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Casa Cielo Cancun

Property class: 3
3-star guest house near Plaza Las Americas

Choose dates to view prices

Photo gallery for Casa Cielo Cancun

A swimming pool with a wooden door and a number 8 sign.
A bedroom with a bed, a desk, a bench, and a window.
A building with a mural featuring a moon, stars, and a vase. The name "CASA" is prominently displayed.
An outdoor kitchen area with a gas stove, bar stools, and a thatched roof.
A narrow pathway flanked by lush greenery and a building with a white exterior.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Kitchen

Explore the area

View in a map
Calle Cielo, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪8 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪13 min walk‬
  • Place, Las Palapas Park
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

DOUBLE POOL VIEW

  • Sleeps 4
  • Free WiFi

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About the area

Cancun

City center stay.Within a 15-minute walk of this Downtown Cancun guesthouse, you'll find Plaza Las Americas and Ceviche Square. Amerimed Hospital and Royal Yak Casino and Sports Book are also within 2 miles (3 km).
View more Guest houses in CancunOpens in a new window

What's nearby

  • Cancun Bullfight ring - 3 min walk - 0.3 km
  • Plaza Las Americas - 8 min walk - 0.7 km
  • Benito Juarez Municipal Building - 13 min walk - 1.1 km
  • Royal Yak Casino and Sports Book - 13 min walk - 1.1 km
  • Las Palapas Park - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Chila & Quil - ‬14 min walk
  • ‪Mala Madre - ‬7 min walk
  • ‪Los Tarascos - ‬8 min walk
  • ‪La Parroquia de Veracruz - ‬9 min walk
  • ‪La Casa de los Abuelos - ‬4 min walk

About this property

Casa Cielo Cancun

3-star guest house near Plaza Las Americas
As a guest of Casa Cielo Cancun, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. An airport shuttle (available on request) and a beach shuttle are available for a fee. Casa Cielo Cancun also features a garden, laundry facilities, and a microwave in a common area.

This 3-star Cancun guesthouse is smoke free.

  • 8 guestrooms or units
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
Casa Cielo Cancun offers 8 air-conditioned accommodations with private pools and shared/communal kitchens. These individually decorated and furnished accommodations have separate dining areas and include dining tables. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Cancun guesthouse provides complimentary wireless Internet access. 45-inch flat-screen televisions come with digital channels. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided weekly.

Similar properties

Exterior
Casa Caribe Cancun
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  • Parking included
  • Free WiFi
  • Air conditioning
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Property amenities

Family friendly

  • Dining table
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Beach shuttle (surcharge)

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 45-inch flat-screen TV with digital channels
  • Private pool

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Griddle
  • Microwave
  • Refrigerator
  • Separate dining area
  • Shared kitchen access
  • Toaster
  • Toaster oven

More

  • Air conditioning
  • Dryer
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out fee: USD 15

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets and service animals are not allowed at Casa Cielo Cancun

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 32 per room (one-way)
  • Airport shuttle fee per child: USD 32 (one-way)
  • Late check-out fee: USD 15

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property Registration Number 002-025-000538/2026

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Cielo Cancun Guesthouse
Casa Cielo Cancun Cancun
Casa Cielo Cancun Guesthouse
Casa Cielo Cancun Guesthouse Cancun

Frequently asked questions

How close is Casa Cielo Cancun to the airport?

Casa Cielo Cancun is 10.7 mi (17-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Casa Cielo Cancun have an airport shuttle?

Casa Cielo Cancun offers an airport shuttle from 6:00 AM to 11:30 PM, at scheduled times, for a charge of USD 32. per room, one-way.

How close is Casa Cielo Cancun to the beach?

This guesthouse is 3.1 mi (8-min drive) from Playa Tortugas and 4.4 mi (7-min drive) from Langosta Beach. Don't forget your sunscreen!

Does Casa Cielo Cancun offer free breakfast?

Casa Cielo Cancun does not offer free breakfast.

Is there a casino at Casa Cielo Cancun?

No, there is no casino at this guesthouse, but Royal Yak Casino and Sports Book (16-min walk) and Dubai Palace Casino (3-min drive) are nearby.

What time is check-in at Casa Cielo Cancun?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Casa Cielo Cancun?

Free parking is not available at this guesthouse.

Does Casa Cielo Cancun have a pool?

