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Ocean Allure Costa Mujeres - Adults Only - All Inclusive

5.0 star property
5-star beachfront property with 5 outdoor pools

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Photo gallery for Ocean Allure Costa Mujeres - Adults Only - All Inclusive

On the beach, white sand
Privilege Master Suite Ocean Front
5 outdoor pools, cabanas (surcharge), pool umbrellas
Privilege Master Suite Ocean Front | Beach/ocean view
Privilege Master Suite Ocean Front | Living room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
SM 006, MZA 002, LT 001, PLAYA CONDOMINIO MAESTRO COSTA, Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪8 min drive‬
  • Place, Mujeres Beach
    ‪10 min drive‬
  • Place, Punta Sam Beach
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Junior Suite, Garden View

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Garden View

8.8 out of 10
Excellent
(15 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Pool View

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Sea View

7.4 out of 10
Good
(13 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Swim Up Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Swim Up Junior Suite

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite

7.2 out of 10
Good
(5 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Sea View

Privilege Junior Suite Sea View

Privilege Junior Suite Sea View

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Privilege Swim Up Junior

Free minibar, in-room safe, desk, laptop workspace

Privilege Swim Up Junior

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Privilege Master Suite Ocean Front

Privilege Master Suite Ocean Front | Beach/ocean view

Privilege Master Suite Ocean Front

9.8 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 108 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Ocean Front

Privilege Junior Suite Ocean Front

Privilege Junior Suite Ocean Front

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 1 Queen Bed

About the area

Costa Mujeres

Beachfront retreat .Within 6 miles (10 km) of this property, you'll find Playa Mujeres Golf Club and Mujeres Beach. Punta Sam Ferry Terminal and Punta Sam Beach are also within 6 miles (10 km).

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 6.1 km
  • Mujeres Beach - 10 min drive - 7.4 km
  • Punta Sam Beach - 13 min drive - 9.9 km
  • Punta Sam Ferry Terminal - 13 min drive - 9.9 km
  • El Meco Archaeological Site - 16 min drive - 12.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬15 min walk
  • ‪Grand Caribe - ‬19 min walk
  • ‪Kulinarium Riu Latino - ‬4 min drive
  • ‪The Shores Restaurant - ‬15 min walk
  • ‪Restaurante Grill - ‬19 min walk

About this property

Ocean Allure Costa Mujeres - Adults Only - All Inclusive

5-star beachfront property with 5 outdoor pools
Ocean Allure Costa Mujeres - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Ocean Allure Costa Mujeres - Adults Only - All Inclusive, you'll find 5 outdoor swimming pools, a lazy river, and a fitness center. There are 8 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the luxury Ocean Allure Costa Mujeres - Adults Only - All Inclusive. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

  • 599 guestrooms or units
  • 8 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Meeting rooms
  • Built in 2024
  • Buffet breakfast (free)
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
Ocean Allure Costa Mujeres - Adults Only - All Inclusive offers 599 accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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  • Breakfast included
  • All-inclusive
4.6 out of 5, Wonderful, 3,559 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Limited onsite valet parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 2 poolside bars
  • 8 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 5 outdoor pools
  • Bowling alley
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Games
  • Gym
  • Lazy river
  • Piano
  • Pilates classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Allure Costa Mujeres - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Costa Mujeres
Ocean Azure Costa Mujeres All Inclusive

Frequently asked questions

How close is Ocean Allure Costa Mujeres - Adults Only - All Inclusive to the airport?

Ocean Allure Costa Mujeres - Adults Only - All Inclusive is 21.6 mi (50-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

As of Apr 9, 2026, prices found for a 1-night stay for 2 adults at Ocean Allure Costa Mujeres - Adults Only - All Inclusive on Apr 13, 2026 start from CA $506, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Ocean Allure Costa Mujeres - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Ocean Allure Costa Mujeres - Adults Only - All Inclusive.

How close is Ocean Allure Costa Mujeres - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Ocean Allure Costa Mujeres - Adults Only - All Inclusive offer free breakfast?

Ocean Allure Costa Mujeres - Adults Only - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

No, there is no casino at this property, but PlayCity Casino (20-min drive) and Royal Yak Casino and Sports Book (21-min drive) are nearby.

