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4.7 out of 5

"I loved all the special people that m.j ade our visit so fantastic. " More

By a verified traveller on Wed 03 Mar 2021

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Hotel Description

5-star beachfront property near Mujeres Beach

Beachside getaway

A stay at this Playa Mujeres property places you within half a mile (1 km) of Mujeres Beach and 2 miles (3 km) of Playa Mujeres Golf Club. Punta Sam Beach and Punta Sam Ferry Terminal are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, free water park access, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs and jetted bathtubs, the 450 guestrooms offer LED TVs with satellite channels, along with free WiFi. Other amenities include furnished balconies or patios, pillowtop beds, and sitting areas.

Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$663* Per night/room 11 Mar. - 12 Mar.

Finest Club Family Suite + Free On-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 5 Max

Excellence Club Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, Private Pool

Bed Count 1 King Bed Maximum Occupancy 5 Max

Finest Club Junior Suite Pool View + Free On-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Spa Or Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Finest Playa Mujeres by The Excellence Collection All inclusive ratings based on 29 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Finest Playa Mujeres by The Excellence Collection All inclusive

Everyone (13) Couples (8) Family (10)
5 out of 5
Almost everything in this resort was amazing. One of the best we have ever stayed at. We came 3 years go and are happy that the Finest maintained the quality of service, food, and facilities ever since. Stunning architecture and landscape. Our only wish is that they have more recycling bins around the resort. The sheer amount of plastic waste from the water bottles alone is heartbreaking. Other than that, Thank you for such a wonderful stay! Thank you for also giving us an extra room after we had to check out - our flight was not until 9pm and they allowed us to stay till our flight. So generous. Mildred, Jamie, and Conception are especially wonderful staff! We will be back for sure!

Posted by on 10 Jan. 2019

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5 out of 5
I loved all the special people that m.j ade our visit so fantastic.

Posted by on 3 Mar. 2021

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Comment from Hotel Management

3 Mar. 2021 by The Excellence Collection

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
I loved everything!! This resort by far is the best! I want to thank all the staff especially tanis, carlos the bartender at the Golden bar, martin the server!! Jesus and salvador!!

Posted by on 2 Feb. 2021

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Comment from Hotel Management

2 Feb. 2021 by The Excellence Collection

Thank you for your recent stay at Finest Playa Mujeres! We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Greetings from The Excellence Collection.

3 out of 5
Overall, we had a wonderful stay aside from the weather we couldn’t control, but I’m surprised previous reviews didn’t mention these items: - The Excellence Club was great to be apart of, especially for the premium liquor, mini bar, treats & extra hot tub and pool areas. Dummo restaurant is lovely, but the wine is heavily marked up. - There was just one hot tub in the main pool area that had a perfect temperature; the others we’re too cold. - Our Excellence Club Junior Suite Swim-up was fun to have, but the main level room was extremely noisy with foot & staff traffic and entry door. I would have preferred a quieter ocean view room. We had to wear ear plugs each night! - The perfume scent at the Excellence Club entry is nauseating. - There’s a dress code! Men, be prepared by packing pants and collared shirts. And dresses for woman. Most of the restaurants require them. - Carlos on beach service is amazing! The Excellence Club bar staff are so lovely too. Javier at Liza and Dummo was exceptional on service. - The food is meh. I’ve traveled to so many resorts and wouldn’t put a 4 or 5 star on any of the restaurants or food items. The drinks made up for the cost. - If you want excursions, Julio at the Expedia desk is great but try to keep with doing activities with the Xcaret Company. - The Michael Jackson theatre show was amazing and so nostalgic.

Posted by , from Seattle, WA on 22 Jan. 2021

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Comment from Hotel Management

2 Feb. 2021 by The Excellence Collection

Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal at some restaurants. Greetings from The Excellence Collection.

5 out of 5
Amazing staff and service! My husband and I stayed in the excellence club where we got to meet amazing staff. Carlos and Sean were workers at the excellence club beach and they were beyond wonderful! They provided us with everything we needed and always greeted us with an amazing welcome. They made our trip very memorable!

