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4.3 out of 5

"Fantastic stay. The decor and ambience matched the vibe of Old San Juan. Very clean. Spacious and affordable. Would definitely stay again! " More

By a verified traveller on Wed 11 Oct 2023

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Hotel Description

3.5-star Colonial guest house near Port of San Juan

Old San Juan stay

With a stay at this Old San Juan guesthouse, you'll be within half a mile (1 km) of Port of San Juan and 3 miles (5 km) of Condado Beach. Puerto Rico Convention Center and Casino del Mar at La Concha Resort are also within 3 miles (5 km).

Round-the-clock service

Free WiFi in public areas, express check-out, and luggage storage are available at this guesthouse. The front desk is staffed around-the-clock and laundry facilities are on offer.

Luna (Interior View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $198* Per night/room 8 Apr. - 9 Apr.

Basic Room (Plaza de Armas)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Economy Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

La Princesa (Interior Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Fortaleza Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

San Justo (Interior Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Fortaleza Suites ratings based on 25 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fortaleza Suites

Everyone (13) Couples (3) Family (7)
1 out of 5
Very noisy and the rooms are very small. No closet or space to place a suitcase or get organized. We were constantly awakened by people in the corridor or in the lounge area. Quiets hours are 10pm to 8 am but you hear people talking loudly on their cell phones or clanging around in the kitchen starting at before 6 am. They only have a 4 cup coffee pot so you are waiting for a cup of coffee if there is one person in front of you. Buy a normal sized coffee pot! Great location but don’t plan on getting any rest.

Posted by on 3 Feb. 2024

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Comment from Hotel Management

4 Feb. 2024 by Fortaleza Suites Staff

Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

5 out of 5

Posted by on 14 Jan. 2024

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Comment from Hotel Management

4 Feb. 2024 by Fortaleza Suites Staff

Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

5 out of 5
Fantastic stay. The decor and ambience matched the vibe of Old San Juan. Very clean. Spacious and affordable. Would definitely stay again!

Posted by , from Potomac on 11 Oct. 2023

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Comment from Hotel Management

11 Oct. 2023 by ocl

Thank you so much thank, you for choosing us! We really appreciate it.

5 out of 5
Great location.

Posted by on 28 Apr. 2023

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Comment from Hotel Management

28 Apr. 2023 by Fortaleza Suites

We are happy to know you enjoyed your stay. See you next time! best regards Fortaleza Suites Hotel.

1 out of 5
First of all we were given the room by the receptionist and the walls are so thin you could hear the conversation between receptionist and guest. We were able to hear the buzzing of the door every time a guest came through the door since it had a secure code to get in. I was notified through text, email and signs posted in room and in the lobby about quiet hours; however it was not enforced and sleeping was difficult since that building’s walls are so thin you can hear all conversations happening all hours of the night. I was so tired of asking people to be quiet and I pit my AirPods on at night to be able to get some sleep. Next the tv in my room was working due to the remote not working. Finally the last night there the drain in the shower became clogged that we had water in our room and it flowed into the hall way. The poor receptionist came in and unclogged it and mopped and dried everything. The staff was friendly and helpful but don’t stay in this hotel because you will not sleep.

Posted by on 23 Mar. 2023

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Comment from Hotel Management

24 Mar. 2023 by Fortaleza Suites

Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

5 out of 5

Posted by on 27 Feb. 2023

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Comment from Hotel Management

20 Mar. 2023 by jailene

Thanks for staying with us. We hope you arrived safely home, and we hope to have you again. It was a pleasure to have you. We appreciate your feedback!

5 out of 5
We loved our stay. We wanted a boutique type hotel and this was perfect. It’s comfortable and very clean for the age. Walking distance to everything which we loved. Only difficult thing was getting to and from in a car. There was construction so you had to get the directions to the backside of the hotel but it wasn’t a big deal.

Posted by on 30 Nov. 2022

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Comment from Hotel Management

30 Nov. 2022 by Kaylynn

Thank you for taking the time to leave us a review. It was our pleasure to have you with us. We hope you arrived safe to your home, and we hope to have you again.

5 out of 5

Posted by on 15 Nov. 2022

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5 out of 5

Posted by on 10 Nov. 2022

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5 out of 5
Nice

Posted by on 6 Nov. 2022

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Comment from Hotel Management

6 Nov. 2022 by Jailene

Thank you for taking the time to leave us a review. We hope you arrived safe to your home, and we hope to have you again.

Property Features

As a guest of Fortaleza Suites, you'll find a vending machine, coffee/tea in a common area, and laundry facilities. WiFi and wired Internet are free in public spaces. Fortaleza Suites also features express check-out, a microwave in a common area, and a water dispenser. This 3.5-star San Juan guesthouse is smoke free.

  • 14 guestrooms or units
  • 2 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Offsite parking discounted rates available

Room Amenities

Fortaleza Suites offers 14 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Hair dryers and change of towels can be requested. Housekeeping is provided on request.

  • Television
  • Cable channels
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 12:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. The property is professionally cleaned.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guests must register online prior to arrival
  • Guests must provide a copy of their government-issued photo I.D. in advance

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 60.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 20.07 per day(689 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fortaleza Suites
  • Fortaleza Suites Apartment
  • Fortaleza Suites Apartment San Juan
  • Fortaleza Suites San Juan
  • Fortaleza Suites San Juan
  • Fortaleza Suites Guesthouse
  • Fortaleza Suites Guesthouse San Juan
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.