Note fondée sur 868 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2019 sur Expedia
: Très bon prix pour la qualité
À 10 minutes du centre ville de Phœnix
Le personnel était très gentil
- /: J’ai trouvé une bestiole dans la chambre et dans les corridors.
Commentaires de Gestion de l’hôtel
9 oct. 2019 par Hotel Management , Gestion de l’hôtel
Noemy, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location close nearby downtown was perfect for your needs. We look forward to welcoming you again the next time you visit our area.
Sincerely,
Hotel Management
par un voyageur
Publié le 21 oct. 2018 sur Expedia
Pratique mais vraiment dans un mauvais état. Propre mais tout juste.
Commentaires de Gestion de l’hôtel
22 oct. 2018 par Hotel Management, Gestion de l’hôtel
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience.
Sincerely,
Hotel Management
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Quiet
par un voyageur
Gross!
Publié le 19 févr. 2024 sur HotelsI wasted $600 on this hotel. There were no toiletries in the room and no coffee pot or hair dryer. The carpet was gross and it smelled musty. The shower faucet would not quit running. I asked 3 times for a hair dryer, and was told they were all checked out. Why is the not one in every room? The front desk wasn’t really helpful. Unless you need a kitchen for some reason, do not waste your money. The bed was hard and didn’t have a real comforter, just a sheet and thin blanket. I expected a much better stay for $200 a night. It was gross.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay with us. Your feedback regarding the lack of toiletries, amenities, and maintenance issues is concerning, and we will address these matters promptly to ensure a more comfortable experience for our guests. Regarding the availability of hair dryers, we understand your frustration and will review our inventory management to provide better accessibility for all guests. Your comments are taken seriously, and we appreciate the opportunity to improve. We regret that we did not meet your expectations, and we hope to have the chance to regain your trust in the future with a more enjoyable stay.Sincerely,Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The refrigerator didn't work , there were No cup, plates or utensils. Kitchen gfi plug didnt work. You had to be Hercules to turn off bath faucet completely. WORST ONE I'VE EVER STAYED IN!!! THEY ALSO CHARGED $25 per dog- per night!!! What a rip off!
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jeanette, We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback regarding the refrigerator, kitchen amenities, and maintenance issues is concerning, and we will address these matters with urgency to ensure they are promptly resolved. Please know that kitchenette items are available upon request at our front desk, and we regret any misunderstanding regarding this matter. Regarding the pet fee, we understand your frustration and will review our policies to ensure clarity for our guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to regain your trust in the future with a more positive experience.Sincerely,Hotel Management
par un voyageur
Publié le 18 févr. 2024 sur Hotels
par un voyageur
Airport waiting trip
Publié le 12 févr. 2024 sur HotelsWe were waiting for a flight. It was a short notice booking. It was a good stay for the night. Bad area to be around no restraunts or anything but a comfortable enough bed and shower was good.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Stephanie, Thank you for sharing your review of your stay with us. We are pleased to know you enjoyed so many aspects of your stay. However, we apologize for our location not meeting your expectations. It was a pleasure having you as our guest, and we hope to have another opportunity to host you anytime you are in the area. Sincerely,Hotel Management
par un voyageur
Publié le 11 févr. 2024 sur Hotels
No cuenta con servicio de traslado aeropuerto hotel aeropuerto, lo demás excelente
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Juan, Thank you for reviewing your stay at our hotel. We are glad your overall stay was pleasant. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet some of your expectations. We look forward to welcoming you again the next time you are in the city.Sincerely,Hotel Management
par un voyageur
Publié le 11 févr. 2024 sur Expedia
par un voyageur de yuma
Publié le 11 févr. 2024 sur Expedia
Close to airport
