Check-in time is 3 PM. We arrived on time and were told the room was not ready and that it was still being "inspected." After parking the car, I sat with my luggage in the lobby area for another period of time before being given the OK to go to the room. The delay and inspection process took an undo amount of time.
Underground parking is something the Alt needs to get sorted. There is not enough room for all the guests in the hotel underground parking area. Guests returning from an outing may be forced into overflow parking at the Nutrien Tower underground parking lot. After parking there, they can then look forward to a half block walk (or more) outside back to the hotel. Nice if the weather is good, the person isn't physically compromised, or if they are not carrying anything bulky or heavy.
We were not told about the over flow arrangement at the time of check in and it was only after coming back from an evening outing and driving around in the hotel underground parking area to discover it was full, were we told about the overflow parking arrangement. Directions to the parking area were also poor. There was a map, why wasn't it used sooner!
The hotel room was great, but the small details like check in wait time, parking, and good communication on the part of some front desk staff is lacking. Until these things are improved upon, the Alt hotel is secure in its 3-star rating.