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Hotel Riu Dunamar - All Inclusive

3.5 star property
3.5-star beachfront property with 5 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Dunamar - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
2 bedrooms, free minibar, in-room safe, individually decorated
6 bars/lounges, 2 swim-up bars, poolside bar
Lobby
5 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast included
  • All-inclusive

Explore the area

View in a map
Blvd. Costa Mujeres, Costa Mujeres, QROO, 77720
  • Place, Mujeres Beach
    ‪12 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪58 min drive‬
  • Place, North Beach
    ‪59 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪68 min drive‬

Room options

View all photos for Standard Double Room (E)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (E)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (E)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (L)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Room (L)

  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Suite (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (L)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (M)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (M)

8.0 out of 10
Very good
(21 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (M)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (M)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (M)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Ocean View (M)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (M)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms (M)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Suite (M)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (U)

8.2 out of 10
Very good
(158 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (U)

8.0 out of 10
Very good
(25 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Ocean View (U)

9.0 out of 10
Wonderful
(32 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms (U)

9.4 out of 10
Exceptional
(3 reviews)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Suite (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms (B2C-US)

  • 70 sq m
  • Sleeps 5
  • 4 Twin Beds

View all photos for Suite (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (B2C-US)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Standard

7.0 out of 10
Good
(2 reviews)
  • 36 sq m
  • Sleeps 4

View all photos for Double Room Classic with Partial Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Classic with Partial Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Double Room Superior with Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Superior with Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Classic

2 bedrooms, free minibar, in-room safe, individually decorated

Family Room -5 guests- Classic

  • 70 sq m
  • Sleeps 5

View all photos for Standard Double Room, Oceanfront (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Oceanfront (U)

9.2 out of 10
Wonderful
(5 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Superior with Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Superior with Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Double Room Classic with Partial Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Classic with Partial Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Double Room Standard

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Standard

  • 36 sq m
  • Sleeps 4

View all photos for Double Room Standard with Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Standard with Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Double Room with Partial Sea View

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room with Partial Sea View

  • 36 sq m
  • Sleeps 4

View all photos for Double Room Standard

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room Standard

  • 36 sq m
  • Sleeps 4

View all photos for Family Room -5 guests-

2 bedrooms, free minibar, in-room safe, individually decorated

Family Room -5 guests-

  • 70 sq m
  • Sleeps 5

View all photos for Standard Double Room, Oceanfront (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Oceanfront (B2C-US)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Bedrooms (U)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, 2 Bedrooms (U)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (C)

8.8 out of 10
Excellent
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Ocean View (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (C)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Ocean View (C)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms (C)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (C)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (C)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Connecting Rooms (C)

  • 36 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, Partial Ocean View (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Bedrooms (B2C-US)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (L)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room ( Kid Stay Free | C)

Standard Double Room ( Kid Stay Free | C) | Children's area

Standard Double Room ( Kid Stay Free | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room (Kids Free | B2C-CA)

2 bedrooms, free minibar, in-room safe, individually decorated

Standard Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

About the area

Costa Mujeres

On the beach.Within 6 miles (10 km) of this property, you'll find Playa Mujeres Golf Club and Mujeres Beach. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 10 min drive - 6.1 km
  • Mujeres Beach - 12 min drive - 7.5 km
  • Isla Mujeres Ferry Terminal - 58 min drive - 17.2 km
  • Isla Mujeres Cemetery - 58 min drive - 17.5 km
  • North Beach - 59 min drive - 17.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬4 min drive
  • ‪Grand Caribe - ‬4 min drive
  • ‪Kulinarium Riu Latino - ‬5 min drive
  • ‪Spaces Restaurant - ‬9 min walk
  • ‪Velvet - ‬5 min drive

About this property

Hotel Riu Dunamar - All Inclusive

3.5-star beachfront property with 5 outdoor pools
Hotel Riu Dunamar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Dunamar - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this property measures 1378 square feet (128 square meters) and includes conference space. A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Dunamar - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Costa Mujeres property.