What time is check-in at Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Ocean Allure Costa Mujeres - Adults Only - All Inclusive?

This property offers free valet parking.

Does Ocean Allure Costa Mujeres - Adults Only - All Inclusive have a pool?

Ocean Allure Costa Mujeres - Adults Only - All Inclusive features 5 outdoor pools.

Does Ocean Allure Costa Mujeres - Adults Only - All Inclusive have a restaurant?

Yes, there are 8 restaurants on site.

Does Ocean Allure Costa Mujeres - Adults Only - All Inclusive have a spa?

This property doesn't have a spa, but it does offer massages.

How close is Ocean Allure Costa Mujeres - Adults Only - All Inclusive to downtown Costa Mujeres?

Ocean Allure Costa Mujeres - Adults Only - All Inclusive is 0.5 mi away from Costa Mujeres.

Ocean Allure Costa Mujeres - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 195 out of 297 reviews
Rating 8 - Good. 56 out of 297 reviews
Rating 6 - Okay. 29 out of 297 reviews
Rating 4 - Poor. 10 out of 297 reviews
Rating 2 - Terrible. 7 out of 297 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Johnny

Stayed 3 nights in Jan 2026

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent! Very beautiful beaches. Friendly staff, great food, couldn’t have been a better trip
Stayed 3 nights in Dec 2025

10/10 Excellent

Armando Martinez

Stayed 4 nights in Dec 2025

10/10 Excellent

Ana Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort was amazing. Food and drinks was amazing. Even went to a silent party and the bar and it was so much fun. As a upcoming resort i definitely recommend coming here
Stayed 3 nights in Jan 2026

8/10 Good

Steve

Our stay at Ocean Allure. Was great! Resort was very clean and wasn’t over populated due being a very new resort also making it a laid back vacation. Staff were very pleasant. I would like to give a big thanks to Alessa! She helped me make reservations for my wedding anniversary, get flowers, and decorated our room to surprise my wife! Thanks for all your help Alessa!
Stayed 1 night in Dec 2025

10/10 Excellent

Risa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay during the week between Christmas and New Years. Every staff member we met was amazing, courteous and friendly. The room was lovely and spacious with plenty of storage. The pools and beach were perfect. One tip - upgrading to Privilege status is worth it. It is very hard to get a dinner reservation if you are not Privilege, where the butlers make the reservation for you! If you are looking to relax and unwind you will be happy at Ocean Allure!
Stayed 5 nights in Dec 2025

6/10 Okay

Sasa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Originally we booked 3 rooms for 5 people. Few days after making the reservation we wanted to add one more person to the third room. Called, emailed tried to reach out, unfortunately unsuccessful. Expedia was not able to help me, since the only way Expedia agent was able to do it, it was to cancel the third room and rebook it. Unfortunately there was no guarantee that there will be a room available. Therefore advised by Expedia agent to book the flight separately for 6th person and add all inclusive package at the arrival. Since we had a room already it shouldn’t been a challenge. I even went step further and reached out to H10 hotels corporate reservation. They also couldn’t help me since Ocean Allure is a new property and they have not received a training to do so. As per agent on the phone. Since none of my emails not messages ever got returned we decided to add all inclusive package at the property. What a pleasant surprise that was. We got charged $1500 for 5 nights only for the all inclusive package. As mentioned we already had a room booked with one person and purchased the fare separately. That was way too high of a charge for all inclusive only. It wasn’t all. It has been a challenge to make a reservation as a group of 6, since only way to make dining reservations was separately for each room. They also couldn’t make a change to the reservation to show 2 guests on the third room. You would think it shouldn’t be a problem after paying $1500 in addition….
Stayed 5 nights in Jan 2026

10/10 Excellent

Katarzyna Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort is beautiful! Food was really good, good selection at breakfast buffet, dinner restaurants were excellent. The coffee shop had the best coffee I have ever had at an all inclusive. I would pay money for the mikes latte. Lots of seating at pools and lazy river. Less seating at the beach. Staff is very kind and worked so hard! (Make sure you are tipping them!) Highly recommend this resort!
Stayed 4 nights in Dec 2025

