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4.1 out of 5

"The property itself was gorgeous. It was immaculate, and the garden view was very relaxing. At Garza Blanca, the endless pools with the full view of ... " More

By a verified traveller on Wed 04 Mar 2020

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Hotel Description

4.5-star beachfront resort near Mujeres Beach

On the beach

You'll find Mujeres Beach and Playa Mujeres Golf Club within 3 miles (5 km) of this Playa Mujeres resort. Also, Punta Sam Ferry Terminal is within half a mile (1 km) and El Meco Archaeological Site is within 2 miles (3 km).

Luxury amenities

A full-service spa, 6 restaurants, and 5 outdoor pools are all featured at this smoke-free resort. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Free WiFi, balconies

The 415 guestrooms have flat-screen TVs with cable channels and offer free WiFi and balconies. Other amenities include 24-hour room service, microwaves, and ceiling fans.

Deluxe Studio Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$196* Per night/room 5 Jul. - 6 Jul.

Deluxe Studio Garden View Non Refundable

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Master Suite Two Bedroom Ocean View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Master Suite One Bedroom, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Master Suite Two Bedroom Garden View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Villa del Palmar Cancun Luxury Beach Resort & Spa ratings based on 18 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Villa del Palmar Cancun Luxury Beach Resort & Spa

Everyone (14) Family (3)
5 out of 5
The property itself was gorgeous. It was immaculate, and the garden view was very relaxing. At Garza Blanca, the endless pools with the full view of the ocean is breathtaking. The staff were incredible as they treating us incredibly well. They truly had a vested interest with ensuring we were well taken after and enjoying our trip. The restaurants were phenomenal. Overall, an incredible property.

Posted by on 4 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Juan Carlos Gonzalez

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
The property is big and modern. We had a reservation for 2 rooms with doble beds and they gave us an upgrade. The room was beautiful with ocean view. Everything clean and well stacked. The food was very good as well. The buffet style breakfast has a lot to choose from. All the workers were very friendly. I took the presentation for their membership and even if I didn’t purchase anything I was still treated with respect and friendliness.

Posted by on 26 Jul. 2019

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Comment from Hotel Management

27 Jul. 2019 by Juan C. Gonzalez

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Posted by on 5 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by JUAN C

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
The resort is beautiful and the rooms are over sized. From the moment we arrived, the staff was very welcoming and accommodating. We enjoyed all of the restaurants but our absolute favorite was the Italian restaurant Davino! Manager Manuel, our waiter Salomon Torres, Pancho, chef Fabiano and the rest of the staff went out of their way to make sure that our family has the best experience possible. Our 11 year old daughter loved watching creation of various deserts. Pancho and chef Fabiano taught her and let her create her own deserts. I cannot describe how much fun she had and how incredibly happy she was. The food was incredibly delicious and Salomon was the best waiter we ever had. The only negative thing about the beach was the seaweed overgrowth but resort staff worked very hard on removing it. Pools were very large and temperature of the water was absolutely perfect. We had the best time and cannot wait to come back to Cancun.

Posted by , from Colorado Springs on 4 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by JUAN C

Dear Olga, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
Great place to relax, only problem is just to far to go to different places like clubbing or shopping other then that we had a great time

Posted by , from usa on 19 Apr. 2018

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Comment from Hotel Management

20 Apr. 2018 by General Manager

Dear ilse, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Great experience Overall!

Hotel was very nice and clean. Staff was courteous and attentive. Food was great. Overall great experience! One detail that I did not like was that I requested a King Size Bed and was offered and given two Queen Size Beds instead. They said King Size Bed was subject to availability.

Posted by , from Long Beach on 15 Mar. 2018

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Comment from Hotel Management

21 Mar. 2018 by General Manager

Dear Noe, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5
Great experience!! The beach was nice, the staff was really friendly, and the food was great!

Posted by on 6 Mar. 2018

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Comment from Hotel Management

12 Mar. 2018 by General Manager

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Nice

Very good overall experience .......................

Posted by on 16 Dec. 2017

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Comment from Hotel Management

6 Feb. 2018 by General Manager

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5 out of 5

Nice and quiet in Sept.

Pros: It is a nice size resort but did not require a lot of walking to get to places. Great scenery and layout.
Cons: The 1 issue we had were mosquitoes after a small rain. Spray for the mosquitoes. Cut back on the Timeshare pitch as not everyone wants to sit or hear.
Had a destination wedding to attend at the V D P. Great resort , nice beach, The staff was very pleasant. We had no bad experiences with the staff. All wedding activities were well planned and executed.

