There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. A fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express Rochester - Greece by IHG. Self parking is free.
The room was clean. The check-in was easy. The staff were friendly and very helpful. The downside that made this stay almost impossible was the elevator was not functioning. Two of our group have mobility issues. Handicap accessible rooms were requested. No one let us know that there wasnât a working elevator until we arrived. The staff did all they could to assist us but no ground floor rooms were available. They carried our luggage to our rooms but it was quite a climb for two of our travelers. Be forewarned that there is no date as to when the elevator will be fixed. They are awaiting parts with no idea when they will arrive.
Elevator was broken & doesn't seems like they tried to fix it.
Every time we had to go up by stairs to 4th floor. Imagine to walk up to 4th floor with suitcases & stuffs.
Specially I got back pain so badly.
We were not happy to stay here.
The elevator didn't work during our entire stay. There was no staff available to help with the luggage and we were staying on the fourth floor. At the very least they should have had help available or offered a discount.
The most unique thing is the traffic noiseâŠI grew up in the area so was not surprised but they crammed this place into a tiny space a stoneâs throw from a six lane highway
The elevator was out of order and had been for days apparently. I was on the top floor. A staff member did bring my luggage up