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Syracuse Grand

2.5 star property
Hotel near St. Joseph’s Health Amphitheater at Lakeview in Liverpool

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Photo gallery for Syracuse Grand

Superior Double Room, Refrigerator & Microwave
LCD TV
Indoor pool
Free daily buffet breakfast
Reception

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
136 Transistor Pkwy, Liverpool, NY, 13088
  • Place, Hopkins Road County Park
    ‪10 min walk‬
  • Place, Onondaga Lake Park
    ‪1 min drive‬
  • Place, Lake Onondaga
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Refrigerator

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed, Refrigerator

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Refrigerator

Standard Double Room, Refrigerator

Standard Double Room, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, Refrigerator & Microwave

Superior Double Room, Refrigerator & Microwave

Superior Double Room, Refrigerator & Microwave

  • Sleeps 6
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Superior Single Room, Refrigerator & Microwave

Superior Single Room, Refrigerator & Microwave

Superior Single Room, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Standard Room, Refrigerator

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Standard Room, Refrigerator

  • Sleeps 3
  • 1 King Bed

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About the area

Liverpool

Close to airport.Within 6 miles (10 km) of this hotel, you'll find Destiny USA and Armory Square. Landmark Theatre and The Oncenter are also within 6 miles (10 km).

What's nearby

  • Hopkins Road County Park - 10 min walk - 0.9 km
  • Onondaga Lake Park - 1 min drive - 1.8 km
  • Lake Onondaga - 1 min drive - 1.8 km
  • Sainte Marie among the Iroquois - 1 min drive - 1.8 km
  • Salt Museum - 2 min drive - 2.5 km

Getting around

  • Syracuse Regional Transportation Center - 11 min drive
  • Hancock Intl. Airport (SYR) - 12 min drive

Restaurants

  • ‪Francesca's Italian Kitchen - ‬3 min drive
  • ‪Dunkin' - ‬4 min drive
  • ‪Heid's Of Liverpool - ‬3 min drive
  • ‪Taco Bell - ‬11 min walk
  • ‪The Retreat - ‬4 min drive

About this property

Syracuse Grand

Hotel near St. Joseph’s Health Amphitheater at Lakeview in Liverpool
Syracuse Grand offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. The business-friendly Syracuse Grand also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This Liverpool hotel is smoke free.

  • 61 guestrooms or units
  • 2 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • No smoking on site
Syracuse Grand offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Liverpool hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Children's books
  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (36 inches high)
  • No elevator
  • Roll-in shower (48 inches wide)

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per day (maximum USD 100 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are available for USD 15.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per day (maximum USD 100 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Up to 4 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Liverpool Syracuse & Suites

Syracuse Grand Reviews

Reviews

6.6
Rating 10 - Excellent. 246 out of 1002 reviews
Rating 8 - Good. 232 out of 1002 reviews
Rating 6 - Okay. 197 out of 1002 reviews
Rating 4 - Poor. 156 out of 1002 reviews
Rating 2 - Terrible. 171 out of 1002 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Stayed 1 night in Oct 2025

10/10 Excellent

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Sep 2025

4/10 Poor

Alison

Liked: Cleanliness
Disliked: Property conditions & facilities
The indoor pool was so cold my kids wouldn’t even swim in it, the hot tub was out of order. There was no one to help the front desk staff in the morning with breakfast, so everything kept running out, including silverware. I had to take my kids out to a diner for breakfast in the morning instead.
Stayed 1 night in Sep 2025

6/10 Okay

Rosanna

Travelled with partner
The hotel just had a weird vibe… Didn’t see too many ppl. Staff was nonexistent. Room was big, but little dusty…
Stayed 1 night in Sep 2025

10/10 Excellent

Cathleen

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Great staff dirty facility

It was nice the staff was amazing, but the pool is falling apart and water is cloudy. The hot tub had so much skin in it that when you step in it moves. Cob webs in the room and dust balls (not bunnies) in the room.
Stayed 1 night in Sep 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It really could be a lot cleaner.
Stayed 3 nights in Sep 2025

4/10 Poor

Megan

Liked: Cleanliness, room comfort

Disappointed

Hot tub had been out of commission for two weeks.. that was the reason why we booked the best Western was for the hot tub… They could have updated their website to let people know that the hot tub would not be available… This was not a last-minute break… It’s been out of commission for over two weeks… also, you had one person running the desk and the breakfast… Wasn’t fair for her… She did the best she could… Coffee in the crafts were warm, not hot and… I don’t think it cost that much more but nobody really drinks coffee anymore with just cream and sugar… Quinn, you have those little packets of either French vanilla or hazelnut for the coffees… Everyone loves flavored coffee nowadays… You had none of that that rooms were clean bed was comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

various comments

Bed was comfortable. Place is a bit worn.Stairway was dirty and needed vacuuming. Pre packaged pancakes are less than desirable. Eggs fresh!! There was no bath mat for having a shower
Stayed 1 night in Sep 2025

8/10 Good

UCHE

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Alexis

Stayed 1 night in Sep 2025

2/10 Terrible

Brenda

I’m very disappointed. I tried to reschedule for a different day or get a refund and they refused to do anything to help me. I will never book any stay at this place.
Stayed 1 night in Aug 2025

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for a non smoker room, but room smelled like smoke
Stayed 1 night in Sep 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Luke

Travelled with family
Stayed 2 nights in Aug 2025

4/10 Poor

Ryan

Liked: Staff & service
Disliked: Cleanliness
Room smelled heavily of cigarette smoke. Not a good
Stayed 2 nights in Aug 2025

10/10 Excellent

Helen

Stayed 2 nights in Aug 2025

2/10 Terrible

Briana, Buffalo

Stayed 1 night in Aug 2025

10/10 Excellent

TRACEY

Stayed 3 nights in Jul 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Comforter had a stain on it!
Stayed 1 night in Aug 2025

2/10 Terrible

Adam

Business traveller
Check in was terrible
Stayed 1 night in Aug 2025

4/10 Poor

Ammar

Stayed 2 nights in Aug 2025

6/10 Okay

Rajesh

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We loved the fact that you can walk around and get good exercise in a peaceful spot. The room smelt bad and the partial carpet was at least 20 years old - hotel is not updated. We did not like the room due to these reasons. Breakfast was limited and same every day. Best Western should really update the hotel and get the customers a feel for new rooms else they are going to lose business.
Stayed 8 nights in Aug 2025