Ratings based on 1,083 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 2, 2024
The rom temperature is the only concern. It was hot in the room.
Comment from Hotel Management
Apr. 2, 2024 by Isabel Fraga-Mojinson, Hotel Management
Thank you for choosing to stay with us ! We truly appreciate your feedback. We hope to be able to welcome you again soon !
by A traveller
Posted Mar. 3, 2024
The hallways have limited lighting as does the room. It’s not in a great neighborhood and there is nothing around it for dining or shopping. The staff is friendly but I would not recommend this property to women.
Comment from Hotel Management
Mar. 3, 2024 by Clare, Hotel Management
Thank you for choosing to stay with us ! We hope to be able to welcome you again soon !
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Feb. 6, 2024 by Isabel Fraga-Mojinson, Hotel Management
Thank you for choosing to stay with us! We truly appreciate your feedback.We hope to be able to welcome you again soon !
by A traveller from florence
Posted Jan. 29, 2024 on Expedia
I wouldn't choose this property. First it looks differently then the pictures. A guy on the staff was nice until i returned to the desk because they gave me a double room when i prepaid for a King. He had the nerve to tell me because i used a third party my reservation wasn't priority so they gave the Kings to people who booked direct. When i asked for a refund another employee stepped in and conveniently changed my room. I did get the Uber from the airport, however upon check out i called downstairs and was told the Uber system was down so i had to pay my own way back to the airport. The room i was in smelled like urine. Im guessing because a pet went on the carpet. The room was dark. It doesn't have enough lighting. I'd say pay a few more dollars to stay somewhere else. Its not a walkable area because it doesn't offer but a few places to eat.
Comment from Hotel Management
Jan. 30, 2024 by Isabel Fraga-Mojinson, Hotel Management
Thank you for bringing your experience to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. We understand your concerns, and we deeply regret that your expectations were not met.
by A traveller from Rockford
Posted Jan. 28, 2024
Easy to stay here.
Comment from Hotel Management
Jan. 30, 2024 by Clare, Hotel Management
Thank you for choosing to stay with us ! We truly appreciate your feedback !We hope to be able to welcome you again soon !
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Isabel Fraga-Mojinson, Hotel Management
Thank you for bringing your experience to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. We understand your concerns, and we deeply regret that your expectations were not met.
by A traveller
Posted Jan. 28, 2024 on Expedia
good to stay
Comment from Hotel Management
Jan. 28, 2024 by Clare, Hotel Management
Thank you for choosing to stay with us ! We truly appreciate your feedback !We hope to be able to welcome you again soon !
by A traveller
Posted Jan. 28, 2024 on Hotels
Nice hotel- rooms have high ceilings and long hall between beds and door so removes you from hallway noise.
Only wish- that shower included a handheld.
Comment from Hotel Management
Jan. 30, 2024 by Clare, Hotel Management
Thank you for choosing to stay with us Judith ! We truly appreciate your feedback ! We hope to be able to welcome you again soon !
by A traveller
Posted Jan. 28, 2024 on Expedia
Great customer service
Comment from Hotel Management
Jan. 28, 2024 by Clare, Hotel Management
Thank you for choosing to stay with us ! We truly appreciate your feedback !We hope to be able to welcome you again soon !
by A traveller
Good hotel before and after a cruise
Posted Jan. 27, 2024 on HotelsWe stayed before and after a cruise. The pickup to and from the airport was prompt. The staff was very helpful and friendly. I liked the fluffy comforter and cozy bed because I got a solid night’s sleep.
Comment from Hotel Management
Jan. 28, 2024 by Clare, Hotel Management
Thank you for choosing to stay with us ! We truly appreciate your feedback !We hope to be able to welcome you again soon !
