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Isabella Boutique Hotel

3.0 star property
3-star beach hotel near Playa del Carmen Maritime Terminal

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Photo gallery for Isabella Boutique Hotel

White sand, beach bar
Outdoor pool, sun loungers
Courtyard
Building design
Porch

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Housekeeping
  • Pool
  • 24/7 front desk

Explore the area

View in a map
Calle 14 Norte y la Playa, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Triple Room, Multiple Beds

Deluxe Triple Room, Multiple Beds

Deluxe Triple Room, Multiple Beds

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Superior Double Room, Pool View

Superior Double Room, Pool View

Superior Double Room, Pool View

  • 23 sq m
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Deluxe Quadruple Room, Multiple Beds, Ocean View

Deluxe Quadruple Room, Multiple Beds, Ocean View

Deluxe Quadruple Room, Multiple Beds, Ocean View

  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Playa del Carmen

Heart of Playa del Carmen.A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and within a 5-minute walk of Quinta Alegría Shopping Mall. 3D Museum of Wonders and Mamitas Beach are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬4 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬4 min walk
  • ‪Mandala - ‬2 min walk
  • ‪Quick Delights - ‬5 min walk
  • ‪La Caprichoza - ‬4 min walk

About this property

Isabella Boutique Hotel

3-star beach hotel near Playa del Carmen Maritime Terminal
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and barbecue grills are also featured at Isabella Boutique Hotel.

This 3-star Playa del Carmen hotel is smoke free.

  • 20 guestrooms or units
  • 4 levels
  • 2 buildings
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Isabella Boutique Hotel offers 20 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Languages

Catalan, English, Italian, Spanish

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant
  • Couples/private dining

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per person (roundtrip)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Playa del Carmen
Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Playa del Carmen
Hotel Isabella Boutique Hotel Playa del Carmen
Playa del Carmen Isabella Boutique Hotel Hotel
Hotel Isabella Boutique Hotel
Isabella Boutique
Isabella Playa Del Carmen
Isabella Boutique Hotel Hotel
Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Hotel Hotel Playa del Carmen

Isabella Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 27 out of 68 reviews
Rating 8 - Good. 17 out of 68 reviews
Rating 6 - Okay. 13 out of 68 reviews
Rating 4 - Poor. 2 out of 68 reviews
Rating 2 - Terrible. 9 out of 68 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Deborah, Orlando

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I chose this hotel based on old reviews. They probably have been closed for months due to COVID and reopened in the worst conditions possible. The room is dirty and smells like mold, the towels looked old and dirty, the bathroom was filthy and I could not dare to walk without shoes in the room NO WIFI in the room, not always the breakfast was available and to complete the disaster we saw a HUGE RAT outside the room!
Stayed 7 nights in Dec 2020

2/10 Terrible

Robert

Stayed 3 nights in Dec 2020

2/10 Terrible

Arnold

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor

The only person that was helpful was Danny. He should be the manager.
Stayed 3 nights in Dec 2020

8/10 Good

Natalia

Business traveller
Liked: Staff & service
Me gustó que los encargados siempre me atendieron con amabilidad, aunque me hubiera gustado que la manija del baño no se cayera y que se le pudiera bajar al retrete, aparte de que no proporcionan ni shampoo ni acondicionador.
Stayed 2 nights in Dec 2020

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as advertised

Whole on vacation we decided to see if we could get a hotel closer to the beach. we found the hotel and the pictures looked great and decided to book. shortly thereafter we were walking back to our existing hotel and decided to walk by the new one all excited to see it. Unfortunately what we saw wasn't the same as what the pictures were. In all honesty the place looked closed. we decided that wasn't where we wanted to stay and within a few hours of making the reservation we were trying to cancel. Hotels.com attempted to reach the hotel for three days, when somebody finally answered they declined our request for a refund. We continued our vacation elsewhere and had to pay for rooms we didn't use.
Stayed 2 nights in Nov 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2020

10/10 Excellent

Eb, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Perfect. Five stars. I travel solo and felt safe, cleaning was excellent. Staff even better. Highly recommend
Stayed 2 nights in Nov 2020

8/10 Good

Bajalo4, Chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just what you need to come in from an action packed day...basic shower and bed...but very clean.
Stayed 1 night in Oct 2020

8/10 Good

MariaElena, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable hotel to stay a few nights. There's no TV. The Martina Beach Club with which they have an agreement with is pretty far away. I wish they'd have an agreement with a closer one. Since I stayed during the pandemic and right after Delta came through, the hotel was pretty quiet. The Argentinean ladies at reception were nice.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Mandy, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little hidden gem. Nice facility to crash after a day out adventuring.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a blast, Love your place

All the people who works there are incredible. Best location near the Clubs, beach and main street. Gracias Maj@s, We had a blast.
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved this place, very close to beach and market but nice and quiet
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Solid Hotel, Good Price

Photos are accurate. The AC was broken in the room but everything else was as advertised. Good service, nice pool, and excellent location. It was quiet at night, as well, so sleeping was not an issue.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Basic accommodations. The air smelled of rotten fish.
Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
It’s a cute property, the bungalows are adorable, but very basic, basically just a room to sleep in. No televisions, hot water works sporadically, basic pool, & the beach nearby is not pretty and the air outside stinks like dead fish. I believe they have a restaurant there but never offer or showed us a menu. I wouldn’t stay there again.
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, our stay was a good one. Rooms are very neat, cozy, they work for what we wanted them for. We stayed there for 5 days and really only use it to sleep since we were all over town throughout the day. I'd give it a 4.5 stars out of 5. The only thing that could use some improvement is the Wifi, we stayed in the Brisa room and the signal there was kinda of weak, I'm assuming it was because the modem was somewhat at a distance. I would recommend this hotel for sure
Stayed 4 nights in Apr 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go to accommodation in Playa

Great location and family run establishment. Close to everything but out of the way enough to be quiet at night. Host Jose and family very eager to help but not intrusive
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute boutique hotel, everything you need, amazing staff, very relaxed and right in the heart of Playa del Carmen. Definitely recommend this property
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you for a lovely stay

We loved staying here! Very basic, very cute and clean little beach bungalow. The beach is right around the corner, the pool area was pretty and quiet. Very central to all the night life. The staff was very nice and helpful. We will be back
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019

8/10 Good

Karoliina, New York, NY

Travelled with group
Liked: Staff & service, property conditions & facilities
Cozy cabañas slightly off of the busy street. Staff is friendly and attentive. We couldn’t lock our back door which we were a bit nervous about, and had a slight problem with ants in our room. All in all a great place to stay and we would highly recommend!
Stayed 7 nights in Dec 2018

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an ok place for a one night stay.
Stayed 1 night in Jul 2018

6/10 Okay

Peter

Liked: Cleanliness, staff & service

A quiet and unassuming place.

I was there for a quiet time and for that it was fine. Very basic but everything very gracious. I was left alone which was what I was looking for. Pool closed half way through my time there and that was sad. But the people who ran it were very kind and gracious.
Stayed 10 nights in Jun 2018