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DoubleTree by Hilton Rochester

4.0 star property
4-star hotel near Marketplace Mall

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Rochester

Lobby
Breakfast served, American cuisine
Room, 1 King Bed with Sofa bed, Non Smoking
Reception
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Parking included

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • University of Rochester
    ‪6 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Non-Smoking, Accessible

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

1 bedroom, premium bedding, in-room safe, desk

Standard, One King and One Sofa Bed

8.6 out of 10
Excellent
(47 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

1 bedroom, premium bedding, in-room safe, desk

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds

Standard, Two Double Beds

8.4 out of 10
Very good
(44 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

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About the area

Rochester

Near the airport.Within 2 miles (3 km) of this Rochester hotel, you'll find Marketplace Mall and Tim Hortons Iceplex. University of Rochester and Rochester Institute of Technology are also within 6 miles (10 km).

What's nearby

  • Tim Hortons Iceplex - 1 min drive - 1.8 km
  • Marketplace Mall - 2 min drive - 1.9 km
  • University of Rochester - 6 min drive - 6.8 km
  • Rochester Institute of Technology - 8 min drive - 8.3 km
  • Strong - 9 min drive - 8.9 km

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 9 min drive

Restaurants

  • ‪Chick-fil-A - ‬19 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Dairy Queen - ‬5 min walk
  • ‪Taco Bell - ‬7 min walk
  • ‪Tully's Good Times - ‬12 min walk

About this property

DoubleTree by Hilton Rochester

4-star hotel near Marketplace Mall
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 12480 square feet (1159 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and a shopping center shuttle are free. Self parking is free.

This 4-star Rochester hotel is smoke free.

  • 1 building
  • 248 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 12480 sq ft of conference space
  • 1159 sq m of conference space
  • Built in 1985
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English

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Exterior

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  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,002 reviews
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CA $198 total
includes taxes & fees
Jul 27 - Jul 28
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free shopping center shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from March 14 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 487 out of 1004 reviews
Rating 8 - Good. 237 out of 1004 reviews
Rating 6 - Okay. 115 out of 1004 reviews
Rating 4 - Poor. 90 out of 1004 reviews
Rating 2 - Terrible. 75 out of 1004 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Amy

Travelled with family
Disliked: Staff & service

Disappointed

We chose to do a staycation with a few other families because of amenities the hotel offered. The pool was freezing!! The room had a QR code to scan for food and other services. The site said room service was available, I tried the extension provided multiple times no answer. When I spoke to guest services she advised “they got a late start today”and that’s separate from the hotel and not her area. I went to the restaurant to place an order and was advised they no longer do room service but the website and staff all had different answers. At that point I was very annoyed with 2 young children that did not want to sit and eat in a restaurant. Our room was ok, but the king bed seemed much smaller and would consider it more of a queen size.
Stayed 1 night in Apr 2025

6/10 Okay

Valerie s

Travelled with family

Bad attitude

Convention going on. Zero parking. Ridiculous. We drove around for half hour til someone left to get a spot. Check in was rude. Bad attitude. Will not stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2025

10/10 Excellent

dan

Stayed 1 night in Feb 2025

10/10 Excellent

santina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Myles

Stayed 6 nights in Apr 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Terri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed during remodeling. I think we were in an older room because the wall paper was peeling. The room was awkward in it's set up and the bathroom had no fan. Lastly, you couldn't watch/hear the tv with the air on. Thank goodness for closed captions. Despite this, the room was clean and the cooling and heating worked great. The food in both places to eat was dry but not a deal breaker. The pool looked great. The little store was well stocked. However, there are no energy drinks. Not even at the bar. Front desk was nice, only one person there smiled. The rest were kind of gloomy. My main concern was that I was told there will be shuttle service and we just need to tell them in advance so we can make sure they have a driver. We were able to get picked up from the airport and that was it. When I asked to set up shuttle service again back to the airport so we can rent a car, (last minute idea), they said they had no one for the weekend. I asked if I had shuutle service on the day of departure, they said yes. Before returning the car, I checked again about a shuttle for departure and they said that their shuttles are no longer working because they've been broken into and vandalized. I'm glad I asked because no one called or texted me that there would not be a shuttle. The experience wasn't bad, but it wasn't great. I expected more.
Stayed 3 nights in Apr 2025

8/10 Good

Erik J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Wade

Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Stayed 1 night in Mar 2025

10/10 Excellent

Jevon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2025

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Convenient to dining, shopping, and thruway.
Stayed 1 night in Mar 2025

10/10 Excellent

Melinda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Julianne

Travelled with family
No hot water for shower in the mornings
Stayed 2 nights in Mar 2025

2/10 Terrible

Chiupei

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Ross

Liked: Staff & service, amenities
Better choices. Under much needed renovation
Stayed 3 nights in Mar 2025

8/10 Good

Fabian

Stayed 2 nights in Mar 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not good experience.

Room was not properly cleaned before use. Bath tub was clogging and it was really bad. The room had beer bottle from previous guests.. the property overall looks good however it’s maybe lil old that’s why rooms were not really clean… We were expecting much better quality from Hilton…
Stayed 1 night in Mar 2025

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*Stayed March 2025. The hotel is currently under renovation. I was in a king room with a sofa on the 6th floor. . It was a very large room. The windows went the entire length of the wall. I actually turned the desk to look out as I was working. Not much to look at but it was nice to have lots of light. The room itself is dated but comfortable. The atrium/lobby is very pretty! Lots of greenery. There is a bar and lots of places to sit. The pool is also directly off the atrium. Many of the rooms would be facing the inside of the hotel/atrium/lobby area. So, if you prefer to look outside I would let the hotel know. I was a woman traveling alone for work and felt completely safe. Tons of amenities in the area. Only minor complaint was regarding the elevator situation. They are painfully slow. Overall a very good stay. Already booked up come back later this month.
Stayed 2 nights in Mar 2025