  • Pestana Plaza Mayor Madrid Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.