6/10 Okay

Jennifer

Stayed 6 nights in Dec 2025

10/10 Excellent

Hugo Antonio

Liked: Cleanliness, property conditions & facilities
I had an awesome experience staying at Ocean Allure Cancun. The hotel is modern, clean, and in a great location with easy access to the beach and nearby attractions. The rooms were spacious, comfortable, and well-maintained, with great views and everything I needed for a relaxing stay. The staff really stood out—Tony, Hector, Janet, Maria and Ale very friendly, professional, and always willing to help with recommendations or anything we needed. The atmosphere was laid-back but still fun, making it perfect whether you’re looking to relax or explore Cancun’s nightlife.
Stayed 7 nights in Dec 2025

10/10 Excellent

Samson

Stayed 7 nights in Dec 2025

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
For a brand new resort the staff were fantastic and all of the amenities were in working order. The pools were very clean (albeit a bit cold) and the meals available were lovely. Wouldn't hesitate to recommend this resort to a friend.
Stayed 7 nights in Dec 2025

8/10 Good

Natalie

Stayed 4 nights in Dec 2025

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 5 days & it was an incredible experience. The staff was absolutely the best each of us have ever experienced! They really go above and beyond at every twist and turn to make you feel welcomed. The food is outstanding with plenty of options. There is a very good breakfast & lunch buffet here if you are looking for that option. They also have PLENTY of stand alone restaurants with a la carte and full menu options as well. Plenty of pools with more than enough spacing and servers who are constantly available to serve you drinks. The beach is stunning as well! Rooms are clean & ours (Privilege Junior Swim Up) contained a waterfall shower, fridge with drinks (both alcoholic & non), plenty of closet space, safe, steamer for clothes, dual sinks & a beautiful swim up right outside. This just opened Dec 3rd so there are a few MINOR things they could improve upon such as slightly warmer pool water. We noticed not many people were utilizing the pool due to its extremely cold temperatures. The 2nd would be more consistent music by the pools. We found ourselves having to pool hop a bit to find where the music was playing. Lastly, there are day beds available at the beach for privilege customers...you HAVE to arrive there by 6am at the latest as it is first come first served. I would like to see them add more of those as a convenience for others who pay max price as well. Again these are minor improvements but overall 10/10 place and would HIGHLY recommend to anyone.
Stayed 4 nights in Jan 2026

8/10 Good

Eigrdas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at this resort and overall had a pleasant experience. The property is very clean, quiet, and not crowded, which made it easy to relax. The beach itself is beautiful and well maintained. However, there are not nearly enough lounge chairs. If you arrive around 10 a.m., you’ll likely spend a good amount of time walking back and forth trying to find one. I understand the resort just opened on December 1st, but if you know how many rooms are booked, it seems reasonable to provide enough basic essentials for your guests. The Italian restaurant was clearly understaffed — it took about 20 minutes just to get water, and the fish we ordered was dry. This was disappointing, especially since it’s the only restaurant that requires reservations. The other restaurants were decent and more consistent. Our room was clean when we arrived, except for the shower floor, which we had to rinse ourselves. After the first night, we used the door hanger to skip housekeeping, but once we removed it the next day, no one came to clean — not that day, nor the next, until late at night. The spa was another letdown. A 60‑minute massage was $169, which would be fine if the spa felt special, but the space was very plain and lacked any warmth or coziness. I wouldn’t return to the spa based on this experience. On a positive note, booking a trip to Xcaret Park through the resort was very easy, everything went smoothly, and we enjoyed it a lot. Despite the issues, the resort is new, clean,
Stayed 5 nights in Dec 2025

8/10 Good

Janvil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High potential, but currently in a "soft-opening" transition. Pros: Beautiful tropical design, amazing beach, decent food options, plenty of entertainment, and incredibly kind staff. Cons: Visible construction flaws (paint/tiles) and very cold pool water (we believe the water temperature should be comfortable enough not to be shivering). Great for adults, but wait a few months if you want a "polished" experience. I have no doubt that this resort can be a 5 star resort in the future. • Overall Rating: 4/5 Stars (soft opening) • Best For: Couples, families with adult children, wanting a more relaxed focused stay with entertainment available. Stay: December 27-January 2 Would I return? Yes but during warmer season and after plenty of time for the resort to sort out some issues and improve wherever necessary. *Please note I am not a travel reviewer. Therefore, I am writing this review based on what we experienced throughout. We did not really go out of our way to ensure we try absolutely everything the resort has to offer.
Stayed 6 nights in Dec 2025

