For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Let me start at the very beginning! We were greeted so warmly with champagne and great service. Our room had a gorgeous view and fully stocked with b
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A stay at this Playa Mujeres property places you within half a mile (1 km) of Mujeres Beach and 2 miles (3 km) of Playa Mujeres Golf Club. Punta Sam Beach and Punta Sam Ferry Terminal are also within 2 miles (3 km).
All-inclusive
This smoke-free property features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs and jetted bathtubs, the 450 guestrooms offer LED TVs with satellite channels, along with free WiFi. Other amenities include furnished balconies or patios, pillowtop beds, and sitting areas.
from C$555
Junior Suite Spa or Pool View + Free On Site Covid-19 Test
Finest Playa Mujeres by The Excellence Collection All inclusive ratings based on 33 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Finest Playa Mujeres by The Excellence Collection All inclusive
Everyone (15)Couples (9)Family (11)
5 out of 5
Posted by a verified traveller on 12 May 2021
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Comment from Hotel Management
24 May 2021
by The Excellence Collection
Allow us to thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
5 out of 5
Let me start at the very beginning! We were greeted so warmly with champagne and great service. Our room had a gorgeous view and fully stocked with beverages and munchies. The room was kept clean and we enjoyed night time snacks that were left in our room. The pool was clean and Daniel was a great bartender. Alex and Carlos kept us comfortable at the beach. Wish I could bring the cabana home. The spa service with Celia was amazing. I have NEVER walked out feeling so relaxed. All the restaurants were amazing. Props to Hugo, Isabel, Norberto, Eduardo from Dukes. We were well taken care of by Javier at Surf and Turf and Tinto and Tapas. Treated us like Royalty. Lazaro from Lisso brought us the most amazing dishes. So glad we took his advice. We will definitely be back soon.
Posted by a verified traveller on 24 Apr. 2021
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Comment from Hotel Management
26 Apr. 2021
by The Excellence Collection
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectation and the outstanding service provided by our lovely colleagues made your getaway as perfect as possible going above and beyond making you feel pampered all the time as a result of giving the royal treatment you deserved. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
5 out of 5
Been to many different resorts over the years. The Finest was #1 in rooms, food, and staff. Everything was top notch. Israel and Eligio in the morning for breakfast were fantastic in the Market restaurant.
Posted by a verified traveller on 20 Apr. 2021
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Comment from Hotel Management
20 Apr. 2021
by The Excellence Collection
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities and the outstanding service provided by our lovely colleagues, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
5 out of 5
Posted by a verified traveller on 25 Mar. 2021
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Comment from Hotel Management
6 Apr. 2021
by The Excellence Collection
Allow us to thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
5 out of 5
I loved all the special people that m.j ade our visit so fantastic.
Posted by a verified traveller on 3 Mar. 2021
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Comment from Hotel Management
3 Mar. 2021
by The Excellence Collection
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
5 out of 5
I loved everything!! This resort by far is the best! I want to thank all the staff especially tanis, carlos the bartender at the Golden bar, martin the server!! Jesus and salvador!!
Posted by a verified traveller on 2 Feb. 2021
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Comment from Hotel Management
2 Feb. 2021
by The Excellence Collection
Thank you for your recent stay at Finest Playa Mujeres! We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Greetings from The Excellence Collection.
3 out of 5
Overall, we had a wonderful stay aside from the weather we couldn’t control, but I’m surprised previous reviews didn’t mention these items:
- The Excellence Club was great to be apart of, especially for the premium liquor, mini bar, treats & extra hot tub and pool areas. Dummo restaurant is lovely, but the wine is heavily marked up.
- There was just one hot tub in the main pool area that had a perfect temperature; the others we’re too cold.
- Our Excellence Club Junior Suite Swim-up was fun to have, but the main level room was extremely noisy with foot & staff traffic and entry door. I would have preferred a quieter ocean view room. We had to wear ear plugs each night!
- The perfume scent at the Excellence Club entry is nauseating.
- There’s a dress code! Men, be prepared by packing pants and collared shirts. And dresses for woman. Most of the restaurants require them.
- Carlos on beach service is amazing! The Excellence Club bar staff are so lovely too. Javier at Liza and Dummo was exceptional on service.
- The food is meh. I’ve traveled to so many resorts and wouldn’t put a 4 or 5 star on any of the restaurants or food items. The drinks made up for the cost.
- If you want excursions, Julio at the Expedia desk is great but try to keep with doing activities with the Xcaret Company.
- The Michael Jackson theatre show was amazing and so nostalgic.
Posted by Trish, from Seattle, WA on 22 Jan. 2021
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Comment from Hotel Management
2 Feb. 2021
by The Excellence Collection
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal at some restaurants. Greetings from The Excellence Collection.
5 out of 5
Amazing staff and service! My husband and I stayed in the excellence club where we got to meet amazing staff. Carlos and Sean were workers at the excellence club beach and they were beyond wonderful! They provided us with everything we needed and always greeted us with an amazing welcome. They made our trip very memorable!
Posted by Noormazeh on 13 Jan. 2021
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Comment from Hotel Management
21 Jan. 2021
by The Excellence Collection
We are very delighted to read that you loved every moment throughout your stay with us and we were able to surpass your expectations in all areas. At Finest Playa Mujeres, we are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Greetings from The Excellence Collection!
5 out of 5
LOVED everything about this resort - that's why we go back every year!
Posted by Traeci, from MA on 17 Feb. 2020
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3 out of 5
This is the second time we stayed here. The first time was one year ago and we absolutely loved it. It was clean and the service was amazing. This time we ran into an issue when we checked in. The front desk staff told us that our children’s ages were incorrect and charged us another $2000. They would not give us our room key until we paid. They also did this to other families upon check in. Our reservation was correct and travelocity supported us too. However, the hotel did not care and told us our and travelocity documentation was wrong. They were completely disrespectful and totally soured our entire experience.
Posted by a verified traveller on 28 Oct. 2019
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About the Finest Playa Mujeres by The Excellence Collection All inclusive
All land activities, and recreational facilities and equipment included
Kayaking included
24-hour room service
Tennis included
Volleyball included
Soccer (football) included
Bicycling included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Scuba diving excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Sailboats not included
Onsite entertainment and activities included
Property Features
Finest Playa Mujeres by The Excellence Collection All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection All inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. For a fee, the property may offer extended parking privileges after check-out. This 5-star Punta Sam property is smoke free.
450 guestrooms or units
4 levels
12 buildings
12 dining venues
2 bars by the pool
2 swim-up bars
16 bars or lounges
17000 sq ft of conference space
1579 sq m of conference space
Built in 2015
Full breakfast (free)
Bar on the beach
Coffee shop
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Terrace on the roof
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (28.5 km / 17.7 mi)
Parking: Free valet parking and self parking
Room Amenities
Finest Playa Mujeres by The Excellence Collection All inclusive offers 450 accommodations with indoor private spa tubs and minibars (stocked with some free items). Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Private indoor hot tub
Private balcony or patio (furnished)
Sitting area
Pillowtop beds
Jetted tub
Stocked minibar (select free items)
In-room dining (24 hours)
LED television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
International calls (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Toothbrush and toothpaste
Food & Drink
Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.
Lizo - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).
Shoji - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Market Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Brass - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 19
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Reflexology
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed
Policies
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
Noise-free rooms not guaranteed
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Hotel Names
Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
