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Hotel Riu Tequila - All Inclusive

3.5 star property
Family-friendly 3.5-star property near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Hotel Riu Tequila - All Inclusive

5 bars/lounges, swim-up bar, poolside bar
Minibar, in-room safe, laptop workspace, blackout drapes
Reception hall
Nightclub
Couples treatment rooms, sauna, body treatments, beach massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪11 min walk‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Double Suite Junior

  • 54 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room Standard

  • 29 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Junior with View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with View

  • 54 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (M)

9.0 out of 10
Wonderful
(18 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (L)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-US)

  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (C)

9.0 out of 10
Wonderful
(11 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (U)

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (C)

7.0 out of 10
Good
(2 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms (B2C-US)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room ( Kid Free | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room ( Kid Free | C)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room (Kids Free | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Double Room, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (E)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (U)

9.0 out of 10
Wonderful
(97 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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About the area

Playa del Carmen

Playacar stay.Your stay at this Playacar property places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Piste Cyclable sur Paseo Xaman-Ha and Playacar Beach are also within half a mile (1 km).

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.2 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 11 min walk - 1.0 km
  • Mayan Ruins of Playacar - 16 min walk - 1.4 km
  • Xaman Ha Aviary - 4 min drive - 2.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪rosa roja - ‬1 min walk
  • ‪Viva Wyndham Maya - ‬5 min walk
  • ‪Turquesa - ‬7 min walk
  • ‪pepe’s food tequila - ‬17 min walk
  • ‪Fogo de Janero - ‬9 min walk

About this property

Hotel Riu Tequila - All Inclusive

Family-friendly 3.5-star property near Playa del Carmen Main Beach
Hotel Riu Tequila - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Tequila - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a sauna. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a complimentary children's club are also featured at the family-friendly Hotel Riu Tequila - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

  • 630 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Riu Tequila - All Inclusive offers 630 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room crib
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Tequila - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Tequila

Riu Tequila All Inclusive

Riu Tequila All Inclusive Playa del Carmen

Riu Tequila Playa del Carmen

Tequila Riu

ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico

Hotel Riu Tequila

Riu Clubhotel Tequila Hotel

Riu Tequila Mexico

Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico

Clubhotel Riu Tequila

Rui Tequila

Hotel Riu Tequila All Inclusive Playa del Carmen

Hotel Riu Tequila All Inclusive

Frequently asked questions

How close is Hotel Riu Tequila - All Inclusive to the airport?

Hotel Riu Tequila - All Inclusive is 19.9 mi (254-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Riu Tequila - All Inclusive?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Tequila - All Inclusive on May 26, 2026 start from CA $249, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Riu Tequila - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Tequila - All Inclusive.

How close is Hotel Riu Tequila - All Inclusive to the beach?

This property is a short 7-minute walk from Playacar Beach and 1.9 mi (10-min drive) from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does Hotel Riu Tequila - All Inclusive offer free breakfast?

Hotel Riu Tequila - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Tequila - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (6-min drive) is nearby.

What time is check-in at Hotel Riu Tequila - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Tequila - All Inclusive?

This property offers free self parking.

Does Hotel Riu Tequila - All Inclusive have a pool?

Hotel Riu Tequila - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Tequila - All Inclusive have a restaurant?

There are 5 onsite restaurants, offering options like Asian cuisine and light fare.

Does Hotel Riu Tequila - All Inclusive have a spa?

This property has a spa, which features body wraps, beach massages, and mani/pedis.

How close is Hotel Riu Tequila - All Inclusive to downtown Playa del Carmen?

Hotel Riu Tequila - All Inclusive is 2 mi away from Playa del Carmen.

Hotel Riu Tequila - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 595 out of 1000 reviews
Rating 8 - Good. 220 out of 1000 reviews
Rating 6 - Okay. 102 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Lilian, North Bay Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time I’ve stayed at a Riu property, and my first time at the Riu Tequila. The hotel is great, and the staff are wonderful; however, I do feel that the rooms are in need of an update. The food and drinks are good, and the hotel is always very lively. Next time, I’d like to stay at the Riu Palace.
Stayed 7 nights in May 2026

8/10 Good

Thanyapohn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the food was great, but until the last day, my key card didn't work and my safe password was changed. I couldn't open the safe and the staff couldn't explain what happened.
Stayed 7 nights in Mar 2026

6/10 Okay

Rashea

Disliked: Cleanliness
Smelled like mold , there was mold on the ceilings. The room wasn’t the cleanest
Stayed 5 nights in Feb 2026

8/10 Good

james

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Didn’t like shower setup/door. Breakfast cooks were welcoming. Ridiculous to use credits as advertising lure and then can’t use them for anything- that seemed scammy. I did like the food and the beach.
Stayed 4 nights in Feb 2026

6/10 Okay

Amanda

Stayed 4 nights in Feb 2026

10/10 Excellent

Marta A

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean. The staff was super friendly highly recommended
Stayed 3 nights in Feb 2026

