You'll find Ojo de Agua Beach and Crococun Zoo within 2 miles (3 km) of this hotel. Puerto Morelos Town Square and San Jose Catholic Parish are also within 3 miles (5 km).
This luxury hotel features a full-service spa, a nightclub, and 9 restaurants. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.
Free Internet, jetted tubs
Boasting jetted bathtubs, the 486 guestrooms also offer free WiFi and balconies or patios. Plasma TVs come with satellite channels, and other amenities include free wired Internet and iPod docks.
1 Feb. 2020 by Carla Tamayo
Dear Guest Thank you for sharing your review of your recent stay at our resort. We are truly sorry that your experience did not meet your expectations and that some of our facilities and services have not been to your full satisfaction; please allow us to express our sincerest apologies for any inconvenience caused. We really hope to have the opportunity to welcome you back again to regain your confidence in our service. ¡Saludos!
24 Jul. 2019 by eConcierge-Social Media Coordinator
Dear Guest, Thank you for sharing your review on Tripadvisor about your stay at our resort. We appreciate your comments about the customer service and resort facilities. We will share your remarks with the Operations Committee. Our staff is working as quickly as possible to remove the seaweed as the ocean delivers it to us. We encourage our guests to enjoy our gorgeous pools, bars, gourmet dining options, and entertainment all day long. We hope to have the opportunity to welcome you back in the near future. ¡Saludos!
27 Jun. 2019 by eConcierge-Social Media Coordinator
Dear Guest We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Dreams Riviera Cancun Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay, especially our customer service! Please be confident that we will share your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences in our guests. We sincerely hope we can have the honor of being your host again very soon. ¡Saludos!
25 Jun. 2019 by eConcierge-Social Media Coordinator
Dear Guest Many thanks for your comments and the time to share your stay at Dreams Riviera Cancun Resort & Spa with other travelers. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you. ¡Saludos!
17 Jun. 2019 by eConcierge-Social Media Coordinator
¡Hola! Thank you very much for your feedback. ¡Saludos!
13 May 2019 by eConcierge-Social Media Coordinator
¡Hola, Megan! Thank you very much for taking the time to give us your feedback and for sharing your experience with us. We pride ourselves in always making an effort to please our clients and exceed their expectations so when we receive feedback like yours we are pleased we were able to accomplish our goal. ¡Saludos!
11 Feb. 2019 by David Cg
We appreciate your comments and hope you can come back soon to your home away from home. Best regards.
17 Apr. 2018 by Miriam Perez
Dear Guest, Thank you very much for sharing your nice comments about our staff assistance We truly hope to have the chance to host you again, maybe in a different season to add more amazing memories to your travel experiences.
21 Mar. 2018 by eConcierge-Social Media Coordinator
Dear Guest, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your beach vacations in this amazing destination in the Mexican Caribbean and for your spectacular comments about our staff assistance, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be more than looking forward to host you again to add more amazing memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
14 Mar. 2018 by eConcierge-Social Media Coordinator
Dear Hollie, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your beach vacations and for sharing your fantastic comments about your experience, especially about our staff assistance, gastronomical offer, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We truly hope to see you again to add more amazing memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
The property is closed between March 26 and June 30.
Some rates at Dreams Riviera Cancun Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Dreams Riviera Cancun Resort & Spa you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool, and a health club. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos hotel.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Dreams Riviera Cancun Resort & Spa offers 486 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. Beds feature down comforters. A pillow menu is available. 37-inch plasma televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
The hotel hosts a free manager's reception daily.
Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves dinner only.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.