Casa Cielo Cancun features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 11:00 PM.

Does Casa Cielo Cancun have a spa?

There are no spa services available at this guesthouse.

How close is Casa Cielo Cancun to downtown Cancun?

Casa Cielo Cancun is 2 mi away from Cancun.

Casa Cielo Cancun Reviews

Reviews

6.0
Rating 10 - Excellent. 10 out of 31 reviews
Rating 8 - Good. 3 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 10 out of 31 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Verified traveller

Disliked: Amenities
It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.
Stayed 7 nights in Mar 2023
Verified review

2/10 Terrible

Sergio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Good location and decent premises, but the check-in experience was terrible. I had already booked and prepaid through Hotels.com in February, with a confirmed reservation. When I arrived, the owner claimed he never received payment and said I had to transfer the full amount again directly to his personal bank account to get access to the room. I spent over an hour outside the property dealing with Hotels.com support and sorting out a refund before I could even check in. The whole situation felt shady, stressful, and unacceptable. Even after all that, the owner would not lower the cost or offer anything to make up for the inconvenience. I would not stay here again.
Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Jesus Salas

Disliked: Cleanliness, amenities, property conditions & facilities
Booked via expedia I arrived they claim to not have my booking and say they were fully booked. Contacted expedia and they will not issue a refund with out contacting property. I have been waiting over a week fora resolution.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Tulay

Disliked: Cleanliness, staff & service, property conditions & facilities
After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night.
Stayed 3 nights in Dec 2024
Verified review

2/10 Terrible

Joaquin

I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.
Stayed 1 night in Nov 2023
Verified review

4/10 Poor

Tania Libertad

Disliked: Cleanliness, property conditions & facilities
El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Omar Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y seguro el lugar
Verified review

2/10 Terrible

juan

Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio
Stayed 1 night in Mar 2023
Verified review

6/10 Okay

Gerardo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.
Stayed 3 nights in Jan 2023
Verified review

2/10 Terrible

Gildardo García

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N respetaron la reservación de las dos habitaciones
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo
Stayed 3 nights in Sep 2022
Verified review

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay in a central area of Cancun

The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!!
Stayed 3 nights in Sep 2021
Verified review

2/10 Terrible

Cliente

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo !
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

NICOLAS

Disliked: Cleanliness, property conditions & facilities, room comfort

Pesimo

Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior.
Stayed 2 nights in Oct 2019
Verified review

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio muy agradable
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hospedaje

El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great owner, nice rooms, we had 3 rooms, close to everything!
Stayed 4 nights in Jul 2019
Verified review

4/10 Poor

Josefa

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Since I traveled by myself I switched to another place.
Stayed 3 nights in May 2019
Verified review

4/10 Poor

Anonymous

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Despite pleasant, clean and modern-style facilities
Stayed 3 nights in May 2019
Verified review

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Un accueil pitoyable !

Je n’ai jamais connu un accueil aussi pitoyable ! Un garçon m’a parlé de loin, à travers le grillage, sans venir me voir. Il m’a ensuite dit que comme ma réservation n’avait pas été payée en ligne (et je le pensais pourtant), il m’était impossible d’accéder à la chambre. Il me fallait payer immédiatement, mais débarquant tout juste de l’aéroport je n’avais pas encore de change en pesos ni de dollars. J’ai du marcher, trouver une banque, revenir, pour enfin payer. Puis lui n’avait pas de change, alors j’ai dû payer le reste le soir. Il est d’ailleurs venu chercher l’argent à la chambre à 21h30 ! Il ne m’a rien expliqué de la ville, pas proposé de petit dej. Aucune attention. J’étais pourtant le seul client. Je n’ai jamais vu ça de tous mes voyages. La chambre est propre, jolie. Mais c’est tout. Il y a une piscine mais pas nettoyée. Autour il n’y a rien. C’est très mal situé. Très loin de la plage. Personnel pas sympa. J’ai préféré quitter les lieux plus tôt que prévu. Et personne n’était là à mon départ... Bref mauvaise expérience, je ne recommande pas du tout !
Stayed 1 night in May 2019
Verified review

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent but it would have been more comfortable with a/c in the tv room. I would return again
Stayed 3 nights in Apr 2019
Verified review

2/10 Terrible

Kemal

Stayed 1 night in Dec 2025