Posted by on 13 Jan. 2021

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Comment from Hotel Management

21 Jan. 2021 by The Excellence Collection

We are very delighted to read that you loved every moment throughout your stay with us and we were able to surpass your expectations in all areas. At Finest Playa Mujeres, we are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Greetings from The Excellence Collection!

5 out of 5
LOVED everything about this resort - that's why we go back every year!

Posted by , from MA on 17 Feb. 2020

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3 out of 5
This is the second time we stayed here. The first time was one year ago and we absolutely loved it. It was clean and the service was amazing. This time we ran into an issue when we checked in. The front desk staff told us that our children’s ages were incorrect and charged us another $2000. They would not give us our room key until we paid. They also did this to other families upon check in. Our reservation was correct and travelocity supported us too. However, the hotel did not care and told us our and travelocity documentation was wrong. They were completely disrespectful and totally soured our entire experience.

Posted by on 28 Oct. 2019

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5 out of 5
We are frequent travelers to Mexico, once we found Finest Playa Mujeres by the Excellence Collection we wouldn't think of staying anywhere else! Finest absolutely lives up to it's name, truly the FINEST most EXCELLENT 5 star resort in Mexico! There is not one thing we would change, they do everything right, exceeds any expectations from first visit to every repeat visit! Management truly cares about your experience from the moment you arrive until you depart. BEST STAFF anywhere, you are not just a guest, they treat you like family! If you are looking for a fantastic experience in every single respect (exceptional management and staff, beautiful tropical location, amenities, gorgeous beach, excellent food, premium liquor) you will find it at Finest!

Posted by , from Cleveland, OH U.S.A. on 29 Sep. 2019

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5 out of 5
It was really a great experience. Hotel staff treated you like Royalty. Always a smile and willing to help/accommodate you. I would like to give some kudos to María José (from the Mexican Restaurant) Diego & Omar from the beach Club Pedro and Lorenzo from the Brass Steakhouse Pedro from the Italian restaurant by the main pool and Katia from the kids Club

Posted by on 28 Sep. 2019

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5 out of 5
Excellence service, special attention to Francisco and Sean (beach bar) and Michel on Bistro Bar building 6 The Spa 5 star

Posted by on 16 Sep. 2019

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About the Finest Playa Mujeres by The Excellence Collection All inclusive

Location Vialidad Paseo Mujeres Mz 1, Punta Sam, QROO 77400

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All land activities, and recreational facilities and equipment included
  • Kayaking included
  • 24-hour room service
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Sailboats not included
  • Onsite entertainment and activities included

Property Features

Finest Playa Mujeres by The Excellence Collection All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection All inclusive you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 12 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 16 bars or lounges
  • 17000 sq ft of conference space
  • 1579 sq m of conference space
  • Built in 2015
  • Full breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Finest Playa Mujeres by The Excellence Collection All inclusive offers 450 accommodations with indoor private spa tubs and minibars (stocked with some free items). Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Lizo / Dress Code - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Shoji / Dress Code - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Le Petit Plaisir /Eleganc - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

Tinto & Tapas /Dress Code - This restaurant specializes in Spanish cuisine and serves dinner only. Open daily.

Brass / Dress Code - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers health screenings for COVID-19 onsite. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through March 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and to schedule departure health screenings.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures

Hotel Names

  • Finest Excellence Group Hotel
  • Finest Excellence Group Hotel Playa Mujeres
  • Finest Playa Mujeres Excellence Group
  • Finest Playa Mujeres Excellence Group All inclusive
  • Finest Excellence Group All inclusive
  • Finest Excellence Group
  • Finest Playa Mujeres by Excellence Group
  • Finest Playa Mujeres by Excellence Group All inclusive
  • Finest Excellence Group All inclusive All-inclusive property
  • Finest Excellence Group inclu
  • Finest Playa Mujeres by The Excellence Collection All inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.