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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
5-star beachfront property with 7 outdoor pools

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Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Relax by the ocean with a swim in the large pool, surrounded by sun loungers and shaded by thatched umbrellas.
Property video
Relax in a serene space with a sliding glass door leading to a tropical view, a comfortable sofa, and a stylish coffee table.
Relax by the infinity pool surrounded by lush greenery and ocean views.
Experience the grandeur of our atrium, featuring a central seating area, grand staircase, and lush greenery.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    ‪8 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪46 min drive‬
  • North Beach
    ‪47 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, down comforters, free minibar

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(71 reviews)
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

1 bedroom, premium bedding, down comforters, free minibar

Junior Swim Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(28 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down comforters, free minibar

Terrace Suite With Plunge Pool

8.6 out of 10
Excellent
(12 reviews)
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.0 out of 10
Wonderful
(6 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

10.0 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Punta Sam

On the beach.Your stay at this Playa Mujeres property places you within 2 miles (3 km) of Mujeres Beach and Punta Sam Ferry Terminal. Punta Sam Beach and Playa Mujeres Golf Club are also within 2 miles (3 km).

What's nearby

  • Mujeres Beach - 8 min walk - 0.7 km
  • Playa Mujeres Golf Club - 4 min drive - 2.8 km
  • Isla Mujeres Ferry Terminal - 46 min drive - 9.1 km
  • North Beach - 47 min drive - 9.4 km
  • Dolphin Discovery - 50 min drive - 12.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

5-star beachfront property with 7 outdoor pools
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness center, and a hot tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 11 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Relax by the pool overlooking a tropical beach with lounge chairs and thatched umbrellas.

Excellence Coral Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.6 out of 5, Wonderful, 128 reviews
The price is CA $829
CA $829 total
includes taxes & fees
Aug 10 - Aug 11
Excellence Coral Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

Room amenities

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 907 out of 1180 reviews
Rating 8 - Good. 150 out of 1180 reviews
Rating 6 - Okay. 74 out of 1180 reviews
Rating 4 - Poor. 16 out of 1180 reviews
Rating 2 - Terrible. 33 out of 1180 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Lots to do on resort and great excursions!!
Stayed 5 nights in Jun 2025

6/10 Okay

Dawn

Stayed 6 nights in Apr 2025

6/10 Okay

Dawn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 6 nights in Apr 2025

10/10 Excellent

Lucyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was phenomenal. Room was spacious and plenty of seating to hang around the room. enough beach chairs and pool chairs for all the guests. beach was great
Stayed 4 nights in Mar 2025

6/10 Okay

eric

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You can tell the resort needs renovation
Stayed 7 nights in Apr 2025

10/10 Excellent

Monica R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was so friendly and accommodating. The food was excellent for an all inclusive. Great entertainment every evening. The grounds, hotel room, pool were immaculate. People cleaning all day, every day. We compared it to the cleanliness of Disneyland. IFKYK!
Stayed 5 nights in Apr 2025

2/10 Terrible

shayla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT DO IT. booked for my 22nd birthday and was beyond disappointed. food is bland and disgusting. rooms smell of moth balls, drainage sucks, my shower shelf literally broke off the wall in the middle of the night with nothing on it. you’d think there’d be more beach chairs as you are ON THE BEACH at a BEACH FRONT RESORT but no. majority of the restaurants aren’t even open until 6pm so you only have like 2 lunch spot options which both suck. bars close at 5pm. coconuts are only available at 1 bar/“juice stand” and you’ll have to wait a while. literally everything is watered down here, cafe sandwiches are sorry, smoothies are made from concentrates not much real fruit. skimpy, sad, and overrated. not too sure how this is a 5 star hotel but as of april 2025 i strongly advise if you are seeking a quality vacation, this is definitely not the place!
Stayed 4 nights in Apr 2025

6/10 Okay

Hector, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There about 10 people that slip during our stay and nothing was addressed. Also not enough chairs for the guests we had to sit on regular chairs also when we got a chairs we went for 45 minutes and you have your police chairs taking away our chairs it was really frustrating. You ask for a martini and it’s serve in a regular glasses because martini glasses not available that is totally unacceptable the staff do there best
Stayed 4 nights in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2025

2/10 Terrible

Gretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not 4 star
Stayed 3 nights in Apr 2025

8/10 Good

Mai, Red Bank

Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin, Bellevue

Stayed 3 nights in Feb 2025

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great!
Stayed 4 nights in Apr 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a beautiful property! Love the cleanliness, staffs continued effort to give guest the best experience! They have great dining options, amazing resort activities and entertainment. This is a excellent resort of mature adults looking for a quality, upscale experience. I definitely will be back!
Stayed 7 nights in Apr 2025

10/10 Excellent

Bryan

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Amanda, SUMMIT

Stayed 6 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a wonderful vacation! Staff was fantastic, restaurants were delicious. Pools were great
Stayed 7 nights in Apr 2025

10/10 Excellent

Carli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Would recommend!!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort. The food, archive,
Stayed 4 nights in Apr 2025

10/10 Excellent

Nicholas

Stayed 4 nights in Mar 2025

10/10 Excellent

Halle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be sure to read the dress code so you pack accordingly! This resort was gorgeous and first class all the way. Vilma was an perfect host!
Stayed 3 nights in Apr 2025

10/10 Excellent

antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean staff very friendly. I definitely recommend
Stayed 3 nights in Apr 2025

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay at an excellence resort. We stayed at Riviera Cancun prior. They look and feel almost the same. The big difference was seating and staffing. Multiple times we had to wait to be seated for food because the place was full or there wasn't enough to staff to open other restaurants. One day only 1 sit down restaurant was open for lunch. Service was hit or miss once you were seated. Going to the beach was difficult, we never did find an open place to lounge under the trees. Overall it was a good experience that I feel is probably more the norm and our prior visit was the exception. I would go again for sure.
Stayed 4 nights in Mar 2025