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DoubleTree by Hilton Rochester

4.0 star property
4-star hotel near Marketplace Mall

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Photo gallery for DoubleTree by Hilton Rochester

Exterior
Room, 1 King Bed with Sofa bed, Non Smoking
Lobby
Reception
Banquet hall

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Parking included

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds

Standard, Two Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

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About the area

Rochester

Near the airport.Within 2 miles (3 km) of this Rochester hotel, you'll find Marketplace Mall and Tim Hortons Iceplex. University of Rochester and Rochester Institute of Technology are also within 6 miles (10 km).

What's nearby

  • Tim Hortons Iceplex - 1 min drive - 1.8 km
  • Marketplace Mall - 2 min drive - 1.9 km
  • University of Rochester - 6 min drive - 6.8 km
  • Rochester Institute of Technology - 8 min drive - 8.3 km
  • Strong - 9 min drive - 8.9 km

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 9 min drive

Restaurants

  • ‪Chick-fil-A - ‬19 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Dairy Queen - ‬5 min walk
  • ‪Taco Bell - ‬7 min walk
  • ‪Tully's Good Times - ‬12 min walk

About this property

DoubleTree by Hilton Rochester

4-star hotel near Marketplace Mall
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 12480 square feet (1159 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and a shopping center shuttle are free. Self parking is free.

This 4-star Rochester hotel is smoke free.

  • 1 building
  • 248 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 12480 sq ft of conference space
  • 1159 sq m of conference space
  • Built in 1985
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English

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Exterior

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, 1,002 reviews
The price is CA $167
CA $191 total
includes taxes & fees
Jun 15 - Jun 16
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 12 2025 to May 31 2025 (dates subject to change):
  • Fitness facilities
The property will be renovating from March 14 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 490 out of 1004 reviews
Rating 8 - Good. 242 out of 1004 reviews
Rating 6 - Okay. 109 out of 1004 reviews
Rating 4 - Poor. 89 out of 1004 reviews
Rating 2 - Terrible. 74 out of 1004 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, staff was excellent
Stayed 2 nights in Feb 2025

10/10 Excellent

Katrina

Stayed 1 night in Feb 2025

8/10 Good

Shavonn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The staff was friendly and helpful. I wish I had realized that I was going to have a hold on my card for incidentals. The hold was placed with the explanation it would come off of my card immediately after I was checked out but that did not occur. Thankfully, I did not need the money to be released immediately but a realistic timeframe would have been appreciated. Otherwise I would stay here again with my family.
Stayed 3 nights in Feb 2025

2/10 Terrible

Anna

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I found old garbage in our room, my kids found last guests kids toys(mind you nothing can go under the bed bc the fean) but it was still left behind, stained sheet, the pool area smelled like wet dog, there was a garbage bags sitting by the elevator the whole time I was there. If I could have gotten my money back and left I would have. Wish I also thought to take pictures but I didn’t.
Stayed 1 night in Feb 2025

8/10 Good

Jessica

Stayed 1 night in Feb 2025

8/10 Good

Dominique, Belleville

Travelled with family
Liked: Cleanliness, amenities
When we asked for clean towels and the housekeeper was rude about giving them to us. We called to have something fixed and no one ever came to fix it. Low pressure in the toilet. Parking was not plowed during a snowstorm making it difficult to get out. Front desk staff was very friendly and helpful. Bar tenders were very friendly and service was excelled.
Stayed 2 nights in Feb 2025

10/10 Excellent

dan

Liked: Cleanliness
Stayed 2 nights in Feb 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location as it is close to lots of restaurants. It was a little odd that there is sliding door to the atrium but it wasn't horrible, just different. Staff was nice and the room was clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Brian

Stayed 1 night in Feb 2025

8/10 Good

Gerard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Bryce

Stayed 2 nights in Feb 2025

10/10 Excellent

Hung

Stayed 1 night in Feb 2025

2/10 Terrible

Nyriah

Disliked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

evette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on the evening of 1/19/25. There was a large crowd watching a sporting event in the main lobbies and dining area. It was about 8pm and I was told that they crowd would most likely be gone by 9pm. At 1030 pm the crowd was still downstairs keeping my 3 year old daughter up. I called the front desk to complain and was told that they were working on it. We drastically changed our plans for the following day because we had to sleep in to catch up on the rest that we missed the night before.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Jan 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice- our go to
Stayed 1 night in Jan 2025

10/10 Excellent

Elmir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent
Stayed 1 night in Jan 2025

8/10 Good

Anton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and experience overall. Property is going through the upgrade, however, and some rooms don’t have hot water.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. Unfortunately during check-in, the “computer system went down” and the staff was unable to check me in for 35 minutes. The only other issue was that the hotel walls were paper thin, to the point that you could make out what people in the next room were saying. Everyone will definitely hear any romantic encounters. There are lots of options in the near area for dining, the hotel has a bar (expensive, but available) and it’s right off the highway. These are my reasons for my ratings. Be well everyone
Stayed 1 night in Dec 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2025

10/10 Excellent

Shantia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Dec 2024

10/10 Excellent

johnny

Stayed 1 night in Jan 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Thanks
Stayed 3 nights in Jan 2025