  • 1 building
  • 740 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Meeting rooms
  • 1378 sq ft of conference space
  • 128 sq m of conference space
  • Built in 2017
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Hotel Riu Dunamar - All Inclusive offers 740 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include facials and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide
  • Windsurfing

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Dunamar - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
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Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
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All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive
Hotel Riu Dunamar - All Inclusive Costa Mujeres
Hotel Riu Dunamar - All Inclusive All-inclusive property

Hotel Riu Dunamar - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 572 out of 1154 reviews
Rating 8 - Good. 293 out of 1154 reviews
Rating 6 - Okay. 166 out of 1154 reviews
Rating 4 - Poor. 61 out of 1154 reviews
Rating 2 - Terrible. 62 out of 1154 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Andreea

Liked: Staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Dhavalkumar Sureshbhai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Nima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice vacation
Stayed 5 nights in Aug 2025

10/10 Excellent

Olga Lidia De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing first time experience
Stayed 5 nights in Aug 2025

10/10 Excellent

Glenda

Stayed 5 nights in Jul 2025

8/10 Good

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but hot pools
Stayed 6 nights in Jul 2025

10/10 Excellent

Ignacio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean staff was amazing food was great had a great time with my family will be back
Stayed 5 nights in Jul 2025

2/10 Terrible

Alina, des plaines

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this resort! Traveled with my wife and we both got food poisoning! Management does not care and takes no responsibility. Luis at the front desk was especially rude and dismissive. The food is not being handled properly and the options are VERY limited. No single serve bottled water is being offered! The are NO bathrooms at the restaurants, you have to go in the lobby. We will not be returning.
Stayed 7 nights in Jul 2025

10/10 Excellent

Molly

Stayed 4 nights in Jul 2025

6/10 Okay

Laibel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Limited food variety, but ok for the price and being an all inclusive Hotel I guess. Most of the servers looked and acted as if they didn’t want to be there. Only one good guy that earned well deserved tips throughout our stay. His name is Neto and works at the buffet for lunch and dinner time. One of the things that stood out the most was how rude and disrespectful the staff at the kids water park were. They will start letting you know( In a very pushy way) that the park is closing 40 min before closing time, which is 5pm. Then 20 min before 5 a staff member came and shut the shades on top of the lazy chairs we were seating at. No “excuse me” or manners at all. When we told him it was disrespectful, he brushed it off and said “it’s time to go, you people take too long”. We have a picture of the staff member we can provide.
Stayed 5 nights in Jul 2025

10/10 Excellent

Michael

Stayed 6 nights in May 2025

10/10 Excellent

Cristina

Liked: Cleanliness, amenities
My boyfriend and I had an amazing stay! 10/10 would recommend!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ana Paula De, Danbury

Stayed 4 nights in Jul 2025

10/10 Excellent

Kiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 4 nights in Jul 2025

10/10 Excellent

Kimberly

Stayed 4 nights in Jul 2025

6/10 Okay

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

July 2025 Family Vacation

My family of 4, kids 11 and 4 went to celebrate a coworkers daughters 15 year birthday. Pros: The hotel is a good size but does not require a lot of walking. The water park was a hit with the kids. The amount of chairs in the beach and around the pools were nice. They had activities and shows throughout the day/night. They have a doctor on location, which somebody from the birthday party had to seek after twisting and spraining their ankle. The staff overall was extremely nice and gracious. It is not located in the "Hotel Zone" which makes it so that it is not as busy, which may be a con to some, but for our family, it was great. Cons: Don't expect great food here. It is mediocre at best. The shows while entertaining aren't the best quality. As you know the gift shop overcharges, but trying to bill almost $40 for kids Tylenol is just robbery.
Stayed 4 nights in Jul 2025

8/10 Good

Tasnuva Twaseen

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time!!

Family vacation. Perfect for two toddlers. Activities, pools and beach. Great experience, we had a blast.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jose Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Would recommend.
Stayed 4 nights in Jul 2025

10/10 Excellent

Antonia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in May 2025

10/10 Excellent

Riolkis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente opcion para la familia, el colectivo de servicio muy atento y por parte de los chicos de animacion y recreación siempre incluyendo a los visitantes en las actividades para ser mas agradable su estancia en el hotel.
Stayed 4 nights in Jul 2025

6/10 Okay

Daniel

Travelled with family
Disliked: Staff & service
La comida no muy agradable, alchol no marcas reconocida , el personal sin modales no lo Que Esperaba 👎
Stayed 4 nights in Jul 2025

8/10 Good

Agnes Anitha Rajakumari Ashok

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was good.. cleanliness was excellent... food options were repeated and quite boring by day 5... we stayed for 8 days and 7 nights...
Stayed 7 nights in Jul 2025

6/10 Okay

Vanessa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jul 2025