2/10 Terrible
Jayyidah
Travelled with family
Sep 30, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely old and outdated, with horrible smelly carpets through-out the entire building. The ceiling smoke detector was hanging off the ceiling. The comforter had stains, and the bathroom faucets were dirty and had rust stains on them. The toilet backed up on us in the middle of the night, my husband used the plunger that was in the bathroom to get the water to go back down and the towels to mop up the water on the floor. When I told the front desk lady at check-out she accused us of flushing something inappropriate down the toilet. She never apologized or took accountability for the inconvenience that we experienced. From the time we entered the door, we smelled the water damaged carpets and there was an air fresher plugged into the wall on the 2nd floor going to our room and that didn't help the smell at all, as the carpet in the room was stained and smelly as well. The property should be removed from the list of hotels on Expedia and Wyndham should be ashamed to be associated with this property. This was a horrible experience and I only stayed because everything else near Syracuse University was booked.
Jayyidah
Stayed 2 nights in Sep 2025