For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this Playa Mujeres property places you within half a mile (1 km) of Mujeres Beach and 2 miles (3 km) of Playa Mujeres Golf Club. Punta Sam Beach and Punta Sam Ferry Terminal are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs and jetted bathtubs, the 450 guestrooms offer LED TVs with satellite channels, along with free WiFi. Other amenities include furnished balconies or patios, pillowtop beds, and sitting areas.
from C$663
Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test
Finest Playa Mujeres by The Excellence Collection All inclusive ratings based on 29 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Finest Playa Mujeres by The Excellence Collection All inclusive
Everyone (13)Couples (8)Family (10)
5 out of 5
Almost everything in this resort was amazing. One of the best we have ever stayed at. We came 3 years go and are happy that the Finest maintained the quality of service, food, and facilities ever since. Stunning architecture and landscape. Our only wish is that they have more recycling bins around the resort. The sheer amount of plastic waste from the water bottles alone is heartbreaking. Other than that, Thank you for such a wonderful stay! Thank you for also giving us an extra room after we had to check out - our flight was not until 9pm and they allowed us to stay till our flight. So generous. Mildred, Jamie, and Conception are especially wonderful staff! We will be back for sure!
Posted by Fhm225 on 10 Jan. 2019
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5 out of 5
I loved all the special people that m.j ade our visit so fantastic.
Posted by a verified traveller on 3 Mar. 2021
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Comment from Hotel Management
3 Mar. 2021
by The Excellence Collection
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
5 out of 5
I loved everything!! This resort by far is the best! I want to thank all the staff especially tanis, carlos the bartender at the Golden bar, martin the server!! Jesus and salvador!!
Posted by a verified traveller on 2 Feb. 2021
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Comment from Hotel Management
2 Feb. 2021
by The Excellence Collection
Thank you for your recent stay at Finest Playa Mujeres! We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Greetings from The Excellence Collection.
3 out of 5
Overall, we had a wonderful stay aside from the weather we couldn’t control, but I’m surprised previous reviews didn’t mention these items:
- The Excellence Club was great to be apart of, especially for the premium liquor, mini bar, treats & extra hot tub and pool areas. Dummo restaurant is lovely, but the wine is heavily marked up.
- There was just one hot tub in the main pool area that had a perfect temperature; the others we’re too cold.
- Our Excellence Club Junior Suite Swim-up was fun to have, but the main level room was extremely noisy with foot & staff traffic and entry door. I would have preferred a quieter ocean view room. We had to wear ear plugs each night!
- The perfume scent at the Excellence Club entry is nauseating.
- There’s a dress code! Men, be prepared by packing pants and collared shirts. And dresses for woman. Most of the restaurants require them.
- Carlos on beach service is amazing! The Excellence Club bar staff are so lovely too. Javier at Liza and Dummo was exceptional on service.
- The food is meh. I’ve traveled to so many resorts and wouldn’t put a 4 or 5 star on any of the restaurants or food items. The drinks made up for the cost.
- If you want excursions, Julio at the Expedia desk is great but try to keep with doing activities with the Xcaret Company.
- The Michael Jackson theatre show was amazing and so nostalgic.
Posted by Trish, from Seattle, WA on 22 Jan. 2021
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Comment from Hotel Management
2 Feb. 2021
by The Excellence Collection
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal at some restaurants. Greetings from The Excellence Collection.
5 out of 5
Amazing staff and service! My husband and I stayed in the excellence club where we got to meet amazing staff. Carlos and Sean were workers at the excellence club beach and they were beyond wonderful! They provided us with everything we needed and always greeted us with an amazing welcome. They made our trip very memorable!
Posted by Noormazeh on 13 Jan. 2021
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Comment from Hotel Management
21 Jan. 2021
by The Excellence Collection
We are very delighted to read that you loved every moment throughout your stay with us and we were able to surpass your expectations in all areas. At Finest Playa Mujeres, we are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Greetings from The Excellence Collection!
5 out of 5
LOVED everything about this resort - that's why we go back every year!
Posted by Traeci, from MA on 17 Feb. 2020
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3 out of 5
This is the second time we stayed here. The first time was one year ago and we absolutely loved it. It was clean and the service was amazing. This time we ran into an issue when we checked in. The front desk staff told us that our children’s ages were incorrect and charged us another $2000. They would not give us our room key until we paid. They also did this to other families upon check in. Our reservation was correct and travelocity supported us too. However, the hotel did not care and told us our and travelocity documentation was wrong. They were completely disrespectful and totally soured our entire experience.
Posted by a verified traveller on 28 Oct. 2019
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5 out of 5
We are frequent travelers to Mexico, once we found Finest Playa Mujeres by the Excellence Collection we wouldn't think of staying anywhere else! Finest absolutely lives up to it's name, truly the FINEST most EXCELLENT 5 star resort in Mexico! There is not one thing we would change, they do everything right, exceeds any expectations from first visit to every repeat visit! Management truly cares about your experience from the moment you arrive until you depart. BEST STAFF anywhere, you are not just a guest, they treat you like family! If you are looking for a fantastic experience in every single respect (exceptional management and staff, beautiful tropical location, amenities, gorgeous beach, excellent food, premium liquor) you will find it at Finest!
Posted by Sharon, from Cleveland, OH U.S.A. on 29 Sep. 2019
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5 out of 5
It was really a great experience. Hotel staff treated you like Royalty. Always a smile and willing to help/accommodate you.
I would like to give some kudos to María José (from the Mexican Restaurant)
Diego & Omar from the beach Club
Pedro and Lorenzo from the Brass Steakhouse
Pedro from the Italian restaurant by the main pool and Katia from the kids Club
Posted by Karel on 28 Sep. 2019
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5 out of 5
Excellence service, special attention to Francisco and Sean (beach bar) and Michel on Bistro Bar building 6
The Spa 5 star
Posted by a verified traveller on 16 Sep. 2019
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About the Finest Playa Mujeres by The Excellence Collection All inclusive
All land activities, and recreational facilities and equipment included
Kayaking included
24-hour room service
Tennis included
Volleyball included
Soccer (football) included
Bicycling included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Airport transfers not included
Laundry/dry cleaning services not included
Scuba diving excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Sailboats not included
Onsite entertainment and activities included
Property Features
Finest Playa Mujeres by The Excellence Collection All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection All inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Punta Sam property.
450 guestrooms or units
4 levels
12 buildings
12 dining venues
2 bars by the pool
2 swim-up bars
16 bars or lounges
17000 sq ft of conference space
1579 sq m of conference space
Built in 2015
Full breakfast (free)
Bar on the beach
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Finest Playa Mujeres by The Excellence Collection All inclusive offers 450 accommodations with indoor private spa tubs and minibars (stocked with some free items). Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Private indoor hot tub
Private balcony or patio (furnished)
Sitting area
Pillowtop beds
Jetted tub
Stocked minibar (select free items)
In-room dining (24 hours)
LED television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
International calls (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Toothbrush and toothpaste
Food & Drink
Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.
Lizo / Dress Code - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji / Dress Code - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
Tinto & Tapas /Dress Code - This restaurant specializes in Spanish cuisine and serves dinner only. Open daily.
Brass / Dress Code - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 19
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Reflexology
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property offers health screenings for COVID-19 onsite. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through March 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and to schedule departure health screenings.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed
Policies
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service.
No rollaway/extra beds available
Noise-free rooms not guaranteed
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Property confirms they are implementing guest safety measures
Hotel Names
Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
