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Candlewood Suites - Syracuse Airport by IHG

2.5 star property
North Syracuse guestrooms with kitchenettes

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Photo gallery for Candlewood Suites - Syracuse Airport by IHG

Castlewood's elegant entrance welcomes guests with a central doorway flanked by two wings.
Secure your belongings in our lending lockers, equipped with transparent doors and convenient handles.
Located near Syracuse Hancock International Airport, this area features a landscaped entrance with shrubs and rocks.
Guests can find a lending locker stocked with kitchen essentials and reading materials.
Relax in the comfortable seating area with a sofa, armchair, and reading nook.

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Free airport shuttle
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Destiny USA
    ‪5 min drive‬
  • New York State Fairgrounds
    ‪11 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪12 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

Cozy retreat with a kitchenette, desk, and dining area, featuring a comfortable bed and modern amenities.

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Relax in a cozy retreat with a comfortable bed, a desk for work, and a mirror for getting ready.

Suite, 1 Bedroom (1 Queen Bed)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Enjoy a compact room with a kitchenette, desk, and comfortable bed.

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

Cozy retreat with a neatly made bed, wooden nightstand, and a beautiful framed landscape painting.

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Enjoy a convenient kitchen with a microwave, coffee maker, sink, and refrigerator, perfect for preparing a meal.

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

About the area

North Syracuse

Near boardwalk/promenade, shopping .Within 3 miles (5 km) of this North Syracuse hotel, you'll find North Medical Family Practice and AMF Syracuse Lanes. Hopkins Road County Park and The Fun Junction are also within 3 miles (5 km).

What's nearby

  • Destiny USA - 5 min drive - 7.5 km
  • Armory Square - 8 min drive - 11.1 km
  • JMA Wireless Dome - 10 min drive - 12.5 km
  • New York State Fairgrounds - 11 min drive - 13.6 km
  • St. Joseph’s Health Amphitheater at Lakeview - 12 min drive - 15.0 km

Getting around

  • Syracuse Regional Transportation Center - 10 min drive
  • Hancock Intl. Airport (SYR) - 4 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪Applebee's Grill + Bar - ‬14 min walk
  • ‪Plank Road Ice Cream - ‬2 min drive
  • ‪Zebb's Deluxe Grill & Bar - ‬20 min walk

About this property

Candlewood Suites - Syracuse Airport by IHG

North Syracuse guestrooms with kitchenettes
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A roundtrip airport shuttle is free (available on request). A 24-hour fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites - Syracuse Airport by IHG. Free self parking is available.

Smoking is allowed in designated areas at this North Syracuse hotel.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Built in 2004
  • Deli
  • Ski equipment storage
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Library
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Candlewood Suites - Syracuse Airport by IHG offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Languages

English

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Property amenities

Family friendly

  • DVD player
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 4:00 AM to midnight at scheduled times and on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned.

We should mention

  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse

Candlewood Suites - Syracuse Airport by IHG Reviews

Reviews

6.4
Rating 10 - Excellent. 264 out of 1005 reviews
Rating 8 - Good. 216 out of 1005 reviews
Rating 6 - Okay. 139 out of 1005 reviews
Rating 4 - Poor. 153 out of 1005 reviews
Rating 2 - Terrible. 233 out of 1005 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

MICHAEL VINCENT, Groton

It was close to the airport.
Stayed 1 night in Jul 2025

4/10 Poor

Gregory

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Loud and dirty

Doors were slamming all night, there were chips on the floor in our room, would n ver go back
Stayed 1 night in May 2025

8/10 Good

Bernard

Stayed 1 night in May 2025

8/10 Good

Lloyd

Liked: Cleanliness
The coffee pot did not work in the room.
Stayed 1 night in May 2025

8/10 Good

Jodi

Stayed 1 night in Apr 2025

8/10 Good

Timothy

Stayed 1 night in Apr 2025

4/10 Poor

Steven

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Tired room, no hot water, poor temperature control, indifferent staff.
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting a friend.
Stayed 1 night in Apr 2025

2/10 Terrible

Joe

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
One question...who puts a motion detector light in the entry of a bedroom? Rool over and the light comes on. You have to get up and turn it off. Happened to me 5 times
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Apr 2025

2/10 Terrible

Ruben

Stayed 1 night in Apr 2025

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our room was disgusting
Stayed 1 night in Apr 2025

6/10 Okay

Samuel

Stayed 1 night in Apr 2025

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a gross hotel for $100. What do you expect for $100
Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to wait almost 30min for my room to b ready!
Stayed 1 night in Apr 2025

8/10 Good

ibnali

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean and quiet. My only caveat was the internet kept going in and out. I would easily recommend staying here. I’m a traveling nurse and I would come back here in a heartbeat.
Stayed 10 nights in Apr 2025

8/10 Good

ibnali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the place was quiet and very clean. My only caveat was the Internet kept going out but it was a small thing compared to everything else which was great.
Stayed 7 nights in Apr 2025

4/10 Poor

Keith

Stayed 2 nights in Apr 2025

2/10 Terrible

Gurdeep

Travelled with family
Disliked: Staff & service

Unreliable

Hotel canceled our room for plumbing issues and did not offer any accommodation.
Stayed 1 night in Apr 2025

8/10 Good

Garrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was traveling through and picked this motel was very nice and convenient to get to.
Stayed 1 night in Apr 2025

10/10 Excellent

Leroy

Stayed 2 nights in Mar 2025

4/10 Poor

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Grace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean. The bed cover was dirty and there were many spider webs following down from the ceiling. The bathroom was not clean. We did not stay and I would advise management to improve the property and hire staff to clean the room
Stayed 1 night in Apr 2025

2/10 Terrible

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in late and our room had been smoked in. We requested a room change and were told the hotel was full no other rooms available. Additionally they advertised a free airport shuttle and we were told to call 24 hours in advance of our arrival to reserve it. When we called and tried to reserve the shuttle for our 12:30 am airport arrival we were told the shuttle stopped running at midnight. It was too late to cancel our reservation to get a refund of our prepaid room charge. They should post the shuttle hours of operation. Their neighboring competitor operates its shuttle until 4am.
Stayed 1 night in Apr 2025