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Hotel Los Itzaes by 5th av

Property class: 3
3-star hotel near Quinta Avenida

Choose dates to view prices

Photo gallery for Hotel Los Itzaes by 5th av

A dining area with hanging plants, a tiled floor, and a bicycle in the background.
A hotel lobby with a sofa set, two potted plants, and a wall-mounted artwork.
A hotel lobby with a reception desk, a chandelier, and potted plants.
A hotel room with a bed, a chair, a table with a potted plant, and a view of greenery through an open window.
A poolside area with a woman sitting on the edge, red lounge chairs, and a red umbrella.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Avenida 10 Lote 3 Esquina calle 6 BIS, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Single Room Standard

Minibar, in-room safe, blackout drapes, soundproofing

Single Room Standard

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room Standard with View

Minibar, in-room safe, blackout drapes, soundproofing

Double Room Standard with View

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Triple Room Standard with View

Minibar, in-room safe, blackout drapes, soundproofing

Triple Room Standard with View

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

A hotel room with a large bed, a desk, and a chair.

Standard Room

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with two beds, a desk, a lamp, and a window with curtains.

Standard Double Room

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite

A hotel room with a bed, a TV, a desk with a chair, and a lamp.

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, two bedside tables with lamps, a wooden dresser, a chair, and a dining table.

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the area

Playa del Carmen

Heart of Playa del Carmen.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Mercado Playa del Carmen and Chabad Playa del Carmen are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Central Square - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playacar Beach - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mercado 174 - ‬2 min walk
  • ‪Morgan's Tabacco Shop - ‬2 min walk
  • ‪Yum Yum - ‬1 min walk
  • ‪El Charco De Las Ranas Grill - ‬2 min walk
  • ‪Santino - ‬2 min walk

About this property

Hotel Los Itzaes by 5th av

3-star hotel near Quinta Avenida
There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a library, and a terrace are also featured at Hotel Los Itzaes by 5th av.

This 3-star Playa del Carmen hotel is smoke free.

  • 16 guestrooms or units
  • 4 levels
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • No smoking on site
  • 1 conference room
Hotel Los Itzaes by 5th av offers 16 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Cable television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (USD 15 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 10 for adults and USD 7 to 10 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per day, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 7 to 10 for adults, and USD 7 to 10 for children
  • Airport shuttle fee: USD 130 per vehicle (roundtrip)
  • Nearby parking fee: USD 15 per day (16 ft away)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 10 per pet, per day
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Itzaes
Los Itzaes
Los Itzaes Hotel
Los Itzaes Hotel Playa Del Carmen
Los Itzaes Playa Del Carmen
Hotel Los Itzaes
Los Itzaes Hotel Riviera Maya/Playa Del Carmen, Mexico
Los Itzaes Hotel
Los Itzaes By 5th Av Carmen
Hotel Los Itzaes by 5th av Hotel
Hotel Los Itzaes by 5th av Playa del Carmen
Hotel Los Itzaes by 5th av Hotel Playa del Carmen

Frequently asked questions

How close is Hotel Los Itzaes by 5th av to the airport?

Hotel Los Itzaes by 5th av is 22 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Los Itzaes by 5th av?

As of Aug 19, 2026, prices found for a 1-night stay for 2 adults at Hotel Los Itzaes by 5th av on Sept 17, 2026 start from CA $64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Los Itzaes by 5th av have an airport shuttle?

Hotel Los Itzaes by 5th av offers an airport shuttle 24 hours a day, for a charge of USD 130 per vehicle, roundtrip.

How close is Hotel Los Itzaes by 5th av to the beach?

This hotel is a short 6-minute walk from Playa del Carmen Main Beach and 8-minute walk from Playacar Beach. Don't forget your sunscreen!

Does Hotel Los Itzaes by 5th av offer free breakfast?

Free breakfast isn’t offered at Hotel Los Itzaes by 5th av, but continental breakfast is offered for a fee of between USD 7 and 10 for adults, USD 7 and 10 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Hotel Los Itzaes by 5th av?

No, there is no casino at this hotel, but Riviera Gran Casino (4-min walk) is nearby.

What time is check-in at Hotel Los Itzaes by 5th av?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

Is there free parking at Hotel Los Itzaes by 5th av?

Free parking is not available at this hotel.

Does Hotel Los Itzaes by 5th av have a pool?

Hotel Los Itzaes by 5th av features an outdoor pool.

Does Hotel Los Itzaes by 5th av have a spa?

This hotel doesn't have a spa, but it does offer body treatments and massages.

How close is Hotel Los Itzaes by 5th av to downtown Playa del Carmen?

Hotel Los Itzaes by 5th av is 0.2 mi away from Playa del Carmen.

Hotel Los Itzaes by 5th av Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 152 out of 239 reviews
Rating 8 - Good. 54 out of 239 reviews
Rating 6 - Okay. 20 out of 239 reviews
Rating 4 - Poor. 5 out of 239 reviews
Rating 2 - Terrible. 8 out of 239 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short stay. Covenient to everything. Ladies at the front desk make the difference. Shout out to Elizabeth
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel located real close to the quinta avenida.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Room was very comfortable, 4 different balconies looking out with a great city view. Martha at the front desk was absolutely delightful! She truly went out of her way many times to make my family’s stay pleasant! Would recommend to anyone!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the friendliness of the staff. Would definitely stay there again
Stayed 7 nights in Jul 2024
Verified review

10/10 Excellent

Ricardo

I loved everything there, definitely going back to that hotel
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

Vivian E.

Liked: Staff & service
Amazing staff and location! The room, specifically the bathroom, was in need of a deep cleaning. There was mold in the shower and you can tell they only do a very superficial cleaning. Also, just a heads-up, the hotel is next to a bar with a 2nd floor terrace and you can hear the music until very late.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place...
Stayed 8 nights in Apr 2025
Verified review

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! & was near everything!
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Chance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room within walking distance of the ferry terminal and the ADO bus terminal.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Location and comfortable
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente service everything was close the hotel
Stayed 7 nights in Oct 2023
Verified review

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and room. Very clean hotel that is centrally located
Stayed 8 nights in Jan 2023
Verified review

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and big rooms with plenty of space
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, terrific room with 3 balconies, excellent value for money, we were very happy with our week there
Stayed 9 nights in Nov 2023
Verified review

8/10 Good

gaby

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property with comfy beds, got kept up until the early hours even with ear plugs in though due to nearby noise. We live above 2 train lines at home so I’m used to noise!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful hosts and a nice clean space. Good location.
Stayed 3 nights in Dec 2024
Verified review

6/10 Okay

Jean

Liked: Cleanliness
Dining area - microwave and hot water should be accessible, considering no microwave or coffee maker in the room
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for inexpensive hotel in a great location this is the best option!!! Close to centro and room is spacious and clean
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was amazing. Great staff. Walking distance to 5th, which was a huge plus and very quiet for being that close in proximity.
Stayed 4 nights in Nov 2022
Verified review

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quite nice, the staff was great and the location was close to everything. A little noisy at night, but that's Playa del Carmen.
Stayed 6 nights in Nov 2024
Verified review

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place it can be loud at night. Staff are great I would definitely stay here again recommended if you like the night life
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price. Great proximity to the main tourist area of PdC, excellent staff and the room was as clean as can be. Rooftop pool isn’t large but does the job. Will stay here again.
Stayed 2 nights in Jan 2023
Verified review

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and the room is clean,close to all stores and restaurants.Will definitely stay here again.Thank you very much
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Reyson

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff and helpful
Stayed 3 nights in Jun 2023