Posted by , from TENN. on 17 Oct. 2017

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Comment from Hotel Management

20 Oct. 2017 by Gab U.

Dear D and C, On behalf of all of us at Villa del Palmar Cancún Resort & Spa, we want to thank you for the wonderful comments you posted. We are honored and thrilled that we were able to contribute to your well-being and enjoyment of your well-earned vacation. Your kind words inspire and energize us to strive for better every day. We truly appreciate your recognition and we look forward to welcoming you back to “su casa” Villa del Palmar Cancún Hotel & Spa in the near future. We have taken notes regarding your suggestions in order to improve our services. Regarding the mosquitos, our exterminitator partner sprays the property on a daily basis, however due to the natural enviroment that is around the property. Sincerely, Gabriela U. Galicia Communication Manager Villa del Palmar Resort & Spa

2 out of 5

Bait and switch by Travelocity!

I purchased an all inclusive vacation package from Travelocity for my family. At least I thought I did because that's how it was advertised and sold. When I arrived at the resort they had me booked in a 1st floor studio with no view. Basically the worst room at the resort! I made some noise and got a better room with a veiw but ended up paying almost $2000.00 extra for an all inclusive vacation. I will never book anything through Travelocity ever again! I am currently requesting a full refund for my entire vacation due to the stress, false advertising and frustration it caused my family. Here's how they baited and switched. The said resort was advertised as an "all inclusive only" resort but it depends on what type of room you select! No where is this information stated on the site nor do they inform you prior to making the final purchase. It's a complete scam from beginning to end! I noticed at least 40 different families, couples and angry customers finding out the bad news from the resort as I did in just a few days. I would have never purchased a one room studio with no meal plan and no resort ammentities. I could of stayed at the Rits Carlton for what I eventually paid for a 2-star resort that's understaffed, undermanaged and designed mainly to sell time shares. There is no recourse once you check into the resort! They know that and it's impossible to contact Travelocity once you're out of the country!

Posted by , from ripped off on 25 Apr. 2017

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About the Villa del Palmar Cancun Luxury Beach Resort & Spa

Location Carretera Punta Sam Km. 5.2, Playa Mujeres, QROO 77400

All-inclusive Details

  • Kayaking included
  • Laundry/dry cleaning services not included
  • Taxes included
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Gratuities included
  • Airport transfers not included
  • Snorkeling included
  • Wireless Internet access not included

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Villa del Palmar Cancun Luxury Beach Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a beach bar. Public spaces have free wired Internet. This luxury resort also offers a complimentary children's club, a children's pool, and a sauna. Valet parking is free. This 4.5-star Playa Mujeres resort is smoke free.

  • 415 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2010
  • Bar on the beach
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free wired Internet

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (26.8 km / 16.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Villa del Palmar Cancun Luxury Beach Resort & Spa offers 415 accommodations, which are accessible via exterior corridors and feature safes and slippers. Rooms open to balconies. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa Mujeres resort provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Microwave
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

La Casona - Overlooking the ocean, this steakhouse specializes in international cuisine. Guests can enjoy drinks at the bar.

Zama - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Hiroshi - This restaurant specializes in Japanese cuisine and serves dinner only.

Davinos - This restaurant specializes in Mediterranean cuisine and serves dinner only.

Caprichos - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Number of treatment rooms 8
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.

Pet Policy

  • No pets allowed

Policies

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 30 and USD 50 per person (approximately)
  • Airport shuttle fee: USD 50 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Palmar
  • Palmar Cancun
  • Palmar Resort Cancun
  • Villa del Palmar Cancun Beach
  • Villa del Palmar Cancun Beach Playa Mujeres
  • Villa del Palmar Cancun Beach Resort
  • Villa del Palmar Cancun Beach Resort Playa Mujeres
  • Villa Palmar
  • Villa Palmar Cancun
  • Villa Palmar Resort Cancun
  • Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
  • Villa Palmar Cancun Luxury Beach Playa Mujeres
  • Villa Palmar Cancun Luxury Beach
  • Villa Palmar Cancun Luxury Beach Resort
  • Villa del Palmar Cancun Beach Resort Spa
  • Del Palmar Cancun & Mujeres
  • Villa del Palmar Cancun Luxury Beach Resort & Spa Resort
  • Villa del Palmar Cancun Luxury Beach Resort & Spa Playa Mujeres

You should know

  • Villa del Palmar Cancun Luxury Beach Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 2-device limit.

Promotions

Special Offer


Book a stay in a "1 Bedroom Residence Ocean View" room category and receive free WiFi access for 2 devices, per stay, in room espresso coffee, fully stocked refrigerator with an assortment of premium waters, juices, and beers, 1 signature basket with assorted snacks and refreshments upon arrival, nightly turn down service and evening specialty amenity, 350 ml bottles of premium liquores and wine once per stay, and bathrobes and slippers.


Must book a "1 Bedroom Residence Ocean View" room category to receive benefits. Full details at check-in. Guests must contact the hotel directly with their flight details to arrange pick up; contact information is provided on the booking confirmation email. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.