8/10 Good

Tsion

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a great time. It's definitely for families and it was my parents' first time in Mexico but they really enjoyed themselves and the resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

Reece

Great
Stayed 7 nights in Feb 2026

10/10 Excellent

Simona

Stayed 7 nights in Feb 2026

10/10 Excellent

Farrah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Feb 2026

10/10 Excellent

Jeffrey Bradyn

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Will definitely come back here!! the staff is lovely, food was amazing and the beach was stunning! very good experience overall!
Stayed 8 nights in Feb 2026

10/10 Excellent

Carlos, Euless

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great environment. Night shows were great. Atmosphere was fantastic. Service was on top
Stayed 4 nights in Feb 2026

10/10 Excellent

Waiinine, Detroit

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the adult pool. Great food
Stayed 7 nights in Jan 2026

10/10 Excellent

Costinel Lucian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, the only problem it was smelling from the sure. Everything else was decent
Stayed 9 nights in Jan 2026

10/10 Excellent

VANE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was really nice and clean. Ingrit, from housekeeping was excellent, very kind and professional! All the staff was very friendly, especially Eduardo from the entertainment staff, he was very friendly, always quick with a smile, a hello and a friendly hug. The bartenders at the swim up bar, Rosi, Dalia and Leydi were amazing! The food was really good and the entire resort was beautiful and very clean! Really enjoyed all the wildlife at the resort!!
Stayed 14 nights in Jan 2026

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. Everything was neat and tidy! Just a wonderful place to get away from home!! Wish the pools were heated so I could have swam.
Stayed 4 nights in Feb 2026

2/10 Terrible

Rickeydria

Stayed 2 nights in Feb 2026

8/10 Good

Rachel Muniz, Genevieve Rosario, Denise Bacerra, Sheba De

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel ambiance was nice, and the front desk welcome was a wonderful first impression. The neon party on Friday night was fun, lively, and a highlight for our group. The music, dancers, and overall energy were spot on, and we truly enjoyed the experience. That said, a few aspects could be improved. Some staff members in a couple of the restaurants were not as pleasant as expected. When we asked to order a few items to share, we were given a hard time and told that sharing more than one entrée was restricted. This felt uncomfortable, especially considering the all-inclusive nature of the resort. Additionally, the dinner buffet was somewhat disappointing—when we were hoping for tacos, pork was the only meat option available. Offering alternatives such as beef or chicken would be a great improvement. On a positive note, the breakfast selections were excellent across the board. At checkout, we had paid for a 1:00 PM late checkout due to our 5:00 PM flight. However, the bellman came to collect our luggage before 1:00 PM and made us feel rushed, despite it being only 12:40 PM at the time, he came across pushy and if he was eager for us to leave our room. We had to ask him to return at the scheduled checkout time, which took away from an otherwise relaxed end to our stay. Kudos to Housekeeping, they were excellent! Overall, it was a pleasant experience for a quick trip, and we did enjoy many of the hotel’s offerings. With a few improvements, it could be an even better stay.
Stayed 3 nights in Jan 2026

2/10 Terrible

Tania

Travelled with partner
Disliked: Amenities, property conditions & facilities
Horrible unkept property in a noisy road. Rude front desk Antonio was very unwelcoming and when approached about the lack of maintenance at beach pool area. He said to call Expedia. I told him it was the hotel responsibility to keep cables and holes in deck that can hurt guests and he kept repeating to resolve it with Expedia. We had no electricity in the bathroom area and water was leaking from shower everywhere. Is a very low budget hotel and it shows.
Stayed 2 nights in Feb 2026

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Not bad
Stayed 7 nights in Jan 2026

6/10 Okay

EDYTA, Crystal Lake

I guess it was ok for 3 days . Rooms were nice but Resort is NOT beach front property. It all depends which building they will make you stay it might take 10-20 min walk to beach . You might take a ride too,however beach is acceptable at another riu hotel and it’s pack with guests from 3 hotels for bech chairs or restaurant. When it comes to food very basic to make you now being hungry . Same food every day from breakfast ,lunch and dinner. Don’t eat oysters they made my husband very sick ! As many times as we have been in Mexico every year our favorite pick was Riu palace at Costa Mujeres and Royalton in Cancun .
Stayed 4 nights in Jan 2026

10/10 Excellent

Vielca

Travelled with group
Liked: Cleanliness, property conditions & facilities
Spent my 40th birthday here and they made me feel really special. Everything was just wonderful. Thank you for the great experience. We will be back!
Stayed 5 nights in Jan 2026

10/10 Excellent

Sharon Preya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless, very clean. Food was excellent!! Would definitely come back again. Nice staff as well. Overall great resort.
Stayed 5 nights in Jan 2026

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Great services
Stayed 3 nights in Jan 2026

8/10 Good

Kim

Stayed 5 nights in Jan 2026