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4.5 out of 5

"This property is absolutely beautiful, but I don’t think it’s justifiable for the price. Everything there is super expensive but The express passes th ... " More

By a verified traveller on Wed 05 Jan 2022

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Hotel Description

Family-friendly 4-star hotel near Universal CityWalk

Florida Center stay

Within a 15-minute walk of this Florida Center hotel, you'll find Universal CityWalk and Universal Studios Florida. Universal’s Islands of Adventure and Universal’s Volcano Bay are also within 2 miles (3 km).

Poolside dining

A full-service spa, 5 restaurants, and 3 outdoor pools are all featured at this hotel. Bring the family and enjoy the free theme park shuttle, waterslide, and kid-friendly dining. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi.

Room, 1 King Bed, Non Smoking, Garden View (Exclusive Universal Park Benefits)

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $733* Per night/room 7 Apr. - 8 Apr.

Room, 2 Queen Beds, Non Smoking, Bay View (Exclusive Universal Park Benefits)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Accessible, Garden View (Roll-In Shower) (Exclusive Universal Park Benefits)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Club Room, 2 Queen Beds, Non Smoking (Exclusive Universal Park Benefits)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Non Smoking (Exclusive Universal Park Benefits)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Garden View (Hearing) (Exclusive Universal Park Benefits)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Universal’s Loews Portofino Bay Hotel ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Universal’s Loews Portofino Bay Hotel

Everyone (11)
4 out of 5
This property is absolutely beautiful, but I don’t think it’s justifiable for the price. Everything there is super expensive but The express passes that come with the stay was a huge bonus. Also the transportation is nice but at night you will wait a long time for a boat to come to city walk. Momma dellos was an amazing restaurant, definitely recommend

Posted by on 5 Jan. 2022

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5 out of 5

Posted by on 27 Dec. 2021

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5 out of 5
Friendly staff and very quiet rooms. Water taxis to nearby attractions were always prompt and efficient.

Posted by on 31 Oct. 2019

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5 out of 5

Posted by on 12 Sep. 2019

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1 out of 5

Posted by on 5 Sep. 2019

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5 out of 5
Very helpful staff with water taxis running to Universal CityWalk every 15 minutes during the day, although it is a pleasant roughly 1 mile walk along the river or a bus ride. The beach pool is excellent - my children loved it, and poolside service was great with a bar and grill in the pool area. When choosing a hotel, it is important to factor in the prices of Express passes, which you automatically are given if you stay at this property. For the days of spring break, this was an over $400 value. Plus, the magic hour in the morning is invaluable. The express passes save you soooo much time waiting in line.

Posted by on 28 Mar. 2018

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5 out of 5

fabulous in every way

Pros: everything
delightful staff,excellent,spa,good food,loved the opera

Posted by , from boston on 21 Feb. 2018

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5 out of 5
Loved the many dining options, the choices of pools and overall feel of the Portofino. Would definitely recommend to anyone wanting a little more luxury during a Universal vacation.

Posted by on 21 Apr. 2017

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4 out of 5

very nice hotel close to universal

hotel was great, housekeeping left a little to be desired. called for towels twice and they came an on the late side almost ever day, after 3 or 4 pm. to their defense it was a busy week, easter week. everything else was great.

Posted by , from new york on 15 Apr. 2017

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5 out of 5

Amazing boutique hotel

We loved our stay at this charming hotel. The harbor provides a beautiful setting and we took so many photos. The staff was attentive and quickly responded to our requests. We enjoyed taking the water taxi over to Universal and used the Express Passes in the park. We would definitely stay here again!

Posted by , from Portage MI on 10 Apr. 2017

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About the Universal's Loews Portofino Bay Hotel

Location 5601 Universal Blvd, Orlando, FL 32819

Property Features

Universal’s Loews Portofino Bay Hotel offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a sauna. There are 5 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 42000 square feet (3902 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the family-friendly Universal’s Loews Portofino Bay Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Orlando hotel.

  • 750 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 42000 sq ft of conference space
  • 3902 sq m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Universal’s Loews Portofino Bay Hotel offers 750 accommodations with iPod docking stations and safes. 42-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Bice Ristorante - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Mama Dellas Ristorante℠ - This restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Trattoria del Porto™ - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Sal's Market Deli - This bistro serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Splendido Bar & Grill - This restaurant is located by the pool. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. Contactless check-out is available.

  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Food service has been amended for enhanced safety
  • Guests must provide a copy of their government-issued photo I.D. in advance

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5–40 for adults, and USD 5–20 for children
  • Covered self parking fee: USD 31 per night (in/out privileges)
  • Valet parking fee: USD 40 per night
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Loews Portofino
  • Loews Hotel Universal
  • Loews Portofino Bay Hotel Universal Orlando
  • Loews Portofino Bay Hotel Universal Orlando Orlando
  • Loews Portofino Bay Universal Orlando
  • Loews Portofino Bay Universal Orlando Orlando
  • Loews Portofino Hotel
  • Portofino Hotel Universal
  • Portofino Loews Hotel
  • Universal Portofino Hotel
  • Universal's Loews Portofino Bay Hotel Orlando
  • Universal's Loews Portofino Bay Orlando

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.