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4.8 out of 5

"The dress code was restricted but the hotel, service, entertainment, beach, food, drinks, grounds, pools, room was beautiful " More

By a verified traveller on Wed 18 Mar 2020

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Hotel Description

5-star beachfront property near Mujeres Beach

On the beach

You'll be within half a mile (1 km) of Mujeres Beach and 2 miles (3 km) of Punta Sam Ferry Terminal with a stay here. Playa Mujeres Golf Club and El Meco Archaeological Site are also within 3 miles (5 km).

All-inclusive

A private beach, a full-service spa, and 7 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Unwind with a drink at one of the 7 poolside bars and enjoy the free buffet breakfast each morning.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 450 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, sitting areas, and LED TVs with satellite channels.

Jr. Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$594* Per night/room 1 May - 2 May

Terrace Suite With Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two-Story RooftopTerrace Ste Spa-Pool Vw

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean View Club Lounge - Premium level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jr Ste Swim Up Spa or Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Two-story Rooftop Terrace Suite Club Lounge - Premium level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Playa Mujeres - All Inclusive - Adults Only ratings based on 306 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence Playa Mujeres - All Inclusive - Adults Only

Everyone (61) Couples (28) Family (7)
4 out of 5
The dress code was restricted but the hotel, service, entertainment, beach, food, drinks, grounds, pools, room was beautiful

Posted by on 18 Mar. 2020

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5 out of 5
Beautiful resort with Excellent service!! The staff is amazing!! Beautiful beaches and lots of entertainment to keep you busy if that's what you want. If peace and tranquility is what you are looking for, there are many quiet places for that as well. Food is 5 star and you will want for nothing!!

Posted by on 16 Feb. 2020

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5 out of 5
Amazing!! Defiantly going back! Service was amazing!

Posted by , from Illinois on 7 Feb. 2020

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5 out of 5
Loved everything! The property was clean and staff was very friendly! Will definitely be coming back!

Posted by on 27 Jan. 2020

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5 out of 5
Highly recommend this beautiful resort for an adult couple! The staff is their greatest asset! The entire team from the towel staff, servers, room service, housekeeping, servers in restaurants, check-in, etc. From start to finish the staff was excellent! Our room was beautiful, extraordinarily clean, modern... Simply Impeccable. Food was great for an all-inclusive and they have a tremendous amount of options.

Posted by , from west Palm Beach, Florida on 20 Jan. 2020

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5 out of 5

Posted by on 20 Jan. 2020

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5 out of 5
The best resort I’ve ever been to by far! Everyone all the way down to the gardeners were so friendly. Can’t wait to go back. I’m sold!

Posted by on 17 Nov. 2019

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5 out of 5
We enjoyed celebrating our 25 yr anniversary at the beautiful resort. The service and facility was superb ✨✨

Posted by on 10 Nov. 2019

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5 out of 5
This was my second time at this property and it was everything I remembered and more. Great staff, great food and a beautiful well maintained property. You won’t be disappointed.

Posted by on 4 Nov. 2019

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5 out of 5
Great customer service clean and. Beautiful can’t wait to go back again

Posted by on 1 Oct. 2019

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About the Excellence Playa Mujeres - All Inclusive - Adults Only

Location Prolongacion Bonampak, Playa Mujeres, QROO 77400

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Excellence Playa Mujeres - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - All Inclusive - Adults Only you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. Along with a coffee shop/café, there's a snack bar/deli on site. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Valet parking is free. This 5-star Playa Mujeres property is smoke free.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 bars by the pool
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Excellence Playa Mujeres - All Inclusive - Adults Only offers 450 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Onsite venue - Overlooking the garden, this theme restaurant serves lunch and dinner.

The Lobster House /DressC - This beachfront restaurant serves breakfast, lunch, and dinner. Open daily.

The Grill // Dress Code - This beach restaurant serves lunch and dinner. Open daily.

Barcelona // Dress Code - This fine-dining restaurant serves dinner only. Open daily.

The Flavor Market / Dress - This fine-dining restaurant serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

No shows require payment in full, including taxes and service fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • All Inclusive Excellence Playa Mujeres
  • All Inclusive Playa Mujeres
  • Excellence Adults Only
  • Excellence Adults Only All Inclusive
  • Excellence All Inclusive
  • Excellence Playa Mujeres Adults
  • Excellence Playa Mujeres Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive
  • Playa Mujeres All Inclusive
  • Excellence Playa Mujeres Adults All Inclusive
  • Excellence Adults All Inclusive
  • Excellence Adults All Inclusive All-inclusive property
  • Excellence All Inclusive Adults Hotel
  • Excellence Playa Mujeres All Inclusive Adults
  • Excellence All Inclusive Adults
  • Excellence Mujeres Inclusive
  • Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
  • Excellence Playa Mujeres All Inclusive Adults Hotel
  • Excellence Playa Mujeres Adults Only All Inclusive
  • Excellence Playa Mujeres All Inclusive Adults Only
  • Excellence Playa Mujeres Adults Only All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • Green-EarthCheck Assessed

Promotions

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

url importing https://www.travelocity.ca/Cancun-Hotels-Excellence-Playa-Mujeres---All-Inclusive---Adults-Only.h1672497-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.