10/10 Excellent

Fernande

Stayed 6 nights in Dec 2025

10/10 Excellent

Mariam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hi So I booked the resort privilege suite ocean view. I informed the resort that we old be there 12pm and if possible needed an early check in. That was not done. We were given a suite at 3:30pm. With a partial ocean view.disappointed honestly but the overall stay was made so comfortable by the staff and resort was so new and clean and beach was so clean an amazing that we really forgot about the check in hiccups. Alex our server in privilege restaurant was a 5 star guy who made every effort to please us. The best restaurant was the privilege one with excellent views and food breakfast lunch and dinner. A big disappointment was the French restaurant. The steakhouse and Japanese restaurant were really good too. It was our first time in Cancun and I am so glad that I chose Ocean Allure and even more glad that I chose their privilege room.
Stayed 3 nights in Jan 2026

8/10 Good

Justin David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay overall. There were a few areas that need improvement. Service was generally good but there were a lot of miscommunication between staff which led to us being given inaccurate information. The food was good but when it was busy you could tell the quality really dropped. The beach is great but it really needs more chairs. The pools & lazy river are awesome although a bit chilly. I'm sure that will be corrected as they continue to warm up. The Piano Bar, Lobby Bar, and Sports Bar always provided great service and outstanding drinks. The other bars around pools & at restaurants were not as good. The bowling alley and golf simulator were really great activities that are very unique to this resort. The golf simulator has tons of potential to both generate additional revenue and provide great experiences for customers. The room was very spacious and well appointed but it really should have been deep cleaned before they allowed anyone to stay there. There was a lot of construction dust on everything and paint/caulk splashes all over the place. With a good deep cleaning, the room would be outstanding. The lobby provides a beautiful and dramatic entry into the resort. Overall, the resort has a lot of potential but needs to address a few service, food, and cleanliness items to be considered 5* in my opinion.
Stayed 5 nights in Dec 2025

10/10 Excellent

LaTondra

Stayed 4 nights in Dec 2025

10/10 Excellent

Adilene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If anyone is thinking about staying at this property, the answer is YES — this is truly one of the best resorts in the Cancún Costa Mujeres area. Everything was a 10/10. The staff is outstanding. From check-in onward, everyone treated us with courtesy and warmth. Luis from the management team is amazing! always checking in to make sure everything was going well through our whole stay , Julio from guest services was extremely helpful , and Tomas Jonathan and Carla in the restaurants provided amazing service. The rooms were always impeccable, and the beach in this area is absolutely beautiful. Thank you to the entire team for such a wonderful stay — we would absolutely return and highly recommend this resort.
Stayed 5 nights in Dec 2025

6/10 Okay

Flora D

The room was dusty because of next door was under repair, they welcome note was not my name
Stayed 5 nights in Dec 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 3 nights in Dec 2025

2/10 Terrible

Tina

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2025

6/10 Okay

Gregory

Travelled with family
Liked: Cleanliness, property conditions & facilities
Pros - Staff were excellent! Jennifer at the Front Desk went above and beyond to help us, so professional, and we cannot say enough good things about her, even stayed passed her shift to make sure we were taken care of. Nicte (poolside bar) was so pleasant, as were all of the bar staff. Cons - not having the buffet open for dinner was very disappointing and inconvenient, it was only open for breakfast and lunch so you had to go to the a la carte restaurants which is not great for people arriving at the resort after 3:30 p.m to check in or returning from a day excursion. especially since you needed reservations at the a la carte restaurants. Maintenance staff response was lacking for issues to be fixed (ie: shower, dead bolt on door not working - never fixed, electrical issue in a family members room - never fixed) Uneasiness in not having peep holes in the doors. Lacking in entertainment/activities in the evenings, really nothing to do. INCREDIBLY LONG process to check out, had to be done physically at the counter. Safety concern around the washroom by the pool, due to an elevation in the flooring - which is not marked or covered with non-slip material, several people tripped and fell.
Stayed 6 nights in Dec 2025